Decision search
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Breckland District Council (24 004 225)
Statement Closed after initial enquiries Planning applications 10-Oct-2024
Summary: We will not investigate Mr X’s complaint the Council failed to properly assess the noise nuisance impact of an industrial solar park by not requiring the application submit a noise impact assessment when deciding on a planning application. This is because his complaint is late and there are no good reasons to exercise discretion to consider the late complaint.
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Newcastle upon Tyne City Council (22 011 148)
Statement Upheld Charging 10-Oct-2024
Summary: Mr X complained about how the Council dealt with safeguarding allegations involving his mother, Mrs Y. He complained the Council charged her for remaining in a care home while it completed the investigation. Mr X said the Council bullied him and made false allegations to the Office of the Public Guardian. He also complained about the Council’s complaint handling. Mr X said this caused him distress. There was fault in the way the Council did not inform Mr X about the financial implications of the residential placement and delays in the complaint handling. This frustrated Mr X. The Council has already remedied this fault.
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St Helens Metropolitan Borough Council (23 008 652)
Statement Closed after initial enquiries Refuse and recycling 10-Oct-2024
Summary: We will not investigate this complaint about a delay in responding to a complaint about a missed recycling collection. We do not consider the complainant suffered a significant personal injustice which justifies an investigation.
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Lincolnshire County Council (23 011 708)
Statement Upheld Special educational needs 10-Oct-2024
Summary: Miss X complained the Council failed to provide her child, Y, with the special educational provision set out in his Education, Health and Care Plan. The Council accepted fault for failing to provide Y with the special educational provision. The Council has agreed to apologise and make symbolic payments to Miss X to remedy the injustice caused.
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Cumberland Council (24 006 038)
Statement Closed after initial enquiries Domiciliary care 10-Oct-2024
Summary: We will not investigate this complaint about the conduct of a care worker and how it was investigated. This is because it is unlikely we could add to the care provider’s investigation or reach a different outcome. We also cannot achieve the outcome the complainant wants; staff dismissal.
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Westminster City Council (24 006 059)
Statement Closed after initial enquiries Antisocial behaviour 10-Oct-2024
Summary: We cannot by law investigate this complaint about legal action brought against the complainant by the Council in relation to alleged anti-social behaviour. This is because the issues complained about relate to matters subject to legal proceedings in court.
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Basildon Borough Council (24 006 082)
Statement Closed after initial enquiries Homelessness 10-Oct-2024
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his homeless application. He says the Council has not provided them with a suitable property and that it refused to buy their current property from their landlord. This is because the potential fault has not caused any significant injustice. In addition, there is insufficient evidence of fault, and it was reasonable for Mr X to have requested the Council complete a review.
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Buckinghamshire Council (24 006 575)
Statement Closed after initial enquiries Planning applications 10-Oct-2024
Summary: We will not investigate this complaint about the Council’s failure to tell the complainant about a planning application, the way it considered the planning application and a breach of the data protection regulations. We have not seen evidence of fault in the way the Council considered the application. Further investigation will not lead to a different outcome, and we cannot achieve the outcome the complainant is seeking.
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Worcestershire County Council (24 006 744)
Statement Closed after initial enquiries Charging 10-Oct-2024
Summary: We will not investigate Mrs X complaint the Council failed to give her sufficient information about top up fees for her mother’s residential care placement. This is because there is insufficient evidence of fault. In addition, the accepted fault has not caused any significant injustice.
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London Borough of Hounslow (24 006 777)
Statement Closed after initial enquiries Allocations 10-Oct-2024
Summary: We will not investigate this complaint about housing allocations because there is not enough evidence of fault to justify investigation.