Decision search
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Leeds City Council (24 013 157)
Statement Upheld Special educational needs 19-Oct-2025
Summary: Mrs X complained about delays by the Council during her son’s Education, Health and Care needs assessment. She said the delay left him without the support he needed, and he was unable to attend school. We have found the Council at fault for not completing the assessment within the legal timescales, which caused Mrs X uncertainty and frustration. The Council agreed to apologise and make a payment to recognise Mrs X’s distress.
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Devon County Council (24 016 442)
Statement Not upheld Charging 19-Oct-2025
Summary: Ms X complained the Council failed to reimburse her with care costs it agreed to pay following the outcome of a previous complaint to us. Ms X also complained the Council has wrongly calculated a contribution towards her care costs she considered unaffordable for her. We have found no evidence of fault in the way the Council has dealt with the matter. So we have completed our investigation.
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Devon County Council (24 022 418)
Statement Upheld Highway repair and maintenance 19-Oct-2025
Summary: Miss X complained about how the Council dealt with her concerns about large clumps and spilled tar which was left on the pavement in front of her property and on the road she lives on, after the Council’s contractor carried out works on the road. There were faults by the Council which caused injustice to Miss X. The Council will take action to remedy the injustice caused.
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East Sussex County Council (24 023 111)
Statement Not upheld Charging 19-Oct-2025
Summary: Mrs X complained the Council has failed to properly complete Miss Y’s financial assessment and give full consideration to her disability related expenditure (DRE). We found there is no evidence of fault in the way the Council considered whether the cost of the specialist toilet was DRE.
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Birmingham City Council (24 023 203)
Statement Upheld Allocations 19-Oct-2025
Summary: Mr B complained about the Council closing his housing applications. We find that the Council failed to provide clear information about the documents he needed to submit to support his applications and then closed them as incomplete without specifying which documents he had not provided. It also wrongly closed his third application as incomplete when he had provided all the necessary documents. This caused Mr B avoidable frustration and inconvenience and led to a delay in Mr B joining the housing register. The Council has agreed to apologise, make a symbolic payment to Mr B and backdate his application award and registration date.
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London Borough of Lambeth (25 002 478)
Statement Closed after initial enquiries Trading standards 19-Oct-2025
Summary: We will not investigate Mr X’s complaint about how trading standards dealt with his concerns about a faulty appliance. This is because there is insufficient evidence of fault causing Mr X a significant injustice.
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City of Bradford Metropolitan District Council (25 002 480)
Statement Closed after initial enquiries Other 19-Oct-2025
Summary: We will not investigate Mrs X’s complaint about school attendance action taken by the Council. There is not enough evidence of fault to warrant our further involvement.
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Royal Borough of Kensington & Chelsea (25 002 563)
Statement Closed after initial enquiries Homelessness 19-Oct-2025
Summary: We will not investigate this complaint about matters affecting Mr X’s temporary accommodation. It is reasonable to expect Mr X to take court action on the alleged damage to his health. There is not significant enough injustice separate from that point to warrant investigation.
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East Riding of Yorkshire Council (25 003 200)
Statement Closed after initial enquiries Safeguarding 19-Oct-2025
Summary: We will not investigate this complaint about the Council’s actions relating to Mrs Y’s welfare and residence. Mr X is not a suitable representative for complaints relating to Mrs Y’s care and residence, and in any event these complaints have been considered in court. The Information Commissioner is best placed to consider complaints about the Council’s decision not to share information.
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Manchester City Council (25 004 714)
Statement Upheld Council tax 19-Oct-2025
Summary: We will not investigate Mr X’s complaint about the council’s handling of his council tax discount. This is because, at our invitation, the Council agreed to make a symbolic payment to Mr X. We consider this a suitable remedy.