Decision search
Your search has 50317 results
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Liverpool City Council (24 011 549)
Statement Closed after initial enquiries Refuse and recycling 09-Jan-2025
Summary: We will not investigate this complaint about the Council’s waste collection service leaving emptied bins in Ms X’s disabled parking space. This is because an investigation is unlikely to add to the Council’s own investigation or lead to a different outcome.
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Nottinghamshire County Council (24 011 659)
Statement Closed after initial enquiries Assessment and care plan 09-Jan-2025
Summary: We will not investigate this complaint about an adult social care needs assessment. The Council has completed an assessment and explained its decision. It is unlikely we would find fault or reach a different outcome for the complainant.
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James and Reuben Limited (24 011 849)
Statement Closed after initial enquiries Residential care 09-Jan-2025
Summary: We will not investigate this complaint about adult social care in a residential care home. This is because we are unlikely to add to investigations already completed by the Care Provider and the local safeguarding authority. We are unlikely to reach a different outcome, and we cannot achieve the outcome the complainant wants as we cannot recommend dismissal of staff members.
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Kent County Council (24 012 026)
Statement Closed after initial enquiries Charging 09-Jan-2025
Summary: We will not investigate this complaint about allegedly wrong advice on selling a home. There is not enough evidence of fault. It is unlikely investigation would find enough evidence.
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Cheshire West & Chester Council (24 012 731)
Statement Upheld Private housing 09-Jan-2025
Summary: We will not investigate Mr X’s complaint that the Council provided incorrect information to his tenant. This is because an investigation is unlikely to add to that already carried out by the Council or lead to a different outcome.
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London Borough of Sutton (24 013 012)
Statement Closed after initial enquiries Other 09-Jan-2025
Summary: We will not investigate Miss X’s complaint about the Council failing to move a resident from the care home she manages despite the care home giving notice on the placement. This is because it is reasonable for the care home to continue to pursue the matter in court.
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Leeds City Council (24 013 040)
Statement Closed after initial enquiries Antisocial behaviour 09-Jan-2025
Summary: We will not investigate this complaint about the Council’s decision to issue Mr X with an anti-social behaviour warning in March 2023. This is because the complaint is a late complaint and so falls outside our jurisdiction due to the passage of time.
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Derbyshire County Council (24 013 097)
Statement Closed after initial enquiries Alternative provision 09-Jan-2025
Summary: We will not investigate Miss X’s complaint about the Council’s handling of her children’s special education needs and that it had lost important documents. This is because the complaint is late and there are no good reasons to exercise discretion to consider the late complaint. In addition, there is another body better placed to consider the other complaint matters.
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Telford & Wrekin Council (24 012 442)
Statement Closed after initial enquiries Special educational needs 09-Jan-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s decision to register her child, Y, as a “Child Missing Education” or about the Council’s poor communication. This is because there is insufficient evidence of fault for part of the complaint, and the Council has already apologised for its poor communication and made service improvements. An investigation by the Ombudsman is unlikely to achieve any additional outcome.
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Hertfordshire County Council (24 012 475)
Statement Closed after initial enquiries Special educational needs 09-Jan-2025
Summary: We will not investigate Mr X’s complaint about two Council decisions to refuse his child an Education, Health and Care needs assessment, and its conduct during the tribunal appeals process. Mr X either had a right of appeal or used his right of appeal against the decision. We cannot consider any matter connected to a decision that has been appealed to a tribunal.