Decision search
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Westminster City Council (24 007 988)
Statement Closed after initial enquiries Homelessness 11-Oct-2024
Summary: We will not investigate this complaint about the Council’s decision on Mr X’s homeless application. It was reasonable for him to ask for a statutory review of the decision.
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Devon County Council (24 007 929)
Statement Closed after initial enquiries Highway repair and maintenance 11-Oct-2024
Summary: We will not investigate Mr X’s complaint about a faulty drain in the road outside his property. This is because it would be reasonable for Mr X to take the matter to court.
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Warrington Council (23 017 956)
Statement Not upheld Planning applications 10-Oct-2024
Summary: Mrs X complained on behalf of a local resident’s group about the way the Council granted planning permission for a new business development operating 24 hours a day. Mrs X said the new development will result in loss of amenity to residents. We found no fault in the Council’s consideration of the planning application.
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West Sussex County Council (23 018 335)
Statement Upheld Alternative provision 10-Oct-2024
Summary: Mrs X complained the Council failed to provide her child, Y, with a suitable alternative education and delayed in completing Y’s Education, Health and Care Needs Assessment. She also complained the Council delayed in responding to her complaint. The Council delayed in completing Y’s assessment, delayed offering an increase in one-to-one tuition and in responding to Mrs X’s complaint. The Council has agreed to apologise and make payments to Mrs X and Y to acknowledge the distress, frustration, and uncertainty these faults caused.
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Middlesbrough Borough Council (23 018 361)
Statement Upheld Child protection 10-Oct-2024
Summary: Mrs X, a foster carer complained about the outcome of the Council’s investigation into an allegation made against her by a foster child she cared for. There was no fault in how the Council investigated and substantiated the allegations. However, the Council's policy around roles and responsibilities towards people subject to investigations is not clearly defined which caused Mrs X confusion and uncertainty. The Council agreed to apologise to Mrs X and review its policy.
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Brighton & Hove City Council (23 018 882)
Statement Upheld Alternative provision 10-Oct-2024
Summary: Mrs D complained the Council did not complete an Education, Health and Care needs assessment for her child within legal timeframes. She also complained the Council failed to provide alternative provision support for them when they stopped attending school. We found the Council at fault for not properly considering its duties for alternative provision. The Council has agreed to our recommendations to remedy the injustice caused.
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Newcastle upon Tyne City Council (23 019 787)
Statement Not upheld Adoption 10-Oct-2024
Summary: The Council was not at fault in how it decided Mr X’s adoption allowance. Although it departed from recommendations originally made by the government – which are widely used by other councils – it has provided a reasonable explanation for doing so.
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Statement Closed after initial enquiries Child protection 10-Oct-2024
Summary: We cannot investigate this complaint about the Council separating members of a family. The matters complained of have formed part of court action and we are legally prevented from investigating them.
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Plymouth City Council (23 014 213)
Statement Upheld Special educational needs 10-Oct-2024
Summary: Ms X complained the Council took too long to complete her daughter’s EHC plan review and issue an amended final EHC Plan. And has failed to provide her daughter with a suitable education or the provision specified in her EHC Plan since October 2022. The Council’s failure to complete the EHC Plan Annual Review in accordance with the statutory timeframes is fault. As is the failure to ensure Miss Y received a suitable education and the provisions in her EHC Plan between November 2022 and June 2023. The Council’s failure to respond to Ms X’s complaint is also fault. These faults have caused Ms X and Miss Y an injustice
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London Borough of Croydon (23 014 682)
Statement Upheld Direct payments 10-Oct-2024
Summary: Miss X complained about the Council’s actions relating to the care of a late family member, Mr Y. We found fault because of poor communication from the Council and inadequate record keeping by a provider working on its behalf. We also found fault because the Council took too long to complete assessments for both Mr Y and Miss X, which led to linked delays in organising direct payments for Mr Y’s care. This caused Miss X avoidable frustration and distress. To remedy the injustice caused by this fault, the Council has agreed to apologise, make a payment to Miss X and provide reminders to relevant officers.