London Borough of Ealing (25 003 498)

Statement Not upheld Housing benefit and council tax benefit 09-Dec-2025

Summary: Mrs X complained the Council delayed assessing housing benefit claims. There is no evidence of fault in the time taken by the Council to determine the claims once Mrs X provided all necessary information.

London Borough of Havering (25 007 518)

Statement Closed after initial enquiries Council tax 09-Dec-2025

Summary: We will not investigate Mr X’s complaint about the Council’s decision not to issue him a payment card. This is mostly because there is not enough evidence of fault in the Council’s decision making.

Reigate & Banstead Borough Council (25 015 383)

Statement Closed after initial enquiries Council tax 09-Dec-2025

Summary: We cannot investigate Miss X’s complaint about her council tax bill because she has appealed to the Valuation Tribunal.

London Borough of Barnet (25 008 560)

Statement Closed after initial enquiries Council tax 08-Dec-2025

Summary: We will not investigate this complaint about council tax because the complaint is late. It is not good use of public resources to investigate delays in complaint responses if we are not investigating the main issue.

Sefton Metropolitan Borough Council (25 009 281)

Statement Upheld Council tax 08-Dec-2025

Summary: We will not investigate this complaint about the Council’s handling of Mr X’s council tax liability billing fault. This is because the Council has already provided a satisfactory remedy and there are no wider public interest issues that justify investigating.

Salford City Council (25 011 174)

Statement Closed after initial enquiries Council tax 08-Dec-2025

Summary: We will not investigate Mr X’s complaint about the Council’s decision to decline his application for council tax support, and its decision to recover overdue council tax via an Attachment of Earnings. This is because there is not enough evidence of fault to warrant an investigation.

Royal Borough of Greenwich (25 012 431)

Statement Closed after initial enquiries Council tax 08-Dec-2025

Summary: We will not investigate Miss X’s complaint about the Council’s recovery of a council tax debt. This is because there is not enough evidence of fault.

Burnley Borough Council (25 019 487)

Statement Closed after initial enquiries Council tax 08-Dec-2025

Summary: We will not investigate Ms X’s complaint about the Council’s actions related to historical council tax arrears. Part of the complaint is late and there is insufficient evidence of fault in its decision to take recovery action.

Calderdale Metropolitan Borough Council (25 019 994)

Statement Closed after initial enquiries Council tax 08-Dec-2025

Summary: We will not investigate Mr B’s complaint about council tax being charged for his uninhabitable property. This is because we cannot investigate the Valuation Office Agency’s decision not to remove this property from the council tax list.

London Borough of Croydon (25 010 657)

Statement Closed after initial enquiries Council tax 05-Dec-2025

Summary: We will not investigate this complaint about council tax recovery in 2022. This is because the complaint is late. Even if we were to exercise our discretion to investigate the late complaint, we would consider the Council has already taken suitable action.