Decision search
Your search has 57133 results
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London Borough of Southwark (25 008 433)
Statement Upheld Homelessness 16-Apr-2026
Summary: Miss X complained on behalf of Ms Y, about the Council’s actions since 2023. We find no fault in the action the Council took following concerns raised by the police about domestic abuse. However, we find fault in the Council’s failure to properly consider the affordability of the accommodation it offered, its failure to provide adequate support to help Ms Y secure housing benefit, its poor communication about rent arrears, and its handling of the complaint. These faults caused Ms Y significant uncertainty, distress, and financial difficulty. The Council has agreed to apologise, make a payment to Ms Y, review the suitability of her accommodation taking account of its affordability, and take action to improve its services.
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London Borough of Tower Hamlets (25 008 760)
Statement Not upheld Homelessness 16-Apr-2026
Summary: Mr D complains the Council mishandled review requests about temporary accommodation and a discharge of duty decision. I have decided to end the investigation because the complaint has not yet been fully considered by the Council. I have advised Mr D he can pursue the complaint with the Council.
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North Yorkshire Council (25 008 861)
Statement Not upheld School transport 16-Apr-2026
Summary: There was no fault in the way the Council considered Mrs X’s application for home to school transport.
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Coventry City Council (25 009 872)
Statement Not upheld Private housing 16-Apr-2026
Summary: Mr X complained the Council failed to enforce the Improvement notice it issued to his landlord in May 2024 and did not take appropriate action in response to his subsequent reports of disrepair. We find no fault in the Council’s actions or decision-making.
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Liverpool City Council (25 009 969)
Statement Upheld Special educational needs 16-Apr-2026
Summary: The Council failed to secure all the provision in an Education, Health and Care (EHC) Plan and while it offered a financial remedy at local resolution, this did not fully reflect the amount of provision missed. The Council has agreed to increase the remedy and make service improvements.
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London Borough of Redbridge (25 010 398)
Statement Upheld Disabled children 16-Apr-2026
Summary: Mr X complains the Council failed to properly consider a blue badge application for his child, Y. Mr X says this has caused him and his family distress. We have found fault in the Councils actions for failing to consider all information available to it. The Council has agreed to write to Mr X to apologise and pay him a financial payment alongside the action the Council has already taken.
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London Borough of Waltham Forest (25 011 089)
Statement Upheld Assessment and care plan 16-Apr-2026
Summary: Miss X complained about how the Council dealt with her care and support needs and that it placed her in unsuitable accommodation over a significant period. There was fault by the Council which caused injustice to Miss X. The Council will take action to remedy the injustice caused.
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North Yorkshire Council (25 013 263)
Statement Upheld School transport 16-Apr-2026
Summary: There was some fault in the way the Council publicised its new home to school transport policy and the way in which this was considered by its Transport Appeal Committee at Mrs X’s appeal. However, this did not cause Mrs X a significant injustice as she was aware of the Council’s new policy and that the school applied for was not the nearest school for school transport purposes. The Council has agreed to take action to improve its communication of the new policy to prevent others being affected by the same fault.
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London Borough of Islington (25 014 311)
Statement Closed after initial enquiries Homelessness 16-Apr-2026
Summary: We will not investigate this complaint about the advice the Council gave Mr X about benefits he could get to help pay his rent. This is because the complaint is late and there are no good reasons to exercise discretion to consider it now.
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Plymouth City Council (25 015 930)
Statement Closed after initial enquiries Other 16-Apr-2026
Summary: We will not investigate Mr X’s complaint about his supported living accommodation. This is because there is not enough evidence of fault to warrant our involvement.