Decision search
Your search has 56567 results
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London Borough of Wandsworth (24 019 089)
Statement Upheld Assessment and care plan 15-Oct-2025
Summary: Mr Y complains the Council delayed in making Direct Payments available after he resumed his role as a carer. We find there was fault by the Council which caused distress to Mr Y. The Council will apologise and make a symbolic payment of £500.
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Birmingham City Council (24 019 096)
Statement Upheld Child protection 15-Oct-2025
Summary: We found fault by the Council on Mr Y’s complaint about it failing to properly justify why it rejected the Independent Investigating officer’s recommendation about reimbursing his legal and private investigator’s costs under its complaints procedure. The decision it sent Mr Y was too brief, failed to show and fully explain what was considered and how, and was selective in its use of evidence it relied on. The Council agreed to send him a written apology for the identified failures. It agreed to reimburse his legal costs of £12,459 and private investigator costs of £462. It will pay him £200 for the injustice the failures caused. It will also ensure full, reasoned, and objective decisions are sent when it decides not to follow an Independent Investigator’s recommendation. It will ensure lessons are learned from the failures to ensure they are not repeated on future cases.
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Stoke-on-Trent City Council (24 019 267)
Statement Upheld Charging 15-Oct-2025
Summary: There was fault by the Council which issued an invoice for the late Mr Y’s homecare for a period when he was in hospital. The Council has already taken some action to resolve the complaint by apologising and removing charges. It will also apologise, issue an itemised invoice and reduce the outstanding bill by £100 to reflect Ms X’s avoidable distress.
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Statement Not upheld Direct payments 15-Oct-2025
Summary: Mrs A complained about the care Somerset Council and Somerset NHS Foundation Trust provided to her daughter, Miss B, before her death. She complains the Council and Trust refused to provide funding for 24-hour care which Miss B needed, could not find Miss B a suitable care agency and tried to force the family to accept direct payments. Based on the evidence reviewed, we found no fault with the actions of the organisations.
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Somerset NHS Foundation Trust - Musgrove Park Hospital (24 009 941a)
Statement Not upheld Community hospital services 15-Oct-2025
Summary: Mrs A complained about the care Somerset Council and Somerset NHS Foundation Trust provided to her daughter, Miss B, before her death. She complains the Council and Trust refused to provide funding for 24-hour care which Miss B needed, could not find Miss B a suitable care agency and tried to force the family to accept direct payments. Based on the evidence reviewed, we found no fault with the actions of the organisations.
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Blackpool Borough Council (24 010 600)
Statement Closed after initial enquiries Other 15-Oct-2025
Summary: We will not investigate this complaint about the Council’s decision to grant planning permission for Mr X’s property before he bought it. We consider that any errors in the planning application process did not cause Mr X any injustice and we cannot achieve the outcome he is seeking.
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London Borough of Lewisham (24 011 790)
Statement Not upheld Safeguarding 15-Oct-2025
Summary: Mr X complained about how the Council handled his brother, Mr C’s, care. Mr X told us this impacted his mental and physical health. We have found no fault in the Council’s actions.
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Warwickshire County Council (24 015 433)
Statement Closed after initial enquiries Friends and family carers 15-Oct-2025
Summary: We will not investigate Mrs X’s complaint about how the Council dealt with her complaint under the statutory children’s complaints procedure. This is because it is made late.
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North Yorkshire Council (24 021 888)
Statement Upheld Alternative provision 15-Oct-2025
Summary: The Council delayed issuing the Education, Health and Care (EHC) Plan for Ms X’s grandchild, Y. It also delayed responding to Ms X’s complaint. The Council has agreed to apologise and make a payment to Ms X. The Council was not at fault for not arranging alternative provision when Y stopped attending school. The Council was entitled to allow the school to try and reintegrate Y. We cannot investigate Ms X’s complaint about Y’s education from September 2024 as Ms X had appealed to the special educational needs and disabilities (SEND) Tribunal and the matters are linked.
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Doves Care Agency Ltd (24 022 048)
Statement Upheld Domiciliary care 15-Oct-2025
Summary: Mr Y complained about how the Care Provider dealt with his late mother’s, Mrs X’s, care fees when she was admitted to hospital and how it handled his complaint. There were some faults by the Care Provider which caused injustice to Mr Y. The Care Provider should take action to remedy the injustice caused.