Decision search
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London Borough of Havering (24 012 147)
Statement Closed after initial enquiries Other 10-Oct-2024
Summary: We will not investigate Mr X’s complaint about damage caused to his windscreen when the Council’s contractors were mowing grass outside his house. This is because it does not meet the tests in the Assessment Code on how we decide which complaints to investigate. In this case, the courts are best placed to determine any Council liability. It is therefore reasonable to expect the complainant to go to court.
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Essex County Council (24 012 173)
Statement Closed after initial enquiries Trees 10-Oct-2024
Summary: We will not investigate this complaint about damage caused to the complainant’s property by a Council owned tree. This is because it does not meet the tests in our Assessment Code on which complaints we investigate. As the courts are best placed to determine any Council liability it is reasonable to expect the complainant to go to court to achieve the outcome he wants.
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West Northamptonshire Council (23 018 294)
Statement Upheld Enforcement 09-Oct-2024
Summary: On behalf of Mr X, Ms Y complained the Council acted incorrectly when dealing with reported planning breaches. Ms Y said this caused Mr X distress. We have found the Council at fault for delays in updating Ms Y and Mr X. The Council has agreed to apologise for any injustice caused by the delays and remind its staff to ensure members of the public are kept updated on progress when it is investigating reports of planning breaches.
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Durham County Council (23 019 438)
Statement Upheld Charging 09-Oct-2024
Summary: Mr C complains about the Council’s care charges and increases in care to his brother. The Council is at fault for making changes to a support plan without clarifying the services provided, and providing wrong and delayed invoices. These faults have caused frustration, time, and trouble. To remedy the complaint the Council has agreed to apologise to Mr C, make him a symbolic payment, and provide a detailed amended invoice. It will also make service improvements.
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London Borough of Hackney (23 020 756)
Statement Upheld Parking and other penalties 09-Oct-2024
Summary: Mr X complained about how the Council monitored and enforced “school streets” traffic restrictions, which restrict vehicles entering the street during school drop-off and pick-up times. The Council failed to consider its duties under the Equality Act in how it considered the impact of its processes on blue badge holders needing to use school streets. It also provided unclear information to Mr X. Mr X and his partner were caused avoidable distress. The Council agreed to apologise, pay a financial remedy, and review its process for introducing active CCTV monitoring on school streets.
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Statement Upheld Parking and other penalties 09-Oct-2024
Summary: We found fault on Mr D’s complaint about the Council’s decision to withdraw parking permits for residents on his road, which caused him stress as he had to find somewhere else to park. The Council accepted this decision was wrong. The agreed action remedies the injustice caused.
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City of Wolverhampton Council (23 021 423)
Statement Upheld Homelessness 09-Oct-2024
Summary: Mr B complained about the way the Council has dealt with his family’s homelessness. He said the Council has failed to deal with his complaints that his family have been housed in unsuitable accommodation for an unreasonable amount of time. We found the Council is at fault and has caused an injustice to Mr B. The Council has agreed to provide a personal remedy to Mr and carry out service improvements to avoid a repeat.
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Hartlepool Borough Council (23 014 247)
Statement Closed after initial enquiries Traffic management 09-Oct-2024
Summary: We will not investigate this complaint about highways management because there is not enough evidence of fault to justify investigating and any injustice is not significant enough to justify our involvement.
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London Borough of Southwark (23 015 165)
Statement Upheld Homelessness 09-Oct-2024
Summary: There has been fault by the Council. The Council did not move a family to larger temporary accommodation once it identified they had become statutorily overcrowded after two younger children were born. An apology, payment and a new offer of temporary accommodation remedies the injustice.
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Royal Borough of Windsor and Maidenhead Council (24 002 887)
Statement Upheld Enforcement 09-Oct-2024
Summary: X complained the Council failed to take planning enforcement action against their neighbour. We found fault because the Council could not take enforcement action it had intended. This was because it failed to serve papers to a court within time. The Council has agreed to our recommendations and will now review its working practices, policies and procedures to reduce the likelihood of the same fault happening again.