Decision search
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Bristol City Council (24 012 610)
Statement Closed after initial enquiries Allocations 07-Jan-2025
Summary: We will not investigate this complaint about the Council’s handling of Ms X’s request to move to alternative accommodation to be closer to her relative and away from noisy neighbours. This is because there is insufficient evidence of fault by the Council to warrant an investigation.
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London Borough of Southwark (24 012 676)
Statement Closed after initial enquiries Allocations 07-Jan-2025
Summary: We will not investigate this complaint about the Council’s handling of Mr X’s housing application. This is because there is no evidence of fault by the Council sufficient to warrant an investigation.
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Liverpool City Council (24 012 776)
Statement Upheld Housing benefit and council tax benefit 07-Jan-2025
Summary: We will not investigate Mr X’s complaint about the Council reviewing his housing benefit claim and wrongly recording his working tax credit as self-employed income. This led to an incorrect decision that he was no longer eligible for housing benefit and council tax support. This is because an investigation would not lead to any further findings or outcomes. In addition, there is insufficient evidence of fault.
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London Borough of Croydon (24 016 630)
Statement Closed after initial enquiries Parking and other penalties 07-Jan-2025
Summary: We will not investigate this complaint about a Penalty Charge Notice for a parking contravention. This is because it was reasonable for Dr C to put in an appeal to London Tribunals.
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West Lindsey District Council (24 004 308)
Statement Not upheld Private housing 07-Jan-2025
Summary: Mrs X complains the Council has not dealt properly with a housing improvement notice. The Council is not at fault.
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City of Doncaster Council (24 012 097)
Statement Closed after initial enquiries School transport 07-Jan-2025
Summary: We will not investigate this complaint about problems with home to school transport. An investigation would not add anything to the Council’s response or achieve a different outcome.
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London Borough of Hounslow (23 016 007)
Statement Upheld Safeguarding 07-Jan-2025
Summary: Mr Y, on behalf of his brother, complained the Council delayed completing two safeguarding investigations. Both investigations took longer than the normal timescales. One took over 15 months to complete and the other was delayed by two months. This is fault and a suitable remedy is agreed.
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Wirral Metropolitan Borough Council (23 018 715)
Statement Upheld Assessment and care plan 07-Jan-2025
Summary: There was fault by the Council because it delayed carrying out an annual review of Mr K’s care. The Council has agreed our remedies for the injustice. There is no evidence of unremedied injustice about Mr K’s long term plan, and about carers support for Mrs K.
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London Borough of Hounslow (24 004 688)
Statement Upheld Leisure and culture 07-Jan-2025
Summary: Mr Z complained the Council failed to follow its own policies and failed to deal with anti-social behaviour by another allotment tenant. While the Council has now taken action, it has not been able to evidence that it considered terminating a tenancy after a serious incident at the site or that it properly informed Mr Z about the community trigger process.
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London Borough of Islington (24 004 966)
Statement Upheld Housing benefit and council tax benefit 07-Jan-2025
Summary: There was fault by the Council. The Council delayed sending a Housing Benefit appeal to the tribunal. The Council remedied the complaint before it was considered by the Ombudsman by making a payment, apologising and forwarding the appeal to the tribunal. I find no fault in the Council’s consideration of Reasonable Adjustments but Mr X can take the matter to court if he considers they do not comply with the Equality Act 2010.