Gravesham Borough Council (24 001 622)

Statement Closed after initial enquiries Other 10-Jun-2024

Summary: We will not investigate this complaint about business rate relief as the complainant has withdrawn it as he says the matter has been resolved.

London Borough of Camden (24 000 969)

Statement Closed after initial enquiries Other 05-Jun-2024

Summary: We will not investigate this complaint about whether Mr X’s business property should have had business rates relief for three months. It is more appropriate for the courts to decide this.

Dorset Council (23 014 639)

Statement Closed after initial enquiries Other 29-May-2024

Summary: We will not investigate Mr X’s complaint about liability for business rates which the Council has billed him for. There is insufficient evidence of fault which would warrant an investigation.

London Borough of Haringey (24 000 287)

Statement Closed after initial enquiries Other 22-May-2024

Summary: We cannot investigate Mr X’s complaint about the Council’s applications to the court for liability and charging orders against him for non-payment of business rates. We also cannot determine if Mr X was or is eligible for small business rates relief or, therefore, say he is not liable for the business rates owed. We cannot therefore achieve any worthwhile outcome for Mr X.

London Borough of Enfield (23 015 598)

Statement Upheld Other 20-May-2024

Summary: Mr X complains about the Council’s refusal to award him an energy rebate causing him distress and financial hardship. We fault in the way the Council considered Mr X’s entitlement to the energy rebate payment and gave him incorrect information about the scheme. The Council has offered a suitable remedy in this case. So we have completed our investigation.

Reigate & Banstead Borough Council (24 000 166)

Statement Closed after initial enquiries Other 15-May-2024

Summary: We will not investigate this complaint about the way the Council responded to a complaint. This is because there is insufficient evidence of fault by the Council and we cannot obtain the outcome the complainant would like.

Cumberland Council (23 011 978)

Statement Not upheld Other 07-May-2024

Summary: Mr B complained that the Council had failed to award COVID-19 relief to the business rates payable on his business property following a change to the way in which the property was listed. We have not found fault with the Council’s actions.

Horsham District Council (23 019 510)

Statement Closed after initial enquiries Other 24-Apr-2024

Summary: We will not investigate this complaint about the Council’s calculation of business rates. We cannot investigate matters that have been considered in court.

Birmingham City Council (23 018 070)

Statement Closed after initial enquiries Other 26-Mar-2024

Summary: We will not investigate this complaint about business rates as the dispute on the account is now resolved.

London Borough of Croydon (23 016 635)

Statement Closed after initial enquiries Other 20-Mar-2024

Summary: We will not investigate this complaint about business rates because the complainant has not suffered significant injustice.