Birmingham City Council (23 010 214)

Statement Closed after initial enquiries Council tax support 23-Oct-2023

Summary: We will not investigate this complaint about the Council’s decision to recoup a Council Tax repayment from Mrs X. This is because she has right of appeal to the valuation office agency.

South Gloucestershire Council (23 008 581)

Statement Closed after initial enquiries Council tax support 05-Oct-2023

Summary: We will not investigate Ms X’s complaint about Council tax reduction. This is because she used her right of appeal to the Valuation Tribunal. In addition, the Council has since awarded Ms X council tax reduction and backdated it to the date it was stopped. There is nothing more we could achieve.

Calderdale Metropolitan Borough Council (23 003 367)

Statement Upheld Council tax support 26-Sep-2023

Summary: Miss B complained that the Council changed the system she was using for reporting income changes which resulted in the Council not receiving any information for five months and Miss B owing the Council £100. This caused Miss B significant distress and frustration. The Council has offered to put matters right by apologising, waiving the debt and recommending a different way of submitting information in future.

Bournemouth, Christchurch and Poole Council (23 008 237)

Statement Closed after initial enquiries Council tax support 19-Sep-2023

Summary: We cannot investigate this complaint about a council tax support backdate decision as this has been dealt with by the Valuation Tribunal and is now no longer within our remit.

Welwyn Hatfield Borough Council (23 008 285)

Statement Closed after initial enquiries Council tax support 18-Sep-2023

Summary: We will not investigate this complaint about council tax support as the injustice caused to the complainant is not sufficient to warrant our further involvement.

London Borough of Southwark (23 003 698)

Statement Closed after initial enquiries Council tax support 12-Sep-2023

Summary: We will not investigate this complaint about Council tax Support as it has been appealed to a tribunal. A complaint about delay in the provision of information has been remedied.

London Borough of Hounslow (23 007 336)

Statement Closed after initial enquiries Council tax support 12-Sep-2023

Summary: We will not investigate this complaint about Council tax support. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The Ombudsman cannot investigate a complaint which affects all or most of the population.

London Borough of Barnet (22 007 706)

Statement Closed after initial enquiries Council tax support 11-Sep-2023

Summary: We cannot investigate this complaint about housing benefit and council tax support. That is because the matter was considered as part of court proceedings. Therefore, we have no jurisdiction to investigate.

Bristol City Council (23 006 477)

Statement Closed after initial enquiries Council tax support 10-Sep-2023

Summary: We will not investigate this complaint about Council tax reduction as there is a right of appeal to a Valuation Tribunal.

Rutland County Council (23 007 997)

Statement Closed after initial enquiries Council tax support 23-Aug-2023

Summary: We will not investigate Ms B’s complaint about the Council’s refusal of her council tax support claim. This is because it is reasonable for Ms B to put in an appeal to the Valuation Tribunal.