Decision search
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Statement Closed after initial enquiries Trees 08-Jan-2025
Summary: We will not investigate Mr X’s complaint about the Council not pruning or removing a tree near his property and delaying responding to his May 2024 complaint. There is not enough evidence of fault in the Council’s assessments of the tree to warrant an investigation. We also cannot achieve the outcome Mr X wants. The Council has apologised for not sending its reply to his May complaint and further investigation would not lead to a different outcome. We do not investigate council complaint-handling where we are not investigating the core issue giving rise to the complaint.
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London Borough of Islington (24 008 931)
Statement Closed after initial enquiries Allocations 08-Jan-2025
Summary: We will not investigate this complaint about the Council’s failure to take sufficient action to move a tenant from neighbours who have been causing neighbour nuisance for ten years. We have no jurisdiction to investigate complaints about the management of social housing.
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London Borough of Hackney (24 009 933)
Statement Closed after initial enquiries Assessment and care plan 08-Jan-2025
Summary: We will not investigate Mr X’s complaints the Council delayed in assessing his mother’s care needs and failed to provide her with suitable care. There is not enough injustice to warrant an investigation. We will not investigate Mr X’s other complaint about the quality of care his mother received. The Council caried out a safeguarding investigation and upheld most of Mr X’s concerns. A further investigation by the Ombudsman would be unlikely to achieve anything further.
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Wakefield City Council (24 010 654)
Statement Closed after initial enquiries Looked after children 08-Jan-2025
Summary: We will not investigate this complaint about a restriction placed on Mrs X’s grandchild in a children’s home run by the Council. The restriction imposed was within the range open to professionals to decide, and an investigation by us would be unlikely to find fault.
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North Somerset Council (24 010 779)
Statement Closed after initial enquiries Other 08-Jan-2025
Summary: We will not investigate Miss X’s complaint about children services’ actions. It is reasonable to expect her to request a Children Act statutory complaints’ procedure stage two escalation when she is unhappy with the Council’s complaint responses.
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West Northamptonshire Council (24 010 856)
Statement Closed after initial enquiries Domiciliary care 08-Jan-2025
Summary: We will not investigate the Council’s handling of the complaint from Mr X and Mrs Y related to their care needs. This is because it does not meet the tests in our Assessment Code on how we decide which complaints to investigate. Most of the issues raised are premature and the Council should investigate before we consider. The remaining issues, concerning marks on their property and damage to an oven by a carer, are for a court as the courts are best placed to consider claims for damages.
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Essex County Council (24 011 041)
Statement Closed after initial enquiries Safeguarding 08-Jan-2025
Summary: We will not investigate this complaint about adult social care and adult safeguarding. This is because we do not have consent from the person receiving the service to consider a complaint about their care support. And because there is not a significant enough injustice to the person complaining to justify our involvement.
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Suffolk County Council (24 011 243)
Statement Upheld Special educational needs 08-Jan-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay. It is reasonable for Mrs X to appeal to the First-tier Tribunal (Special Educational Needs and Disability) if she wants to challenge the content of the Education, Health and Care Plan.
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Surrey County Council (24 011 736)
Statement Upheld Special educational needs 08-Jan-2025
Summary: We have upheld this complaint because the Council delayed reviewing an Education Health and Care Paln for a child. The Council has agreed to resolve the complaint by offering to make a suitable payment to the complainant to remedy the injustice this caused.
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Stoke-on-Trent City Council (24 011 851)
Statement Closed after initial enquiries Homelessness 08-Jan-2025
Summary: We will not investigate Ms X’s complaint about the Council’s handling of safeguarding concerns raised about her former employer. This is because the Council’s handling has not caused Ms X personal injustice.