Decision search
Your search has 55414 results
-
Kent County Council (25 012 017)
Statement Closed after initial enquiries Child protection 15-Jan-2026
Summary: We will not investigate this complaint about the Council’s involvement with Mr X’s family. There is not enough evidence of fault to warrant our involvement. In any case, it would have been reasonable for Mr X to raise his concerns during closely linked court proceedings.
-
Luton Borough Council (25 012 331)
Statement Closed after initial enquiries Parking and other penalties 15-Jan-2026
Summary: We will not investigate this complaint about the installation of a dropped kerb in the wrong place. We have not seen enough evidence of fault in the Council’s actions.
-
London Borough of Southwark (25 012 335)
Statement Closed after initial enquiries Allocations 15-Jan-2026
Summary: We will not exercise discretion to investigate this complaint about the Council’s assessment of a housing application. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Ms X could not have complained to us sooner.
-
Plymouth City Council (25 012 405)
Statement Closed after initial enquiries Trees 15-Jan-2026
Summary: We will not investigate this complaint about the Council approving the removal of a protected tree at a property next to the complainant. There is insufficient evidence that fault in the decision‑making process has caused the complainant a significant personal injustice.
-
Transport for London (25 012 518)
Statement Closed after initial enquiries Other 15-Jan-2026
Summary: We will not investigate this complaint about TfL incorrectly charging Ms X for a journey she did not make. This is because an investigation would not provide Ms X with a different outcome.
-
Basingstoke & Deane Borough Council (25 012 986)
Statement Closed after initial enquiries Building control 15-Jan-2026
Summary: We will not investigate this complaint about the Council’s consideration of Ms X’s reports of building control and noise concerns at her neighbour’s property. Her complaints are too late, and we have seen no reason why she could not have complained to us much sooner. Also, I have not seen enough evidence of fault in the way the Council considered her report of unprofessional conduct by officers to justify an investigation on this point.
-
Transport for London (25 013 618)
Statement Upheld Parking and other penalties 15-Jan-2026
Summary: We will not investigate this complaint from Miss X about the Authority’s response to a delay in her paying an instalment for her Penalty Charge Notice and her car being clamped. The Authority has offered to resolve the complaint by refunding the charges Miss X paid.
-
Manchester City Council (25 013 627)
Statement Closed after initial enquiries Parking and other penalties 15-Jan-2026
Summary: We will not investigate this complaint about Penalty Charge Notice because it is reasonable to expect Mrs Y to appeal to the Traffic Enforcement Centre and the Traffic Penalty Tribunal about the matter.
-
Suffolk County Council (25 013 695)
Statement Closed after initial enquiries Highway repair and maintenance 15-Jan-2026
Summary: We will not investigate Mr X’s complaint about the Council’s decision to refuse his claim for damages after his car hit a pothole. This is because this is a complaint about negligence which is a legal matter for the courts to consider and decide. We do not investigate councils’ complaint handling alone where we are not investigating the core issues which gave rise to the complaint.
-
Birmingham City Council (25 013 722)
Statement Closed after initial enquiries Parking and other penalties 15-Jan-2026
Summary: We cannot investigate this complaint about a Penalty Charge Notice because Mr Y has already sought a remedy through the Traffic Enforcement Centre.