Epsom & Ewell Borough Council (25 006 221)

Statement Closed after initial enquiries Council tax 14-Oct-2025

Summary: We cannot investigate this complaint about the Council’s court recovery action over unpaid council tax. We cannot investigate complaints about matters which have been subject to Court proceedings.

London Borough of Havering (25 004 780)

Statement Closed after initial enquiries Council tax 14-Oct-2025

Summary: We will not investigate this complaint about Mr X’s liability for council tax. The Council is not responsible for decisions about whether a property is uninhabitable, as the Valuation Office Agency makes such decisions. It would be reasonable for Mr X to use his right of appeal with the Valuation Tribunal.

Royal Borough of Kingston upon Thames (25 008 063)

Statement Closed after initial enquiries Housing benefit and council tax benefit 14-Oct-2025

Summary: We will not investigate this complaint about a housing benefit overpayment and the Council’s advice regarding claiming council tax support. This is because there is insufficient injustice regarding the overpayment. The council tax support complaint is late and there are no good reasons for this.

Cumberland Council (24 019 271)

Statement Upheld Council tax 13-Oct-2025

Summary: The Council commissioned enforcement agent was at fault for not providing evidence that it had authority to enter Mr X’s premises. However, the Council had already provided Mr X with evidence it had a liability order, so this did not cause an injustice. The enforcement agent was also at fault for failing to consider whether to respond to Mr X’s concerns through the complaints’ procedures. The Council has agreed to apologise to Mr X for this and issue a reminder to the enforcement agent.

City of York Council (25 003 727)

Statement Closed after initial enquiries Council tax 13-Oct-2025

Summary: We will not investigate Mr X’s complaint about the Council’s management of his council tax account and discrimination he is unhappy about. This is because any injustice experienced is insufficient to warrant an investigation.

North Somerset Council (25 005 572)

Statement Closed after initial enquiries Council tax 13-Oct-2025

Summary: We will not investigate this complaint about the Council’s management of Mr X’s council tax account. This is because an investigation would be unlikely to result in a different outcome.

Leeds City Council (25 006 045)

Statement Closed after initial enquiries Other 13-Oct-2025

Summary: We will not investigate this complaint about the Council employing enforcement agents to recover a council tax debt and the charges made by the agents for breaching a payment agreement. There is no worthwhile outcome achievable by our investigation because the complainant has not provided sufficient information to the Council for it to respond to his complaint.

Nuneaton & Bedworth Borough Council (25 007 048)

Statement Closed after initial enquiries Council tax 13-Oct-2025

Summary: We will not investigate Mr X’s complaint about how the Council processed a council tax refund and responded to his requests for assistance. This is because there is not enough evidence of fault to justify our involvement.

London Borough of Redbridge (25 008 016)

Statement Closed after initial enquiries Council tax support 13-Oct-2025

Summary: We will not investigate Mrs X’s complaint about how the Council handled her application for a discretionary discount on her council tax. This is because Mrs X has appealed to the Valuation Tribunal and her complaint is therefore out of our jurisdiction.

London Borough of Brent (25 013 628)

Statement Closed after initial enquiries Council tax 13-Oct-2025

Summary: We will not investigate this complaint about Council tax liability because there is a right of appeal to a Valuation Tribunal.