London Borough of Camden (24 015 932)

Statement Closed after initial enquiries Council tax support 31-Mar-2025

Summary: We will not investigate Ms X’s complaint the Council. incorrectly stopped her council tax support. It is reasonable for Ms X to ask the Council for a review and then appeal to the Valuation Tribunal if she is unhappy with the Council’s decision.

Brighton & Hove City Council (24 021 621)

Statement Closed after initial enquiries Council tax support 27-Mar-2025

Summary: We will not investigate Mr X’s complaint about the Council refusing his application for council tax reduction. This is because Mr X could reasonably have used his right to appeal to the Valuation Tribunal.

London Borough of Hounslow (24 022 655)

Statement Closed after initial enquiries Council tax support 26-Mar-2025

Summary: We will not investigate this complaint about when the complainant became eligible to receive council tax support. This is because this decision carries a right of appeal to a statutory tribunal which it would be reasonable for the complainant to exercise. We have no jurisdiction to investigate in these circumstances.

North Somerset Council (24 011 798)

Statement Closed after initial enquiries Council tax support 18-Mar-2025

Summary: We will not investigate this complaint about Council tax support because there is a right of appeal to a Valuation Tribunal.

London Borough of Hackney (23 020 018)

Statement Closed after initial enquiries Council tax support 11-Feb-2025

Summary: We cannot investigate Ms X’s complaint about Council tax liability as a Court made a Liability Order. We will not investigate her complaint about a refusal to grant Council Tax Reduction as it is reasonable to expect her to appeal to the Valuation Tribunal.

Maidstone Borough Council (24 004 565)

Statement Not upheld Council tax support 11-Feb-2025

Summary: Mr X complained about how the Council handled his request for council tax support. We find no fault in the Council’s actions.

London Borough of Croydon (24 018 631)

Statement Closed after initial enquiries Council tax support 29-Jan-2025

Summary: We will not investigate Miss B’s complaint about the Council’s decision on her council tax support claim. This is because it is reasonable for Miss B to put in an appeal to the Valuation Tribunal.

Arun District Council (24 010 546)

Statement Closed after initial enquiries Council tax support 23-Jan-2025

Summary: We will not investigate this complaint about the Council’s decision not to award a council tax reduction because the complainant has used her right of appeal to the Valuation Tribunal. Additionally, part of the complaint is late without good reason to investigate it now. Other issues the complainant raises are not central, and do not warrant an investigation independently of the core matters.

Liverpool City Council (24 015 219)

Statement Closed after initial enquiries Council tax support 09-Jan-2025

Summary: We will not investigate Ms X’s complaint about Council Tax support. It is reasonable to expect her to appeal to the Valuation Tribunal. Previous years form a late complaint and there is no reason why the late complaint rule should not apply.

Redcar & Cleveland Council (24 014 517)

Statement Closed after initial enquiries Council tax support 07-Jan-2025

Summary: We will not investigate this complaint about Council tax because there is a right of appeal and the matter has been remedied.