Watford Borough Council (25 007 251)

Statement Closed after initial enquiries Council tax 17-Feb-2026

Summary: We will not investigate this complaint about a Council tax discount and hardship relief because there is a right of appeal to a Valuation Tribunal.

Birmingham City Council (25 010 298)

Statement Closed after initial enquiries Council tax 17-Feb-2026

Summary: We will not investigate this complaint about the Council’s decision to issue a summons after sending Mr X one reminder regarding unpaid council tax. This is because an investigation would be unlikely to find fault with the Council’s actions.

Birmingham City Council (25 015 520)

Statement Closed after initial enquiries Council tax support 17-Feb-2026

Summary: We will not investigate Mrs X’s complaint about her claim for council tax reduction. This is because there is an appeal right to the Valuation Tribunal and it is reasonable to expect Mrs X to use it.

Broxbourne Borough Council (25 016 405)

Statement Closed after initial enquiries Council tax 17-Feb-2026

Summary: We will not investigate this complaint about the delay in the Council providing Ms X with a council tax refund. This is because the injustice sustained by Ms X is insufficient to warrant investigation.

London Borough of Ealing (25 022 007)

Statement Closed after initial enquiries Council tax 17-Feb-2026

Summary: We will not investigate this complaint about an attachment of earnings order because there is no worthwhile outcome achievable by investigation.

Elmbridge Borough Council (25 015 017)

Statement Closed after initial enquiries Council tax 16-Feb-2026

Summary: We will not investigate this complaint about Ms X’s council tax account. This is because there is not enough evidence of fault by the Council to warrant investigation.

London Borough of Barnet (25 015 850)

Statement Closed after initial enquiries Council tax 16-Feb-2026

Summary: We will not investigate this complaint about Mr X’s council tax. This is because most of the complaint is late. The injustice from the Council’s fault in more recent matters is not significant enough to warrant investigation. Mr X could appeal the liability and discount decisions.

Cumberland Council (24 021 442)

Statement Not upheld Council tax 13-Feb-2026

Summary: The complaint is about the Council taking years to correct a council tax reduction claim, which resulted in an overpayment of council tax. This was despite the complainant having reported all changes of circumstances to the Department of Work and Pensions, which is what he had always done in the past. We do not uphold the complaint. The Council advised the complainant he needed to tell it separately of any change of circumstances. And an annual review letter had enough information in it to alert the complainant that there was an omission in its calculation.

London Borough of Lambeth (25 016 044)

Statement Closed after initial enquiries Council tax 13-Feb-2026

Summary: We will not investigate Miss X’s complaint about council tax liability because there is a right of appeal to the Valuation Tribunal. It is reasonable to expect her to use her appeal rights.

Norwich City Council (25 005 312)

Statement Upheld Council tax 12-Feb-2026

Summary: Mr B complained about the actions of the Council in respect of pursuing recovery action for duplicate council tax debts over a prolonged period of time due to errors by the Valuation Office in the registration of the property. We have found some fault in the actions of the Council which caused Mr B distress and frustration. The Council has agreed to apologise to Mr B and make a symbolic payment to him.