Decision search
Your search has 50055 results
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London Borough of Newham (24 015 146)
Statement Closed after initial enquiries Parking and other penalties 13-Dec-2024
Summary: We will not investigate Mrs X’s complaint about the Council’s handling of a penalty charge notice. This is because it would be reasonable for Mrs X to apply to the Traffic Enforcement Centre at Northampton County Court to challenge the Council’s escalation of the case.
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Norfolk County Council (24 015 192)
Statement Closed after initial enquiries Other 13-Dec-2024
Summary: We cannot investigate Mr X’s complaint that the Council has failed to properly oversee the actions of a company it owns, causing financial loss which indirectly impacts residents and council taxpayers. This is because the law does not allow us to investigate complaints about matters which affect ‘all or most’ of the people in a council’s area.
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London Borough of Barnet (24 015 559)
Statement Closed after initial enquiries Homelessness 13-Dec-2024
Summary: We will not investigate Mr X’s complaint about how the Council is dealing with reported anti-social behaviour at his housing block and about its refusal to install internal CCTV cameras. This is because one element of the complaint is out of the Ombudsman’s jurisdiction. In addition, there is insufficient evidence of fault.
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Sheffield City Council (24 011 905)
Statement Closed after initial enquiries Disabled facilities grants 13-Dec-2024
Summary: We will not investigate Mr X’s complaint about the Council’s refusal to carry out additional work to fix issues, he said were caused by building works the Council completed under a Disabled Facilities Grant. This is because we cannot achieve the outcome he wants as only the courts can decide on liability for damage to property.
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London Borough of Harrow (24 012 043)
Statement Closed after initial enquiries Disabled children 13-Dec-2024
Summary: We will not investigate this complaint about the Council’s decision to refuse the complainants’ application and appeal for a Blue Badge for their son. This is because there is insufficient evidence of fault on the Council’s part.
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Suffolk County Council (24 011 316)
Statement Closed after initial enquiries Child protection 13-Dec-2024
Summary: We will not investigate this complaint about contact arrangements for Miss X’s children. Any complaint about the Council not adhering to the court order, or request for different contact arrangements is a matter only a court could resolve.
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Barnsley Metropolitan Borough Council (24 011 426)
Statement Closed after initial enquiries Antisocial behaviour 13-Dec-2024
Summary: We will not exercise discretion to investigate this complaint about the Council’s failure to take action against a social housing tenant for anti-social behaviour over a 5-year period. this complaint which was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Miss X could not have complained to us sooner. We have no jurisdiction to investigate the actions of social housing landlords in the management of their tenancies.
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Lancashire County Council (24 011 449)
Statement Closed after initial enquiries Traffic management 13-Dec-2024
Summary: We will not investigate Mrs X’s complaint about the Council’s decision to carry out changes to the bus and parking arrangements where she lives. There is insufficient evidence of fault causing injustice which would warrant an investigation.
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London Borough of Merton (24 011 651)
Statement Closed after initial enquiries Trees 13-Dec-2024
Summary: We will not investigate this complaint about the Council’s actions concerning insurance claims for damage to properties caused by a tree. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. It is reasonable for the complainant to make a claim to the Council’s insurers in the first instance and then pursue his claim through the courts if necessary. Only the courts can determine liability.
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Ribble Valley Borough Council (24 012 235)
Statement Closed after initial enquiries Other 13-Dec-2024
Summary: We cannot investigate Ms X’s complaint about not being provided with information by the Council. The Information Commissioner’s Office decided on the matter while acting as a Tribunal, this puts it out of our jurisdiction. Ms X can appeal the Information Commissioner’s decision.