London Borough of Sutton (25 011 841)

Statement Closed after initial enquiries Housing benefit and council tax benefit 16-Dec-2025

Summary: We will not investigate this complaint about housing benefit paid to a housing charity. This is because there is insufficient evidence of fault by the Council to warrant investigation.

London Borough of Croydon (25 012 706)

Statement Closed after initial enquiries Housing benefit and council tax benefit 16-Dec-2025

Summary: We will not investigate this complaint about a housing benefit overpayment. This is because there is not enough evidence of fault by the Council to warrant an investigation about the handling of the overpayment. There is not enough remaining injustice regarding the Council’s explanation to justify our involvement.

Three Rivers District Council (25 017 629)

Statement Closed after initial enquiries Housing benefit and council tax benefit 16-Dec-2025

Summary: We will not investigate this complaint about a housing benefit overpayment because there was a right of appeal to a tribunal.

Shropshire Council (25 018 087)

Statement Closed after initial enquiries Council tax 16-Dec-2025

Summary: We will not investigate this complaint about Council tax advice because there is the Council has remedied the matter and there is insufficient evidence of injustice by the Council to warrant investigation.

London Borough of Croydon (25 009 085)

Statement Upheld Council tax 15-Dec-2025

Summary: We will not investigate this complaint about the Council’s failure bill Mrs X for council tax for over a year. This is because the Council has already remedied any injustice, she suffered due to this matter through its complaints process.

Sandwell Metropolitan Borough Council (25 010 081)

Statement Closed after initial enquiries Housing benefit and council tax benefit 15-Dec-2025

Summary: We will not investigate this complaint about how the Council dealt with Ms X’s application for a Discretionary Housing Payment. This is because we would not achieve a worthwhile outcome by doing so.

Northumberland County Council (25 010 096)

Statement Upheld Council tax 15-Dec-2025

Summary: We will not investigate this complaint about the Council’s handling of Mr X’s council tax bill. This is because we could not add to the Council’s investigation, and we cannot achieve the outcome Mr X would like.

London Borough of Redbridge (25 010 739)

Statement Closed after initial enquiries Housing benefit and council tax benefit 15-Dec-2025

Summary: We cannot investigate Mr X’s complaint about the Council’s decision to refuse his housing benefit claim because he has appealed to the Tribunal. We will also not investigate the Council’s handling of his housing benefit claim because there is no worthwhile result achievable.

East Riding of Yorkshire Council (25 011 165)

Statement Closed after initial enquiries Council tax support 15-Dec-2025

Summary: We will not investigate this complaint about Mr X’s council tax. This is because the injustice from no online access is not significant enough to justify our involvement. We will not investigate other parts of Mr X’s complaint because he can appeal, and there is not enough evidence of fault.

Broxbourne Borough Council (25 011 551)

Statement Closed after initial enquiries Council tax 15-Dec-2025

Summary: We will not investigate this complaint about council tax. This is because the complaint is late and there are no good reasons for this.