East Riding of Yorkshire Council (25 007 079)

Statement Closed after initial enquiries Council tax support 12-Aug-2025

Summary: We will not investigate this complaint about the way the Council calculated the complainant’s council tax support and council tax. This is because the complainant could have appealed to the Valuation Tribunal and used her internal review rights.

London Borough of Waltham Forest (25 008 035)

Statement Closed after initial enquiries Council tax support 12-Aug-2025

Summary: We cannot investigate Ms X’s complaint about council tax support. This is because the law does not allow us to investigate matters that have been appealed to a tribunal.

Stoke-on-Trent City Council (25 002 203)

Statement Closed after initial enquiries Council tax support 07-Aug-2025

Summary: We will not investigate this complaint about how the Council handled Mr X’s council tax account. The court considered council tax liability, council tax support decisions carry appeal rights and it is reasonable to expect him to use them, and there is not enough evidence of fault to justify us investigating the council tax hardship fund decision.

Horsham District Council (25 005 886)

Statement Closed after initial enquiries Council tax support 27-Jul-2025

Summary: We will not investigate this complaint about Council tax support because the matter was appealed to a Valuation Tribunal and is out of time.

Eastleigh Borough Council (25 000 615)

Statement Upheld Council tax support 14-Jul-2025

Summary: We will not investigate Mrs X’s complaint about the Council’s handling of her housing benefit and council tax reduction. This is because, at our invitation, the Council agreed to make a symbolic payment to Mrs X. We consider this to be a suitable remedy.

Pendle Borough Council (25 002 126)

Statement Closed after initial enquiries Council tax support 26-Jun-2025

Summary: We will not investigate this complaint about Miss X’s complaint about council tax reduction. This is because the complaint is late, and there is no good reason for the delay in coming to us.

Norwich City Council (25 001 962)

Statement Closed after initial enquiries Council tax support 24-Jun-2025

Summary: We will not investigate Mr X’s complaint about the Council’s decision not to backdate his council tax reduction to February 2024. We will also not investigate Mr X’s complaint about the Council issuing a court summons when he had not received the council tax bills. There is not enough evidence of fault by the Council for us to investigate these matters.

Stockton-on-Tees Borough Council (25 005 134)

Statement Closed after initial enquiries Council tax support 16-Jun-2025

Summary: We will not investigate Mr B’s complaint about the Council charging him full council tax. This is because it is reasonable for Mr B to challenge the Council’s decision by putting in an appeal to the Valuation Tribunal.

Birmingham City Council (24 003 718)

Statement Closed after initial enquiries Council tax support 15-Jun-2025

Summary: We will not investigate this complaint about the Council’s council tax reduction decisions in 2021. This is because the complaint is late, and Mr B could have appealed to the Valuation Tribunal.

Bury Metropolitan Borough Council (25 003 586)

Statement Closed after initial enquiries Council tax support 15-Jun-2025

Summary: We will not investigate this complaint about Council tax liability and Council tax support because there is a right of appeal to a Valuation Tribunal.