Decision search
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Elmbridge Borough Council (25 021 912)
Statement Closed after initial enquiries Council tax 21-Apr-2026
Summary: We will not investigate Ms X’s complaint about inaccurate council records which led to the Council wrongly issuing council tax bills and legal notices in her name. The Council has upheld her complaint and offered a suitable remedy. It is unlikely an investigation would lead to a different outcome.
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London Borough of Haringey (25 020 431)
Statement Closed after initial enquiries Leisure and culture 21-Apr-2026
Summary: We will not investigate this complaint about the Council’s decision to terminate Miss X’s allotment tenancy. This is because an investigation would be unlikely to find fault with the Council’s actions.
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Hartlepool Borough Council (25 020 668)
Statement Closed after initial enquiries Rights of way 21-Apr-2026
Summary: We will not investigate this complaint about restricted access on a public right of way. This is because it is late and there is not good reason to exercise direction to investigate it now.
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Tonbridge and Malling Borough Council (25 016 459)
Statement Closed after initial enquiries Enforcement 21-Apr-2026
Summary: We will not investigate this complaint about the Council’s actions on a traveller site. The complaint is late and we have seen no good reason why Ms X could not have complained to us much sooner. Also, we cannot affect matters such as the financial cost to council taxpayers as this affects all or most residents in the Council’s area. We consider further investigation will not lead to a different outcome and we cannot achieve the outcome Ms X is seeking.
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Royal Borough of Kensington & Chelsea (25 004 739)
Statement Upheld Homelessness 20-Apr-2026
Summary: Miss X complains the Council has not dealt properly with her housing and homelessness causing avoidable distress. The Council made an unsuitable automatic offer, failed to provide suitable housing and did not pay for temporary accommodation. Miss X has been in emergency accommodation for too long. The Council should make a symbolic payment to Miss X and provide an action plan for service improvements.
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Plymouth City Council (25 005 115)
Statement Upheld Special educational needs 20-Apr-2026
Summary: Miss X complained the Council failed to secure a college placement for her child or provide them with the correct educational support. We found fault by the Council for failing to secure a college placement for Miss X’s child and for not providing them with support which caused them uncertainty and frustration. The Council agreed to apologise and make a payment to Miss X and her child to recognise the injustice caused to them by its failings. It also agreed to make changes to its service to prevent the same fault from happening again.
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Statement Upheld Special educational needs 20-Apr-2026
Summary: Mrs X complained the Council delayed her son’s EHC Plan, failed to provide education while he was out of school, and communicated poorly. There is fault in the Council’s actions. This caused significant injustice to Y due to the loss of education and to Mrs X in the form of distress, frustration, and time and trouble. The Council agreed recommended actions to remedy the injustice caused.
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Walsall Metropolitan Borough Council (25 005 675)
Statement Upheld Special educational needs 20-Apr-2026
Summary: Ms Z complained on behalf of a child’s parents about the Council’s failure to provide their child, Y, with the provision in his Education, Health and Care Plan and its delays with completing the annual review of Y’s Plan. Ms Z also complained the Council failed to update its records with the correct contact details for Y’s parents. There was fault by the Council which caused injustice to Y and his parents. The Council will take action to remedy the injustice caused.
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Statement Upheld Special educational needs 20-Apr-2026
Summary: Mrs X experienced delayed appeal rights, distress and uncertainty when the Council delayed consulting schools following an annual review, delayed considering putting in place alternative provision and failed to respond to part of a complaint. Mrs X’s son missed out on some education as a result. The Council will apologise, make a payment to Mrs X and provide guidance to officers.
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West Northamptonshire Council (25 006 365)
Statement Not upheld Assessment and care plan 20-Apr-2026
Summary: There was no fault by the Council. It completed a social care assessment within an acceptable timeframe and revised Ms Y’s care and support plan in response to additional information Mrs X provided. The Council involved them both in the assessment and support planning process and Ms Y also had an independent advocate. The Council’s decision that Ms Y did not require residential care was taken without fault and so we have no grounds to criticise it.