Other


Recent statements in this category are shown below:

  • Eastbourne Borough Council (18 014 711)

    Statement Upheld Other 14-May-2019

    Summary: Mr Y complains that an administrative error by the Council meant that his Council Tax case was wrongly passed to enforcement agents, who made two unnecessary visits to his previous address. Mr Y says this caused embarrassment and distress. The Ombudsman upholds the complaint. The Council will offset £150 against Mr Y's debt for the avoidable distress that its actions caused.

  • Rochdale Metropolitan Borough Council (18 015 059)

    Statement Not upheld Other 10-May-2019

    Summary: I have stopped investigating Mrs X's complaint that the Council gave her incorrect benefits advice which meant she could not claim child tax credit. This is because the Council's advice has not caused Mrs X an injustice and she can ask for reconsideration of her child tax credit claim.

  • Nuneaton & Bedworth Borough Council (18 019 699)

    Statement Upheld Other 08-May-2019

    Summary: The Ombudsman will not investigate this complaint that the Council failed to adequately respond to the complainant's enquiries about his liability for business rates. This is because there is insufficient evidence of fault in the advice provided by the Council, and the Council has taken satisfactory action to address the delay in responding to the associated complaint.

  • London Borough of Lambeth (18 011 833)

    Statement Not upheld Other 01-May-2019

    Summary: There was no significant fault in how the Council handled payments to a Business Improvement District levy account. For this reason, the Ombudsman has completed his investigation.

  • London Borough of Wandsworth (18 009 838)

    Statement Upheld Other 15-Apr-2019

    Summary: Miss B says the Council delayed processing her discretionary housing payment applications and failed to award an amount to cover her full rent. There is no fault in how the Council calculated how much to provide as a discretionary housing payment. The Council delayed processing some of Miss B's applications which led to her going to time and trouble to pursue her complaint and caused her stress due to rent arrears. An apology and payment to Miss B is satisfactory remedy for the injustice caused.

  • Plymouth City Council (18 013 928)

    Statement Upheld Other 11-Apr-2019

    Summary: The complainant says the Council has refused to investigate her complaint about its enforcement agent's refusal to reach an instalment arrangement. The Ombudsman finds the Council at fault. The enforcement agents the Council uses act on its behalf and the Council should investigate complaints made about them. The Council has agreed to apologise, investigate her complaint and review its procedures.

  • Plymouth City Council (18 013 949)

    Statement Upheld Other 11-Apr-2019

    Summary: The complainant says the Council has refused to investigate her complaint about its enforcement agents' actions. The Council is at fault. The enforcement agents the Council uses act on its behalf and the Council should investigate complaints made against them. The Council should apologise, investigate her complaint and review its procedures.

  • Durham County Council (18 010 715)

    Statement Not upheld Other 09-Apr-2019

    Summary: Mr X complained about the actions of the enforcement agents, acting on behalf of the Council, in relation to a council tax debt. The enforcement agents responded to the issues Mr X raised and there is no fault in the way the enforcement agents or the Council responded to Mr X's complaints.

  • Redcar & Cleveland Council (18 009 107)

    Statement Not upheld Other 26-Mar-2019

    Summary: Mr K complains the Council failed to assist him when he could not maintain his two properties. The Ombudsman does not consider there is fault by the Council in its recovery of council tax and business rates from Mr K.

  • Brighton & Hove City Council (18 012 329)

    Statement Not upheld Other 27-Feb-2019

    Summary: The complaint is about the actions of an enforcement agent who visited the home of the complainant's partner to enforce a council tax debt. Mr X complains the Council enforced a debt that had nothing to do with him or his partner. And the agent should have withdrawn, as only his partner's daughter was in the home. The Ombudsman's view is there is no evidence of fault.