Decision search
Your search has 52298 results
-
Tameside Metropolitan Borough Council (24 022 094)
Statement Closed after initial enquiries School exclusions 16-May-2025
Summary: We will not investigate this complaint about the complainant’s daughter’s permanent exclusion from a school and her subsequent placement at a Pupil Referral Unit. There is insufficient evidence of fault on the Council’s part to warrant investigation.
-
Kent County Council (24 021 285)
Statement Closed after initial enquiries School transport 16-May-2025
Summary: We will not investigate this complaint about the Council’s decision to refuse the complainant’s application and appeal for school transport for her daughter. There is insufficient evidence of fault on the Council’s part to warrant investigation.
-
Buckinghamshire Council (24 008 864)
Statement Upheld Charging 15-May-2025
Summary: Mr X complained the Council charged the late Mrs Y for respite care after telling the family it would be free. He also complained Mrs Y spent longer than planned in respite care due to the Council’s poor communication and management of the case. This caused the family distress. We found the Council at fault for failing to provide clear and timely information about charges for Mrs Y’s respite care. But we did not find the Council at fault over the time Mrs Y spent in respite. The Council agreed to apologise and make a symbolic payment for the distress caused.
-
London Borough of Islington (24 009 098)
Statement Upheld Assessment and care plan 15-May-2025
Summary: Ms X complained the Council failed to prepare to transition her son, Mr Y, to adulthood, caused distress to him, and caused delays in assessing him for a care plan. There was fault by the Council. It delayed completing Mr Y’s care assessment and did not consider taking a different approach in completing the assessment when it considered Mr Y was not engaging with it. It also did not keep Mr Y and Ms X informed throughout the process, and wrongly closed Mr Y’s referral to mental health services. Because of the fault, Mr Y and Ms X suffered distress and uncertainty, and there was a delay in Mr Y receiving mental health support. The Council has agreed to apologise to Mr Y and Ms X, make a symbolic payment to Mr Y, and issue staff briefings.
-
London Borough of Lambeth (24 009 810)
Statement Upheld Homelessness 15-May-2025
Summary: Miss X complains the Council did not deal properly with her homelessness. The Council placed her in unsuitable accommodation, failed to complete a suitability review and placed her in the wrong housing band. Miss X suffered delay, avoidable distress and had to live in unsuitable housing. The Council should apologise and pay Miss X £6,600.
-
Statement Upheld Alternative provision 15-May-2025
Summary: Mrs X complained the Council failed to provide an education for her son, Y, for two and half years, delayed issuing an Education, Health and Care (EHC) Plan and then issued it without all the relevant information and named a school Y would not attend. Mrs X also complained the Council delayed taking action after it completed mediation about the EHC Plan. The Council was at fault for delaying to issue Y’s EHC Plan, delaying taking action following mediation and failing to maintain oversight of alternative provision Y was receiving. This caused Mrs X avoidable frustration and uncertainty. The Council will apologise, make a symbolic payment and take action to improve its service.
-
London Borough of Waltham Forest (24 009 945)
Statement Upheld Special educational needs 15-May-2025
Summary: Mr X complained the Council failed to ensure his son, Y received an education or the specialist provision in his Education, Health and Care (EHC) Plan since October 2023 while he was out of school. The Council was at fault as it failed to ensure Y received a suitable education in line with his EHC Plan between October 2023 and July 2024. The Council agreed to make payments to recognise the impact this had on Y’s education and for the distress and uncertainty caused to Mr X.
-
Cumberland Council (24 010 125)
Statement Upheld Special educational needs 15-May-2025
Summary: There was delay by the Council in assessing Mr X’s child’s special educational needs and issuing a final Educational, Health and Care Plan that provided additional support. There was also fault in failing to consider if the Council’s duty under s.19 Education Act to provide full-time education was triggered, or to keep a part-time timetable under review. As a result, Mr X’s child did not receive alternative education on par with what they could expect to receive in school. There was also service failure in the transfer of records. The Council has agreed to apologise, make a symbolic payment and make service improvements.
-
Calderdale Metropolitan Borough Council (24 010 407)
Statement Upheld Noise 15-May-2025
Summary: Ms G complained about the way the Council’s Environmental Health Service dealt with her complaint about a noise nuisance from a neighbour’s dog. We find the Council’s investigation was adequate, but find some fault around its communications with Ms G. This will have caused Ms G some frustration. The Council has made an offer of a symbolic payment as a remedy, which is suitable.
-
Nottinghamshire County Council (24 010 840)
Statement Upheld Assessment and care plan 15-May-2025
Summary: Mrs X complained about the Council’s role in supporting her late mother Mrs Y to move from a care home to live with her in another council’s area. The Council was at fault for poor communication and delay. The Council has agreed to apologise and make a payment to Mrs X to acknowledge the frustration and distress she was caused and pay some of the care fees for the extra weeks Mrs Y remained in the care home due to the Council’s delays and poor communication.