Decision search
Your search has 57133 results
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Walsall Metropolitan Borough Council (25 020 597)
Statement Closed after initial enquiries Council tax 15-Apr-2026
Summary: We will not investigate this complaint about Mr X’s council tax. This is because there is not enough evidence of fault to warrant investigation. We cannot investigate court proceedings or matters that have been appealed.
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Manchester City Council (25 020 695)
Statement Closed after initial enquiries School exclusions 15-Apr-2026
Summary: We cannot investigate this complaint about a school’s decision to permanently exclude Miss Y’s child because we cannot investigate complaints about what happens in schools or the actions of Independent Review Panels for academy schools.
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Liverpool City Council (25 020 796)
Statement Closed after initial enquiries Special educational needs 15-Apr-2026
Summary: We cannot investigate Miss Y’s complaint about the advice sought by the Council during her child’s Education, Health and Care (EHC) needs assessment. Miss Y has appealed to a tribunal about the content of the EHC Plan, so we have no power to investigate her complaint.
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London Borough of Lewisham (25 020 797)
Statement Closed after initial enquiries Parking and other penalties 15-Apr-2026
Summary: We will not investigate this complaint about the Council’s decision not to issue Mr X with a residential parking permit. This is because we are unlikely to find fault in how it made its decision.
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Sheffield City Council (25 020 991)
Statement Closed after initial enquiries Council house sales and leaseholders 15-Apr-2026
Summary: We will not investigate this complaint about the Council’s handling of a ‘right to buy’ application. It is reasonable to expect Mr X to use his right to take court action.
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Bedford Borough Council (25 021 149)
Statement Upheld Council tax 15-Apr-2026
Summary: We will not investigate this complaint about how the Council handled Miss X’s council tax accounts. This is because we are unlikely to add anything further to the Council’s response.
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Surrey County Council (25 018 167)
Statement Closed after initial enquiries Special educational needs 14-Apr-2026
Summary: We will not investigate this complaint about the Council holding an education review too early. It would be reasonable for
Miss X to use her right to appeal at tribunal if she is unhappy with the result. -
West Northamptonshire Council (25 006 286)
Statement Upheld Adoption 14-Apr-2026
Summary: Mr X complained about the Council’s actions in relation to his adoption case. The Council was at fault as it did not investigate Mr X’s complaint under the children’s statutory complaints procedure, causing uncertainty. The Council has agreed to apologise to Mr X and investigate his complaint under the children’s statutory complaints procedure.
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South Tyneside Metropolitan Borough Council (25 006 301)
Statement Closed after initial enquiries Charging 14-Apr-2026
Summary: Mrs X complains on behalf of her mother, Mrs Y, about inaccurate information regarding social care charges provided by the Trust and the Council. Mrs X says this led to Mrs Y accepting social care support which she would have rejected, had she known it would be chargeable. Mrs X says an invoice for the services caused upset and distress. She would like the Council to waive the charges. We will not investigate this complaint. An Ombudsman investigation is unlikely to achieve more than the Council’s local complaint investigation.
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Gateshead Health NHS Foundation Trust (25 006 301a)
Statement Closed after initial enquiries Hospital acute services 14-Apr-2026
Summary: Mrs X complains on behalf of her mother, Mrs Y, about inaccurate information regarding social care charges provided by the Trust and the Council. Mrs X says this led to Mrs Y accepting social care support which she would have rejected, had she known it would be chargeable. Mrs X says an invoice for the services caused upset and distress. She would like the Council to waive the charges. We will not investigate this complaint. An Ombudsman investigation is unlikely to achieve more than the Council’s local complaint investigation.