Recent statements in this category are shown below:
Statement Upheld Other 07-Jan-2020
Summary: Mr X complained about the actions of enforcement agents working on behalf of the Council. We have found fault. The Council has agreed a satisfactory remedy.
Statement Not upheld Other 12-Dec-2019
Summary: There is no evidence that of fault in how enforcement agents, working on behalf of the Council, made the decision to enter Mr C's property to attempt to recover a debt owed by a family member.
Statement Not upheld Other 03-Dec-2019
Summary: The Council and its agents were not at fault when Mr X did not receive an enforcement notice. The agents followed the Regulations in posting the notice to Mr X.
Statement Upheld Other 27-Nov-2019
Summary: There was some fault by the Council. On one occasion, it failed to apply a discount that would have reduced Mr F's Council Tax liability. However, there was no fault in how the Council tried to recover unpaid tax or how bailiffs working on its behalf, acted. The Council has already apologised and adjusted the account and does not need to take further action.
Statement Upheld Other 25-Nov-2019
Summary: Miss X complained the Council delayed recovering business rates incurred in 2005-06. The Council agreed to waive the debt. Therefore, I discontinued my investigation.
Statement Not upheld Other 21-Nov-2019
Summary: Mr B complained the Council failed to tell him about a small business rate relief review, failed to send him reminders before escalating the case to enforcement agents and unreasonably refused to remove the enforcement agent charge when he remains entitled to small business rates relief. There is no fault in how the Council handled the case.
Statement Upheld Other 11-Nov-2019
Summary: Mr C complains about the way the Council billed and sought to recover business rates including a delay in the refund process which he says caused him unnecessary time, trouble and distress. The Ombudsman has found fault by the Council but considers the agreed actions of £300 and some service improvements are enough to provide a suitably remedy.
Statement Not upheld Other 25-Oct-2019
Summary: Mr K, a letting agent, complains the Council unfairly pursued recovery of council tax from his tenants when it should have applied a student exemption. The Ombudsman finds there is no evidence of fault by the Council or its agent.
Statement Upheld Other 16-Oct-2019
Summary: Mr X complains the Council was at fault for making his business liable to business rates for a property he had no connection with. The Council failed to follow proper procedures which led to Mr X receiving sudden and inappropriate contact from bailiffs about a debt he did not owe. The Council should make a payment to Mr X to recognise the time and trouble he spent pursuing the complaint and the distress caused by bailiff contact.
Statement Upheld Other 15-Oct-2019
Summary: Mrs X complains about the way the Council recovered an outstanding debt using its bailiff. The Ombudsman finds fault with how the bailiff charged the sale fee. The Ombudsman recommends the Council refund Mrs X for the sale and disposal fee and acts to prevent recurrence.