Decision search
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Cheshire East Council (25 007 604)
Statement Upheld Special educational needs 15-Apr-2026
Summary: Ms X complained about the Council’s handling of her child’s Education, Health and Care (EHC) needs assessment and the alternative provision arranged while her child was out of education. We have not investigated her complaint about the content of the EHC Plan because she has a right of appeal to the Tribunal. We do not find fault in the alternative provision arranged by the Council, but we do find fault in its failure to inform Ms X of her right to request a personal budget which resulted in a lost opportunity for Ms X to consider whether to make such a request. The Council has agreed to apologise to Ms X.
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London Borough of Lambeth (25 008 280)
Statement Upheld Homelessness 15-Apr-2026
Summary: Ms B complained that the Council offered her temporary accommodation it knew to be unsuitable, delayed in carrying out a suitability review and failed to deal with her complaints properly. We found fault with the Council’s actions which meant Ms B lived in unsuitable accommodation for five months longer than necessary. We have asked the Council to apologise to Ms B and make a symbolic payment to her. It has already improved its procedures for the future.
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London Borough of Wandsworth (25 008 645)
Statement Upheld Assessment and care plan 15-Apr-2026
Summary: Miss Y complained the Council delayed progressing her daughter’s care and support, failed to implement adequate provision, and did not provide her with appropriate carer support. We find fault in the delay in completing the assessment and progressing matters, but we do not find fault in the Council’s inability to provide services or respite where her daughter declined support. The delay caused frustration and uncertainty to Miss Y, but did not result in a loss of care provision to Miss X. The Council’s apologies and allocation of a new social worker provide a proportionate remedy for the injustice identified.
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Statement Upheld Homelessness 15-Apr-2026
Summary: Mrs X complained the Council delayed dealing with her homeless application, and it delayed offering her accommodation under homelessness legislation. We find the Council was at fault for its delays in dealing with Mrs X’s homeless application. This caused her frustration and uncertainty. The Council has agreed to apologise to Mrs X and make a payment to her.
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North Yorkshire Council (25 009 524)
Statement Upheld School transport 15-Apr-2026
Summary: There was some fault in the way the Council publicised its new home to school transport policy. However, this did not cause Mr X a significant injustice as this would not have affected Mr X’s decision regarding the school applied for their child to attend. There was no evidence of fault in the way the appeals committee considered Mr X’s appeal against the Council’s decision not to provide free transport.
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Cambridgeshire County Council (25 010 095)
Statement Closed after initial enquiries Child protection 15-Apr-2026
Summary: We will not investigate this late complaint about the Council’s children’s services’ involvement in Mr X’s child’s case over several years. Some parts of the complaint are about historical matters that we could not now reach sound conclusions on. Mr X could have brought all parts of the complaint to us sooner.
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Plymouth City Council (25 010 990)
Statement Upheld Special educational needs 15-Apr-2026
Summary: Mr X complained about the Council’s delays with the Education, Health and Care needs assessment process for his child. We found fault with the Council as it did not meet statutory timescales. This caused frustration and uncertainty for Mr X, and his child missed out on extra support for their needs. The Council agreed to apologise and make a symbolic payment to recognise the injustice caused.
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South Holland District Council (25 011 604)
Statement Upheld Refuse and recycling 15-Apr-2026
Summary: Mrs X complained the Council unfairly failed to allow her to purchase its chargeable garden waste collection service. We find the Council at fault for a systems error that led to it not adding her to the collection service when it should have. This caused Mrs X injustice in the form of inconvenience and frustration. The Council has already apologised to remedy the injustice.
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Suffolk County Council (25 013 241)
Statement Upheld Special educational needs 15-Apr-2026
Summary: We cannot investigate part of this complaint about the Council’s decision on the school it named in an Education, Health, and Care Plan. Miss X had a right of appeal on that decision, and it would have been reasonable to expect her to use it. Nor will we investigate the length of time it took, for the Council to complete the plan, after an annual review. The Council has already remedied Miss X’s injustice here and there are no wider public interest issues to justify investigating.
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London Borough of Tower Hamlets (25 013 970)
Statement Closed after initial enquiries Allocations 15-Apr-2026
Summary: We will not investigate this complaint about Miss X’s waiting time on the Council’s housing register. Part of the complaint is late. There is not enough evidence of fault causing significant injustice in the Council’s actions to justify investigating the rest of the complaint.