Decision search
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Gateshead Metropolitan Borough Council (25 010 418)
Statement Closed after initial enquiries Council house sales and leaseholders 19-Oct-2025
Summary: We will not investigate this complaint about the Council’s failure to inform Mrs X about changes to the ‘right to buy’ discount. It is reasonable to expect Mrs X to take court action.
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London Borough of Hounslow (25 013 191)
Statement Closed after initial enquiries Leisure and culture 19-Oct-2025
Summary: We will not investigate this complaint about the Council’s failure to respond to Mrs X’s complaint. This is because an investigation would not provide a worthwhile outcome.
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Statement Upheld Private housing 19-Oct-2025
Summary: Mr X complained about the Council’s handling of various works to improve the energy efficiency of his home. We have found fault by the Council which caused Mr X avoidable distress, inconvenience and frustration. In addition to the actions the Council has already taken it has agreed to make an additional payment of £1,000 to provide a suitable remedy to Mr X.
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Brighton & Hove City Council (24 017 530)
Statement Upheld Homelessness 19-Oct-2025
Summary: Ms Y complained the Council failed to complete work to repair significant damp issues at her property. We find the Council at fault for a delay in completing the necessary work to repair Ms Y’s property. This has caused Ms Y distress, frustration and uncertainty. The Council has agreed to apologise, make a symbolic payment and complete service improvements to remedy the injustice caused.
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London Borough of Barnet (24 017 670)
Statement Upheld Homelessness 19-Oct-2025
Summary: Ms X complained there were failings in the way the Council dealt with her homelessness application causing distress and uncertainty. We find fault by the Council as it failed to offer Ms X temporary accommodation after it accepted a main housing duty towards her and to carry out a suitability assessment of the accommodation she was living in then. We have recommended a suitable remedy in this case so have completed our investigation.
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Kent County Council (24 018 846)
Statement Closed after initial enquiries Special educational needs 19-Oct-2025
Summary: We will not investigate Mr X’s complaint that the council did not make the provision specified in his Education Health and Care Plan while waiting for a Tribunal hearing to consider its decision to cease the Plan. Investigation would be unlikely to lead to any worthwhile outcome.
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Isle of Wight Council (24 018 866)
Statement Upheld Special educational needs 19-Oct-2025
Summary: The Council was at fault. It failed to provide Miss X’s child, Y, with a suitable education, failed to secure Y’s special educational provision and communicated poorly with Miss X when it changed its decision to provide education other than at school (EOTAS). This caused Miss X confusion, frustration, distress and uncertainty and Y missed education to which they were entitled. The Council will apologise and make a symbolic payment. The Council has already put in place actions to improve its service.
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Statement Upheld Special educational needs 19-Oct-2025
Summary: Ms X complained the Council referred to her daughter, D, as a year five student instead of being five years old in consultations it sent to special schools, causing delay finding her a place. She also said the Council delayed responding to her complaint. The Council delayed finding D a school place, causing Ms X uncertainty, however it was not caused by misinformation. The Council delayed responding to Ms X’s complaint which caused her distress. The Council agreed to apologise and make a payment to remedy this.
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Surrey County Council (24 020 735)
Statement Upheld Assessment and care plan 19-Oct-2025
Summary: Mr B complained the Council delayed financially assessing his mother, who I will refer to as Mrs C; gave him inaccurate financial information; and referred to mental capacity assessments as a formality. There was fault by the Council. It delayed allocating Mrs C’s case for a care assessment to be carried out. Because of the fault, there was a short delay in Mrs C receiving funding from the Council after her finances fell below the upper capital limit. This caused distress and worry to Mr B. The Council has agreed to apologise to Mr B. It has also agreed to send us evidence of a review it has carried out of its case allocation processes, and evidence of training it has provided to staff about the Mental Capacity Act.
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Slough Borough Council (24 021 479)
Statement Upheld Special educational needs 19-Oct-2025
Summary: Mrs X complained the Council has failed to follow the Tribunal order and has not provided her son with an appropriate full time education or the provision set out in his Education, Health and Care (EHC) Plan. Based on the documentation currently available I am minded to find the Council’s delays in providing tuition and failure to ensure Mrs X’s son received the provision in his EHC Plan is fault. As is the failure to identify a suitable special school. This fault has meant Y has missed out on educational provision and has caused Mrs X distress and uncertainty. The Council should take action to remedy this injustice.