London Borough of Bromley (23 020 639)

Statement Closed after initial enquiries Council tax support 15-May-2024

Summary: We will not investigate Ms X’s complaint about the Council’s decision that she is not entitled to receive council tax support to cover her full council tax liability. This is because Ms X has appeal rights to the Valuation Tribunal against the decision which places the complaint outside our jurisdiction.

London Borough of Barking & Dagenham (23 021 260)

Statement Closed after initial enquiries Council tax support 15-May-2024

Summary: We will not investigate Mr X’s complaint about the Council’s decision that he is not eligible to receive council tax support. This is because Mr X has appeal rights to the Valuation Tribunal against the decision which places the complaint outside our jurisdiction.

London Borough of Lambeth (23 007 765)

Statement Upheld Council tax support 15-May-2024

Summary: The Council was at fault for delay dealing with Ms X’s application for council tax support. The Council was also at fault for failing to write to Ms X in large print despite two previous complaints to the Ombudsman. The Council has agreed to apologise, make a payment to Ms X, and act to improve its services.

Brighton & Hove City Council (23 020 042)

Statement Closed after initial enquiries Council tax support 06-May-2024

Summary: We will not investigate this complaint about an application for discretionary housing and council tax support. This is because there is insufficient evidence of fault by the Council and insufficient evidence of injustice.

London Borough of Waltham Forest (23 019 963)

Statement Closed after initial enquiries Council tax support 29-Apr-2024

Summary: We will not investigate this complaint about Council tax support and enforcement because the matter was appealed to a Valuation Tribunal and there is no evidence of fault by the Council and is also out of time.

Somerset Council (23 020 372)

Statement Closed after initial enquiries Council tax support 28-Apr-2024

Summary: We will not investigate this complaint about the Council’s decision to end the complainant’s Council Tax Reduction. This is because the complainant can appeal to the Valuation Tribunal.

South Gloucestershire Council (23 020 025)

Statement Closed after initial enquiries Council tax support 28-Apr-2024

Summary: We will not investigate this complaint about Council tax support as the matter is out of time and was appealed to a Valuation Tribunal.

Manchester City Council (23 019 910)

Statement Closed after initial enquiries Council tax support 21-Apr-2024

Summary: We will not investigate Mr X’s complaint about the Council’s response to his information requests. This is because it is reasonable for Mr X to complain to the Information Commissioner’s Office.

Leeds City Council (23 020 270)

Statement Closed after initial enquiries Council tax support 08-Apr-2024

Summary: We will not investigate this complaint about payment of an Energy Rebate as there is no evidence of fault by the Council.

Birmingham City Council (23 018 033)

Statement Closed after initial enquiries Council tax support 02-Apr-2024

Summary: We will not investigate this complaint council tax support because the Council has offered to revisit the issues.