Medway Council (25 004 036)

Statement Upheld Council tax support 16-Sep-2025

Summary: We will not investigate this complaint about how the Council considered Mrs X’s reported change in circumstances in relation to her council tax support and housing benefit. The Council has agreed to issue formal decisions, enabling Mrs X to use her appeal rights if necessary. This is sufficient to remedy the injustice we would likely find had been caused by its actions if we investigated.

North Northamptonshire Council (25 005 980)

Statement Upheld Council tax support 11-Sep-2025

Summary: We will not investigate this complaint about council tax support. This is because the Council has agreed to remedy the injustice to Mr X by considering his review request and providing his appeal rights.

Plymouth City Council (25 006 391)

Statement Upheld Council tax support 11-Sep-2025

Summary: We will not investigate this complaint about Mrs X’s council tax support and housing benefit claims. This is because the Council has provided a satisfactory remedy and there is not enough remaining injustice to require an investigation.

Birmingham City Council (25 005 060)

Statement Closed after initial enquiries Council tax support 01-Sep-2025

Summary: We will not investigate this complaint about council tax support. This is because Ms X could have appealed to a Tribunal and there is insufficient injustice to justify an investigation.

East Riding of Yorkshire Council (25 007 079)

Statement Closed after initial enquiries Council tax support 12-Aug-2025

Summary: We will not investigate this complaint about the way the Council calculated the complainant’s council tax support and council tax. This is because the complainant could have appealed to the Valuation Tribunal and used her internal review rights.

London Borough of Waltham Forest (25 008 035)

Statement Closed after initial enquiries Council tax support 12-Aug-2025

Summary: We cannot investigate Ms X’s complaint about council tax support. This is because the law does not allow us to investigate matters that have been appealed to a tribunal.

Stoke-on-Trent City Council (25 002 203)

Statement Closed after initial enquiries Council tax support 07-Aug-2025

Summary: We will not investigate this complaint about how the Council handled Mr X’s council tax account. The court considered council tax liability, council tax support decisions carry appeal rights and it is reasonable to expect him to use them, and there is not enough evidence of fault to justify us investigating the council tax hardship fund decision.

Horsham District Council (25 005 886)

Statement Closed after initial enquiries Council tax support 27-Jul-2025

Summary: We will not investigate this complaint about Council tax support because the matter was appealed to a Valuation Tribunal and is out of time.

Eastleigh Borough Council (25 000 615)

Statement Upheld Council tax support 14-Jul-2025

Summary: We will not investigate Mrs X’s complaint about the Council’s handling of her housing benefit and council tax reduction. This is because, at our invitation, the Council agreed to make a symbolic payment to Mrs X. We consider this to be a suitable remedy.

Pendle Borough Council (25 002 126)

Statement Closed after initial enquiries Council tax support 26-Jun-2025

Summary: We will not investigate this complaint about Miss X’s complaint about council tax reduction. This is because the complaint is late, and there is no good reason for the delay in coming to us.