Recent statements in this category are shown below:
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Bristol City Council (24 021 347)
Statement Upheld Council tax support 14-Jan-2026
Summary: Ms X complained the Council delayed considering her application for council tax reduction. She also complained about the Council’s complaint handling. Mrs X said this distressed her and she may be paying more for her council tax. Based on current evidence we are minded to find there was fault in the way the Council did not communicate the decision, and its complaint handling was poor. This frustrated Ms X, and she was put to time and trouble to complain. The Council agreed to apologise, make a financial payment and issue guidance to its staff.
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Statement Closed after initial enquiries Council tax support 14-Jan-2026
Summary: We will not investigate this complaint about the Council’s management of Mr X’s council tax account. This is because an investigation would be unlikely to find fault with the Council’s actions.
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Statement Closed after initial enquiries Council tax support 13-Jan-2026
Summary: We will not investigate this complaint about the Council’s decisions on the payment of council tax support, single person discount and the liability for council tax payments. It was reasonable for Ms X to appeal to the Valuation Tribunal to challenge these decisions.
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London Borough of Croydon (25 011 066)
Statement Closed after initial enquiries Council tax support 07-Jan-2026
Summary: We will not investigate Ms X’s complaint about how the Council considered her applications for council tax support. This is because it is reasonable to expect Ms X to use her right of appeal to the Valuation Tribunal.
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London Borough of Lambeth (25 021 078)
Statement Closed after initial enquiries Council tax support 18-Dec-2025
Summary: We will not investigate Ms X’s complaint the Council failed to communicate with her about her application for council tax reduction. It is not a good use of public resources to investigate where the substantive matter is outside our jurisdiction.
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London Borough of Barnet (25 010 861)
Statement Closed after initial enquiries Council tax support 17-Dec-2025
Summary: We will not investigate this complaint about a council tax support overpayment. This is because it is reasonable to expect Ms X to appeal.
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East Riding of Yorkshire Council (25 011 165)
Statement Closed after initial enquiries Council tax support 15-Dec-2025
Summary: We will not investigate this complaint about Mr X’s council tax. This is because the injustice from no online access is not significant enough to justify our involvement. We will not investigate other parts of Mr X’s complaint because he can appeal, and there is not enough evidence of fault.
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Rutland County Council (25 017 117)
Statement Closed after initial enquiries Council tax support 10-Dec-2025
Summary: We will not investigate this complaint about Council tax support because an appeal has been made to the Valuation Tribunal.
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Dartford Borough Council (25 016 955)
Statement Closed after initial enquiries Council tax support 03-Dec-2025
Summary: We will not investigate this complaint about a Council tax overpayment because there is a right of appeal to a Valuation Tribunal.
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Leicester City Council (25 012 565)
Statement Closed after initial enquiries Council tax support 28-Nov-2025
Summary: We will not investigate Mr X’s complaint. This is because it is outside our jurisdiction. The law says we cannot consider a complaint about the content of a council’s Council Tax Support scheme.