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Horsham District Council (25 013 423)
Statement Closed after initial enquiries Councillor conduct and standards 16-Oct-2025
Summary: We will not investigate the Council’s handling of a councillor conduct complaint as it is unlikely we will find fault in this.
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Gloucester City Council (25 013 457)
Statement Closed after initial enquiries Councillor conduct and standards 16-Oct-2025
Summary: We will not investigate this complaint about councillor conduct as the complainant is not caused a level of injustice that would justify our further involvement.
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London Borough of Brent (24 017 041)
Statement Upheld Homelessness 16-Oct-2025
Summary: We have found the Council at fault for failing to inform Mrs X of her review rights when it offered her temporary accommodation. This caused Miss X and her children to be without suitable accommodation for over a year. The Council has agreed to apologise and make a symbolic payment to Miss X to remedy her injustice.
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Liverpool City Council (24 019 799)
Statement Upheld Alternative provision 16-Oct-2025
Summary: The Council failed to implement alternative educational provision for Mr X’s child, Y after they stopped attending school. This was fault which caused Y to miss out on education. The Council has apologised and offered Mr X £7200 to remedy the injustice caused. We are satisfied with the Council’s actions. The Council was also at fault for its delayed complaint responses. It has agreed to apologise and pay Mr X £100 to remedy the injustice caused by this.
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London Borough of Croydon (24 020 526)
Statement Closed after initial enquiries Other 16-Oct-2025
Summary: We will not investigate Miss X’s complaint about children services’ actions as we are unlikely to add to the Council’s reply to her complaint.
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London Borough of Haringey (24 021 154)
Statement Upheld Special educational needs 16-Oct-2025
Summary: We upheld a complaint from Ms B that the Council failed to make suitable education provision for her son who has special educational needs. As a result, he experienced a loss of provision and Ms B suffered distress. The Council accepted these findings and agreed actions to remedy these injustices. It also agreed to make a service improvement to prevent a repeat of some of the fault found in this case.
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Worcestershire County Council (24 021 652)
Statement Upheld Alternative provision 16-Oct-2025
Summary: Mrs C complained the Council failed to provide education for her son, who has special educational needs, following his exclusion from school. We upheld the complaint finding for more than four months the Council made either no education provision, or inadequate provision for Mrs C’s son. This loss of provision was an injustice. The Council proposed action it would take to remedy the complaint, set out at the end of this statement. We agreed this would provide a fair outcome to the complaint and so completed our investigation.
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Bury Metropolitan Borough Council (24 021 752)
Statement Upheld Special educational needs 16-Oct-2025
Summary: Miss X complained about a failure to put alternative provision in place for her child, Y, between 2024 and 2025, delayed annual reviews and a failure to update Y’s Education, Health and Care (EHC) Plan. The Council failed to provide adequate oversight of Y’s provision between January and July 2024 and then failed to put any education in place for Y between September 2024 and January 2025 when they were not on roll at any school. It also delayed amending Y’s EHC Plan by five months following an annual review. The Council agreed to apologise and make payments to acknowledge the injustice this caused. It also agreed to provide us with updates of action it is taking to improve services under its SEND improvement plan.
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London Borough of Barking & Dagenham (24 010 850)
Statement Upheld Homelessness 16-Oct-2025
Summary: Miss X complained that the Council housed her and her three young children in unsuitable bed and breakfast and hostel accommodation when she was homeless. We find the Council at fault for housing Miss X in unsuitable accommodation, its delay in assessing her application for social housing, and failing to make and communicate a homelessness decision. This caused Miss X significant distress, frustration and uncertainty. The Council agreed to apologise and make a symbolic payment to remedy the injustice.
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London Borough of Islington (24 021 764)
Statement Upheld Assessment and care plan 16-Oct-2025
Summary: Ms X complained on behalf of Ms Y and Mr Z about the Council’s handling of a reassessment of Ms Y’s care needs. We find no fault in the Council’s decision not to fund 24-hour care. However, we find fault in the significant delays in completing the reassessment and in providing assistive technology. As a result, Mr Z had to continue caring for Ms Y longer than he wished, causing him avoidable distress, uncertainty, and risk of harm. The Council has agreed to apologise, make a payment to Ms Y and Mr Z, arrange for the outstanding assistive technology to be installed, and assign a named social worker to oversee future care planning.