Decision search
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Transport for London (24 001 427)
Statement Upheld Public transport 08-Jan-2025
Summary: We found fault by Transport for London on Miss Y’s complaint about it failing to accept responsibility for the problems she experienced when trying to renew her 60+ London Oyster card. It failed to give her information about alternative methods of payment and delayed sending her a new card. The agreed action remedies the injustice caused.
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Report Upheld Special educational needs 07-Jan-2025
Summary: As part of an earlier investigation, the Council agreed with us to provide speech and language therapy (SALT) for Ms B’s daughter, Ms K, in line with her Education, Health and Care (EHC) Plan. It also agreed to make ongoing payments and, if it could not provide SALT, to complete a fundamental review of the situation and share this with Ms B and us. Ms B complained that the Council failed to provide the remedy as agreed with us. Ms B says this caused her distress and frustration and meant that her daughter missed the SALT she was entitled to.
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Leicestershire County Council (24 013 400)
Statement Closed after initial enquiries Planning applications 07-Jan-2025
Summary: We will not investigate Mx X’s complaint about the Council’s responses to consultation about a planning application in its capacity as local highways authority. This is because there is not enough evidence of fault by the Council and it is not responsible for the decision to grant planning permission, which was made by the local planning authority.
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Tunbridge Wells Borough Council (24 013 428)
Statement Closed after initial enquiries Planning applications 07-Jan-2025
Summary: We will not investigate Mr X’s complaint that the Council failed to adequately publicise a planning application. This is because there is not enough evidence of fault by the Council and we cannot achieve the outcome Mr X wants.
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Blackpool Borough Council (24 013 935)
Statement Closed after initial enquiries Planning applications 07-Jan-2025
Summary: We will not investigate this complaint about the Council approving a planning application for a development next to the complainant’s home. There is not enough evidence of fault in the wat the Council reached its decision, and the complainant may contact the ICO with any freedom of information concerns.
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Redcar & Cleveland Council (24 014 517)
Statement Closed after initial enquiries Council tax support 07-Jan-2025
Summary: We will not investigate this complaint about Council tax because there is a right of appeal and the matter has been remedied.
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Southend-on-Sea City Council (24 015 698)
Statement Closed after initial enquiries Other 07-Jan-2025
Summary: We will not investigate Mrs B’s complaint that Council workers damaged her car whilst cutting a grass verge. This is because it is reasonable for Mrs B to pursue her compensation claim by taking the Council to court.
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Walsall Metropolitan Borough Council (24 015 822)
Statement Closed after initial enquiries Council tax support 07-Jan-2025
Summary: We will not investigate this complaint about Council tax reduction because there is a right of appeal to a Valuation Tribunal.
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Calderdale Metropolitan Borough Council (24 016 165)
Statement Closed after initial enquiries Leisure and culture 07-Jan-2025
Summary: We will not investigate this complaint about the Council’s decision not to suspend Mr X’s membership at a leisure facility. There is not enough evidence of fault in the Council’s decision making.
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Statement Closed after initial enquiries Trees 07-Jan-2025
Summary: We will not investigate Ms X’s complaint about the Council’s handling of her claim for damage caused by tree roots inside her property. This is because the courts are better placed to assess liability for property damage.