Decision search
Your search has 50691 results
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Transport for London (24 002 902)
Statement Closed after initial enquiries Other 09-Oct-2024
Summary: We will not investigate this complaint about the increased use of a bus stop by a bus operator. There is insufficient evidence of fault which would warrant an investigation.
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Stockport Metropolitan Borough Council (24 003 646)
Statement Upheld Homelessness 09-Oct-2024
Summary: Mr X complains the Council has not properly dealt with his housing priority. The Council is at fault because it did not record how it made its decision. Mr X suffered uncertainty and avoidable distress. The Council should record its decision making about medical priority and reassess Mr X’s priority.
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Royal Borough of Windsor and Maidenhead Council (24 004 165)
Statement Upheld Enforcement 09-Oct-2024
Summary: X complained the Council failed to take planning enforcement action against their neighbour. We found fault because the Council could not take enforcement action it had intended. This was because it failed to serve papers to a court within time. The Council has agreed to our recommendations and will now review its working practices, policies and procedures to reduce the likelihood of the same fault happening again.
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Essex County Council (23 007 303)
Statement Closed after initial enquiries Safeguarding 09-Oct-2024
Summary: We will not investigate this complaint about information the Council shared with the Disclosure and Barring Service about the complainant in 2022. This is because the complaint is late and there are no good reasons why we should exercise our discretion and investigate despite the passage of time.
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Northumberland County Council (24 004 793)
Statement Closed after initial enquiries Disabled facilities grants 09-Oct-2024
Summary: We will not investigate Ms X’s complaint about a leak from the bathroom funded by a Disabled Facilities Grant. This is because there is insufficient evidence of fault to justify our involvement.
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West Berkshire Council (24 006 234)
Statement Upheld Allocations 09-Oct-2024
Summary: We have decided not to investigate this complaint about the Council’s handling of Ms X’s housing register application. The Council has upheld the complaint and agreed to apologise to Ms X for an initial delay and failure to respond to her communications. It will also make a payment to remedy the frustration caused.
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London Borough of Wandsworth (24 006 567)
Statement Closed after initial enquiries Homelessness 09-Oct-2024
Summary: We will not investigate this complaint about Mr and Mrs X’s housing. Parts of the complaint are late without good enough reason to accept them now. Mr and Mrs X could have used their review and appeal rights on some points. Investigation is unlikely to find fault with the Council’s decision-making since July 2023 about medical priority and overcrowding priority for the housing application.
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South Tyneside Metropolitan Borough Council (24 006 584)
Statement Closed after initial enquiries Other 09-Oct-2024
Summary: We will not investigate Mr X’s complaint. This is because there is no sign of fault in the Council’s decision not to consider his complaint whilst his son’s case is being considered in ongoing court proceedings.
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Warwickshire County Council (24 006 611)
Statement Closed after initial enquiries Child protection 09-Oct-2024
Summary: We will not investigate Mr X’s complaint about a Council decision to make his children subject to child protection plans. The decision was within the range open to the Council given the evidence available. Investigation by us would be unlikely to establish the Council would have reached a different decision but for the errors made.
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East Cambridgeshire District Council (24 007 249)
Statement Closed after initial enquiries Antisocial behaviour 09-Oct-2024
Summary: We will not investigate this complaint about the way the Council has dealt with reports of a breach of a high hedge remedial notice. We have not seen enough evidence of fault in the Council’s actions. Nor can we achieve the outcome the complainant is seeking.