Recent statements in this category are shown below:
Statement Not upheld Other 27-Feb-2019
Summary: The complaint is about the actions of an enforcement agent who visited the home of the complainant's partner to enforce a council tax debt. Mr X complains the Council enforced a debt that had nothing to do with him or his partner. And the agent should have withdrawn, as only his partner's daughter was in the home. The Ombudsman's view is there is no evidence of fault.
Statement Not upheld Other 08-Feb-2019
Summary: Mr B complains the Council erred in its billing and recovery of non-domestic rates for business premises he leased. The Ombudsman finds no fault by the Council, or by enforcement agents acting on its behalf in this matter.
Statement Upheld Other 29-Jan-2019
Summary: The Council was at fault for failing to give any refusal reasons when it issued its decision on Mr B's application for discretionary business rate relief. It was also at fault for failing to answer his emails between April and December 2018. It has apologised to Mr B and has agreed to write to him with more detailed reasons for its refusal.
Statement Upheld Other 25-Jan-2019
Summary: Mr B complained the Council wrongly instructed enforcement agents to take recovery action against him for unpaid business rates relating to a property owned by a charity of which he was a trustee. There was fault by the Council in providing Mr B's home address to the enforcement agents for recovery action. The Council will, within one month of this decision, apologise and pay Mr B £500 for the distress caused to him and his family by the visit by the enforcement agent.
Statement Not upheld Other 21-Jan-2019
Summary: Mr X complained the Council's Welfare Rights Service failed to support him in his benefit appeals. Mr X states the lack of support lost his appeals and resulted in him receiving lower benefits. The Council is not at fault.
Statement Not upheld Other 16-Jan-2019
Summary: The complaint is about an enforcement agent's visit to collect a Council Tax debt. And about the fees charged. The Ombudsman does not uphold this complaint.
Statement Upheld Other 14-Jan-2019
Summary: Mr C complains about the way the Council dealt with him in relation to his business rates. The Ombudsman has found fault in the way the Council changed a repayment arrangement. The Ombudsman is satisfied the agreed action of a review of the decision taking into account income and affordability is enough to remedy Mr C's injustice.
Statement Not upheld Other 11-Dec-2018
Summary: Mr B complained a Council enforcement agent entered his business premises under false pretences, tried to levy on goods not belonging to the debtor and harassed staff. Without any recording of the visit a safe conclusion cannot be reached about what happened on the day. The Council was not at fault for trying to remove goods.
Statement Not upheld Other 07-Dec-2018
Summary: Ms X complains the Council has failed to provide appropriate advice and assistance in relation to her housing options. There is no evidence of fault in the way the Council considered Ms X's application to join the housing register, or her DHP applications.
Statement Upheld Other 06-Dec-2018
Summary: Mrs X complains the Council wrongly pursued her son, Mr Y, for a debt he did not owe. She says the enforcement agent who visited her home was intimidating and aggressive in his manner. The Council was at fault for not informing its enforcement agency when Mr Y's debt liability reduced. Mr Y was subsequently pursued for money he did not owe. The Council has admitted it made mistakes, apologised and made changes to its procedures. It has also offered an appropriate level of financial compensation to Mrs X and Mr Y to remedy the injustice caused.