Decision search
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Ashford Borough Council (24 007 413)
Statement Closed after initial enquiries Refuse and recycling 10-Oct-2024
Summary: We will not investigate Mr X’s complaint about damage to his refuse bin and the charge for a replacement. This is because there is insufficient evidence of fault by the Council. Also, the matter has not caused Mr X any significant personal injustice which is serious enough to warrant an investigation.
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Worcestershire County Council (23 004 979)
Report Upheld Disabled children 10-Oct-2024
Summary: Ms X complained about the actions of the District Council and County Council in undertaking adaptations to a property to meet the needs of her disabled child Y. As a result, Ms X says the adaptations were not appropriate and further works were required. This meant the family was living in an unsuitable property for longer than necessary, which caused the family significant distress and disruption and meant Y had to spend six weeks in respite away from the family. Since 2019, Worcestershire Children First has provided children’s services functions, as a wholly Council owned company, on behalf of Worcestershire County Council, following a direction by the Department of Education. This has included having a Chairperson and Board made up of non-executive and executive Directors who were responsible for the day to day running of the Company. Where an organisation is providing services on behalf of a council, we can investigate complaints about the actions of these providers, but the council remains responsible for the services, actions, and our recommendations. (Local Government Act 1974, sections 24A(1)(a) and 25(7), as amended)
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Bromsgrove District Council (23 004 976)
Report Upheld Disabled children 10-Oct-2024
Summary: Ms X complained about the actions of the District Council and County Council in undertaking adaptations to a property to meet the needs of her disabled child Y. As a result, Ms X says the adaptations were not appropriate and further works were required. This meant the family was living in an unsuitable property for longer than necessary, which caused the family significant distress and disruption and meant Y had to spend six weeks in respite away from the family. Since 2019, Worcestershire Children First has provided children’s services functions, as a wholly Council owned company, on behalf of Worcestershire County Council, following a direction by the Department of Education. This has included having a Chairperson and Board made up of non-executive and executive Directors who were responsible for the day to day running of the Company. Where an organisation is providing services on behalf of a council, we can investigate complaints about the actions of these providers, but the council remains responsible for the services, actions, and our recommendations. (Local Government Act 1974, sections 24A(1)(a) and 25(7), as amended)
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Royal Borough of Greenwich (24 009 397)
Statement Closed after initial enquiries Parking and other penalties 10-Oct-2024
Summary: We will not investigate this complaint about the Council refusing an application for a vehicle crossover. The evidence suggests the Council reached its decision properly, so investigation is unlikely to find fault.
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Cheshire East Council (24 010 281)
Statement Closed after initial enquiries Parking and other penalties 10-Oct-2024
Summary: We will not investigate this complaint about a parking penalty charge notice as the complainant is caused insufficient injustice to warrant our further involvement.
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Hampshire County Council (24 008 905)
Statement Closed after initial enquiries Safeguarding 10-Oct-2024
Summary: We will not investigate this late complaint about the Council’s involvement in three of Ms X’s family member’s cases. It concerns historical matters that we could not fairly investigate now.
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Birmingham City Council (24 008 682)
Statement Closed after initial enquiries Refuse and recycling 10-Oct-2024
Summary: We will not investigate this complaint about problems with the Council’s garden waste collection service. This is because the case does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The injustice to Mr X is not significant enough to warrant an investigation and it is unlikely our involvement would achieve a different outcome.
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London Borough of Lewisham (24 010 585)
Statement Closed after initial enquiries Parking and other penalties 10-Oct-2024
Summary: We cannot investigate this complaint about a Penalty Charge Notice because Miss Y has already started court action about the matter.
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Rother District Council (24 010 768)
Statement Closed after initial enquiries Councillor conduct and standards 10-Oct-2024
Summary: We will not investigate this complaint about how the Council dealt with a complaint about the conduct of a councillor. This is because we are unlikely to find fault.
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Suffolk County Council (24 011 969)
Statement Closed after initial enquiries Trees 10-Oct-2024
Summary: We will not investigate Mrs X’s complaint about an overgrown tree on the toad opposite blocking the streetlight. This is because it does not meet the tests on how we decide which complaints to investigate. There is no indication of fault in the Council’s decision that it will not be removed.