Decision search
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London Borough of Redbridge (24 004 223)
Statement Upheld Homelessness 06-Jan-2025
Summary: We have found the Council at fault for failing to consider Miss X’s household’s change in circumstances when it made a decision to offer a three bedroom property. This resulted in Miss X refusing the property. The Council has agreed to make a direct offer of a four bedroom property to remedy the injustice.
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Worcestershire County Council (24 005 493)
Statement Closed after initial enquiries Other 06-Jan-2025
Summary: Mr B has complained about a supported living placement funded by the Council and Integrated Care Board. We will not investigate this complaint as it would be unlikely that we would find fault with either organisation.
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NHS Herefordshire & Worcestershire ICB (24 005 493a)
Statement Closed after initial enquiries Mental health services 06-Jan-2025
Summary: Mr B has complained about a supported living placement funded by the Council and Integrated Care Board. We will not investigate this complaint as it would be unlikely that we would find fault with either organisation.
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Statement Closed after initial enquiries Mental health services 06-Jan-2025
Summary: Mr B has complained about a supported living placement funded by the Council and Integrated Care Board. We will not investigate this complaint as it would be unlikely that we would find fault with either organisation.
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Essex County Council (24 005 761)
Statement Upheld School transport 06-Jan-2025
Summary: Miss X complained the Council failed to provide her daughter, Y who has an Education, Health and Care Plan with suitable transport. We have found the Council failed to consider the contents of the Plan when determining her travel needs. We have also found service failure by the Council as it failed to source a female driver. The Council will apologise and make a symbolic payment to remedy the injustice caused.
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Stroud District Council (24 006 273)
Statement Upheld Disabled facilities grants 06-Jan-2025
Summary: There was no fault in the Council’s decision to require a disabled facilities grant application to be made by a property owner, rather than a tenant. The Council was at fault, because resources issues triggered some delay in the process, but there were also other factors which caused delays which were not in the Council’s control. We are satisfied, however, the delay caused by the Council creates some uncertainty, and the Council has agreed to formally apologise for this.
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Oxfordshire County Council (24 002 177)
Statement Upheld Special educational needs 06-Jan-2025
Summary: The Council failed to record how it considered its section 19 duty to Ms X’s child, B, when they had significantly reduced attendance at school. It also failed to arrange alternative provision for B for a period of almost five months. In recognition of the injustice caused, the Council has agreed to apologise and pay Ms X £2,600.
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Bristol City Council (24 002 967)
Statement Upheld Direct payments 06-Jan-2025
Summary: Mr X complained the amount offered by the Council to reimburse missed direct payments it too low and does not cover the actual costs incurred. The normal respite arrangements were considered unsuitable to meet Mr X’s needs but no clear agreement on respite was ever reached. I have recommended an amount based on the normal Shared Lives respite payments.
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Birmingham City Council (24 003 362)
Statement Upheld Homelessness 06-Jan-2025
Summary: The Council placed Mr and Mrs B in unsuitable accommodation for four months, failed to record the reasons for its decisions and failed to properly communicate with Mr and Mrs B. It also wrongly decided it no longer owed Mr and Mrs B the main housing duty and delayed carrying out reviews of its decisions. We have recommended that the Council makes a payment to Mr and Mrs B, makes an offer of suitable accommodation and makes service improvements.
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Plymouth City Council (24 003 630)
Statement Not upheld Other 06-Jan-2025
Summary: We have not investigated Mrs Y’s complaint about the Council’s social care involvement with her family in early 2021 because it is unlikely we could achieve the outcomes Mrs Y seeks.