Calderdale Metropolitan Borough Council (25 021 899)

Statement Upheld Council tax 29-Sep-2026

Summary: We will not investigate this complaint about a council tax and housing benefit appeal. This is because the Council has agreed to remedy the potential injustice due to its delays. There is not enough evidence of fault before the council tax summons, and we cannot investigate the court proceedings.

Leicester City Council (25 027 784)

Statement Closed after initial enquiries Other 29-Sep-2026

Summary: We cannot investigate Mr X’s complaint about business rates. Court proceedings to determine liability have begun.

Luton Borough Council (26 004 852)

Statement Closed after initial enquiries Council tax 29-Sep-2026

Summary: We will not investigate this complaint about Council tax reduction and exemption because there is a right of appeal to a valuation tribunal.

Coventry City Council (26 014 168)

Statement Closed after initial enquiries Council tax 29-Sep-2026

Summary: We will not investigate this complaint about Council tax because the matter has been appealed to a valuation tribunal and there is insufficient evidence of fault by the Council to warrant investigation.

Leicester City Council (26 017 332)

Statement Closed after initial enquiries Council tax 29-Sep-2026

Summary: We will not investigate this complaint about how the Council handled a phone call to discuss X’s council tax. This is because we have decided any injustice is not significant enough to justify our involvement.

London Borough of Waltham Forest (26 017 956)

Statement Closed after initial enquiries Council tax 29-Sep-2026

Summary: We cannot investigate this complaint about the Council making Mr X liable for council tax because part of it relates to matters which have already been considered by the court. We will not investigate the remaining part as Mr X has the right to appeal if he disputes liability.

North Yorkshire Council (25 019 925)

Statement Closed after initial enquiries Council tax 28-Sep-2026

Summary: We will not investigate Mr X’s complaint about council tax because part of it is late and any injustice is not significant enough to warrant an investigation by the Ombudsman.

Stockport Metropolitan Borough Council (25 020 844)

Statement Upheld Housing benefit and council tax benefit 28-Sep-2026

Summary: Ms X complained the Council has not dealt with her application for a discretionary housing payment fairly and it failed to consider her personal circumstances. She also complained the Council failed to tell her that her landlord made the decision on her application. We find the Council was at fault for failing to be transparent that Ms X landlord would make a decision on her application. This did not cause Ms X a significant injustice and the Council has provided evidence it has amended its website to prevent a recurrence of this fault. The Council was also at fault because its decision letter and complaint responses did not address points Ms X had raised about her personal circumstances. While this is unlikely to have affected the outcome, it did cause Ms X some frustration. The Council has agreed to apologise to Ms X and implement a service improvement.

London Borough of Barnet (25 028 067)

Statement Closed after initial enquiries Housing benefit and council tax benefit 28-Sep-2026

Summary: We will not investigate Mr X’s complaint about how the Council handled his application for a Discretionary Housing Payment. This is because there is not enough evidence of fault to justify an investigation by the Ombudsman.

Ashfield District Council (25 030 146)

Statement Closed after initial enquiries Council tax 28-Sep-2026

Summary: We will not investigate Mr X’s complaint about an attachment of earnings order. This is because there is not enough evidence of fault to justify an investigation.