Decision search
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Worcestershire County Council (24 023 151)
Statement Not upheld Commercial and contracts 16-Oct-2025
Summary: Mr X complained of a contractual dispute between his care company and the Council. Mr X also complained the Council failed to safeguard, communicate and complete care reviews for service users. I have ended this investigation as the courts are best placed to consider contractual matters. The remaining part of the complaint has not caused Mr X a significant personal injustice.
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Portsmouth City Council (24 023 164)
Statement Upheld Homelessness 16-Oct-2025
Summary: Mr K complains the Council kept him and his family in unsuitable temporary accommodation for too long, after his landlord sought to evict them. We uphold the complaint and find Mr K and his family remained in unsuitable accommodation for longer than they should have. The Council has agreed to our recommendations.
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Cheshire East Council (25 000 199)
Statement Closed after initial enquiries Special educational needs 16-Oct-2025
Summary: We cannot investigate Miss X’s complaint about the Council’s failure to secure the provision in her child, Y’s, Education, Health and Care (EHC) Plan or provide Y with a suitable alternative education. Miss X appealed to the SEND Tribunal. We cannot investigate any matter which was part of, was connected to, or could have been part of, the appeal to the Tribunal.
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Dudley Metropolitan Borough Council (25 000 854)
Statement Upheld Assessment and care plan 16-Oct-2025
Summary: We found fault with the Council failing to explain how Mrs X’s reduced care package, following a care review, will meet her needs. The Council agreed to apologise to Mrs X and pay her £250 for the avoidable distress, uncertainty and potential lost opportunity its fault caused. The Council agreed to complete a reassessment of Mrs X’s needs and either explain how the proposed level of care meets her eligible needs, if it maintains the level of care outlined in the 2024 care and support plan, or produce a revised care and support plan. The Council also agreed to remind officers about the importance of providing suitable explanations to service users when reducing a person’s personal budget and about how the new personal budget will meet their eligible needs.
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London Borough of Barnet (25 001 907)
Statement Not upheld Homelessness 16-Oct-2025
Summary: Mr D complains about how the Council assessed his homelessness application and says it failed to support him. I have decided to end the investigation because we cannot achieve the outcomes sought by Mr D and he has the right to pursue his case with the court.
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East Sussex County Council (25 004 464)
Statement Closed after initial enquiries Safeguarding 16-Oct-2025
Summary: Mr X complains about how a Council and NHS Trust provided care to his father and safeguarded both his father and his mother between 2022 and 2024. We cannot consider Mr X’s complaints about events between 2022 and 2023 because these are late. We will not consider a complaint about how medication was used in 2024 because this is being considered by the coroner. Once the coroner’s considerations are complete, Mr X can ask us to look at this part of the complaint.
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Sussex Partnership NHS Foundation Trust (25 004 464a)
Statement Closed after initial enquiries Mental health services 16-Oct-2025
Summary: Mr X complains about how a Council and NHS Trust provided care to his father and safeguarded both his father and his mother between 2022 and 2024. We cannot consider Mr X’s complaints about events between 2022 and 2023 because these are late. We will not consider a complaint about how medication was used in 2024 because this is being considered by the coroner. Once the coroner’s considerations are complete, Mr X can ask us to look at this part of the complaint.
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Cambridgeshire County Council (25 004 813)
Statement Closed after initial enquiries Transition from childrens services 16-Oct-2025
Summary: We will not investigate Mrs X’s complaint the Council delayed moving her daughter, Miss Y, from her children’s residential placement to an adult one. Any outstanding injustice is not significant enough to warrant an investigation and our involvement would be unlikely to achieve anything meaningful.
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City of Doncaster Council (25 005 338)
Statement Upheld Special educational needs 16-Oct-2025
Summary: We have upheld this complaint because the Council delayed completing the review of an Education Health and Care Plan. The Council has agreed to resolve the complaint by providing a remedy for the injustice this caused. The complainant needs to complete the complaints process about other matters.
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London Borough of Barnet (25 005 401)
Statement Closed after initial enquiries Allocations 16-Oct-2025
Summary: We will not investigate Mr X’s complaint about the Council making an unsuitable offer of permanent accommodation to him. There is insufficient evidence of fault and injustice to justify an investigation.