COVID-19


Recent statements in this category are shown below:

  • Somerset West and Taunton Council (20 007 466)

    Statement Upheld COVID-19 12-Jan-2021

    Summary: Mrs X complains about how the Council dealt with her council tax cheques during the COVID-19 restrictions. There was poor communication by the Council, which caused Mrs X avoidable confusion and contributed to her accruing council tax arrears. At our recommendation, the Council has agreed to pay Mrs X £150 and to discuss a repayment arrangement with her. Therefore we shall not take further action on this complaint.

  • Northumberland County Council (20 002 086)

    Statement Not upheld COVID-19 18-Dec-2020

    Summary: Mrs X complains the Council refused her a business grant and rates relief, causing her business increased financial loss. We find no fault in the Council's decision making process.

  • St Helens Metropolitan Borough Council (20 002 307)

    Statement Not upheld COVID-19 15-Dec-2020

    Summary: Mr X complains the Council refused him a small business grant causing financial loss. We find no fault in the Council's decision making process.

  • Doncaster Metropolitan Borough Council (20 001 090)

    Statement Not upheld COVID-19 15-Dec-2020

    Summary: Ms X complains about the Council's refusal to give her a small business grant, causing increased financial loss and distress. We find no fault in the Council's decision making process.

  • Sefton Metropolitan Borough Council (20 003 217)

    Statement Not upheld COVID-19 07-Dec-2020

    Summary: Miss X complains about the Council's decision making on a discretionary grant for her business, resulting in financial loss. We find no fault in the Council's decision making process.

  • Cheshire East Council (20 003 215)

    Statement Not upheld COVID-19 07-Dec-2020

    Summary: Mrs X complains about the Council's handling and decision on her request for a business grant, causing financial loss, uncertainty and distress. We find no fault causing injustice either in the Council's process or in its decision making.

  • London Borough of Merton (20 000 686)

    Statement Not upheld COVID-19 05-Nov-2020

    Summary: Mr and Mrs X complain about the Council's refusal to provide a business rates' discount and business grant, placing their business at risk of closure. The Ombudsman finds no fault in the Council's decision making process.

  • Doncaster Metropolitan Borough Council (20 001 729)

    Statement Not upheld COVID-19 04-Nov-2020

    Summary: Mr X complains about the Council's refusal to give him a business grant, causing him financial difficulties. The Ombudsman finds no fault in the Council's decision making process.

  • Eden District Council (20 000 647)

    Statement Not upheld COVID-19 03-Nov-2020

    Summary: Mr B complains the Council has not supported his business with any grant funding following the outbreak of the COVID-19 pandemic. We do not uphold the complaint, finding the Council could reasonably decide Mr B's business did not qualify for support.

  • City of London (20 000 916)

    Statement Not upheld COVID-19 28-Aug-2020

    Summary: Mr B complained to us that the Council did not provide his business with a small business grant as part of help provided to businesses to cope with the impact of Covid19. The Council subsequently paid a grant to Mr B's business. Consequently, he has withdrawn his complaint and we have discontinued investigation in accord with his wishes.

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