Tonbridge and Malling Borough Council (24 017 545)

Statement Closed after initial enquiries Council tax support 30-Apr-2025

Summary: We will not investigate this complaint about Council charges for council tax, or the amount of council tax reduction the complainant receives. This is because these matters carry a right of appeal to the Valuation Tribunal which the complainant could reasonably exercise. There is insufficient evidence of fault by the Council with respect to its consideration of any additional support it could provide the complainant to address her concerns.

East Riding of Yorkshire Council (25 000 111)

Statement Closed after initial enquiries Council tax support 22-Apr-2025

Summary: We will not investigate this complaint about Council tax support because there was a right of appeal to a Valuation Tribunal.

Malvern Hills District Council (24 021 514)

Statement Closed after initial enquiries Council tax support 07-Apr-2025

Summary: We will not investigate Mr X’s complaint about the Council incorrectly assessing his application for Council Tax Support. This is mainly because Mr X could reasonably have used his right to appeal to the Valuation Tribunal.

London Borough of Camden (24 015 932)

Statement Closed after initial enquiries Council tax support 31-Mar-2025

Summary: We will not investigate Ms X’s complaint the Council. incorrectly stopped her council tax support. It is reasonable for Ms X to ask the Council for a review and then appeal to the Valuation Tribunal if she is unhappy with the Council’s decision.

Brighton & Hove City Council (24 021 621)

Statement Closed after initial enquiries Council tax support 27-Mar-2025

Summary: We will not investigate Mr X’s complaint about the Council refusing his application for council tax reduction. This is because Mr X could reasonably have used his right to appeal to the Valuation Tribunal.

London Borough of Hounslow (24 022 655)

Statement Closed after initial enquiries Council tax support 26-Mar-2025

Summary: We will not investigate this complaint about when the complainant became eligible to receive council tax support. This is because this decision carries a right of appeal to a statutory tribunal which it would be reasonable for the complainant to exercise. We have no jurisdiction to investigate in these circumstances.

North Somerset Council (24 011 798)

Statement Closed after initial enquiries Council tax support 18-Mar-2025

Summary: We will not investigate this complaint about Council tax support because there is a right of appeal to a Valuation Tribunal.

London Borough of Hackney (23 020 018)

Statement Closed after initial enquiries Council tax support 11-Feb-2025

Summary: We cannot investigate Ms X’s complaint about Council tax liability as a Court made a Liability Order. We will not investigate her complaint about a refusal to grant Council Tax Reduction as it is reasonable to expect her to appeal to the Valuation Tribunal.

Maidstone Borough Council (24 004 565)

Statement Not upheld Council tax support 11-Feb-2025

Summary: Mr X complained about how the Council handled his request for council tax support. We find no fault in the Council’s actions.

London Borough of Croydon (24 018 631)

Statement Closed after initial enquiries Council tax support 29-Jan-2025

Summary: We will not investigate Miss B’s complaint about the Council’s decision on her council tax support claim. This is because it is reasonable for Miss B to put in an appeal to the Valuation Tribunal.