Decision search
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Stoke-on-Trent City Council (24 014 804)
Statement Closed after initial enquiries Child protection 07-Jan-2025
Summary: We cannot investigate Mr X’s complaint about information the Council provided to the court during court proceedings relating to his children because it lies outside our jurisdiction. The law prevents us from investigating complaints about matters that have been considered in court proceedings. We have no discretion to do so.
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The ExtraCare Charitable Trust (24 015 185)
Statement Closed after initial enquiries Other 07-Jan-2025
Summary: We will not investigate Mr X’s complaint about the outcome of a Care Provider’s investigation into visitor conduct. This is because we could not add to its previous investigation or achieve the outcome he wants.
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London Borough of Sutton (24 012 802)
Statement Closed after initial enquiries Planning applications 07-Jan-2025
Summary: We will not investigate this complaint about the way the Council processed a planning application. We have not seen enough evidence of fault in the Council’s actions to justify an investigation. Also, we do not consider the complainant has suffered a significant personal injustice, nor can we achieve the outcome the complainant is seeking.
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Statement Closed after initial enquiries Trees 07-Jan-2025
Summary: We will not investigate this complaint about delay by the council in removing overgrown trees and ivy encroaching onto the complainant’s property. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The Council confirms all planned tree work has been completed and the overgrown vegetation will complete the work by the end of the month. We consider further investigation will not lead to a different outcome.
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Kirklees Metropolitan Borough Council (24 012 851)
Statement Closed after initial enquiries Planning applications 07-Jan-2025
Summary: We will not investigate this complaint about the way the Council considered a planning application. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. There is insufficient evidence of fault in the way the Council considered the planning application.
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London Borough of Waltham Forest (24 012 913)
Statement Closed after initial enquiries Traffic management 07-Jan-2025
Summary: We will not investigate this complaint about the Council’s failure to take enforcement action against a local garage for illegal parking, speeding and noise nuisance on the street where he lives. The Council confirms regular enforcement patrols take place, multiple penalty charge notices have been issued and there is an existing road improvement scheme in place to address the concerns. We consider further investigation will not lead to a different outcome.
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Sefton Metropolitan Borough Council (24 012 949)
Statement Upheld Homelessness 07-Jan-2025
Summary: We will not investigate Mr X’s complaint about the Council’s assessment of his homelessness application because the Council have already agreed to review his application which is a suitable remedy. We will also not investigate Mr X’s complaints about the Council failing to prevent his eviction or to provide enough support because there is not enough evidence of fault.
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Salford City Council (24 013 005)
Statement Closed after initial enquiries Other 07-Jan-2025
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his business rates account. This is because the Council has agreed to write off a significant amount of the charges owed and it is unlikely we would say it should write off the remaining amount owed.
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Portsmouth City Council (24 013 034)
Statement Closed after initial enquiries Other 07-Jan-2025
Summary: We will not investigate this complaint about a Fixed Penalty Notice issued for littering. This is because doing so would not lead to a different outcome.
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Birmingham City Council (24 013 235)
Statement Closed after initial enquiries Refuse and recycling 07-Jan-2025
Summary: We will not investigate Ms X’s complaint about the Council’s failure to empty her bins. This is because the injustice Ms X claims is not significant enough to warrant investigation.