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Local welfare payments

Recent statements in this category are shown below:

  • Sandwell Metropolitan Borough Council (19 020 410)

    Statement Not upheld Local welfare payments 23-Apr-2021

    Summary: Mr X complained the Council gave him poor debt advice. He says this caused him an injustice because he accrued debt of over £9,000. I do not have enough evidence to continue my investigation of this complaint.

  • East Suffolk Council (19 020 957)

    Statement Upheld Local welfare payments 17-Feb-2021

    Summary: Ms T complained that there was fault in the way the Council dealt with her application for a discretionary housing payment. We found the Council was at fault in failing to consider Ms T's request for financial assistance with fitting carpets in her new property. To remedy the injustice caused, the Council re-considered this request and agreed to reimburse Ms T for the cost of the carpets and pay her £250 in recognition of credit card charges she incurred by having to borrow money to pay for the carpets.

  • Trafford Council (19 015 316)

    Statement Upheld Local welfare payments 21-Dec-2020

    Summary: Ms Y complains about the way the Council handled her applications for a Discretionary Housing Payment. The Ombudsman has found fault by the Council causing injustice. It has agreed to remedy this by apologising to Ms Y, paying her £150 to reflect the distress caused and carrying out a service improvement.

  • Bolton Metropolitan Borough Council (19 009 386)

    Statement Not upheld Local welfare payments 09-Dec-2020

    Summary: Mrs X and Miss Y complained about the Council's failure to provide discretionary welfare support, reduce their Council Tax bill and make reasonable adjustments. The Ombudsman has found no fault with how the Council has dealt with these matters.

  • Maidstone Borough Council (19 017 863)

    Statement Upheld Local welfare payments 20-Oct-2020

    Summary: Miss X says the Council took too long to determine her Discretionary Housing Payment request, asked for information that was excessive and then paid the award to someone other than her landlord. The Ombudsman has found the Council is responsible for some delay and that it also failed to reply to her communications about this matter. In recognition he recommended the Council apologises to Miss X and reminds staff about the importance of replying to communications from claimants. The Council agreed.

  • Cornwall Council (20 000 208)

    Statement Not upheld Local welfare payments 07-Oct-2020

    Summary: the Council was not at fault when it refused to make a discretionary payment from its crisis and care award scheme to help Miss X with the costs of moving home.

  • Wealden District Council (19 008 606)

    Statement Not upheld Local welfare payments 04-Aug-2020

    Summary: Mr X complains the Council unfairly refused his application for a Discretionary Hardship Payment (DHP) and Exceptional Hardship Payment (EHP). He says this meant he had less money every month after he had paid his bills. Mr X appealed the EHP refusal to a Valuation Tribunal so this part of the complaint is outside the Ombudsman's jurisdiction. There was no fault in the Council's consideration of the DHP application.

  • Warrington Council (19 015 189)

    Statement Not upheld Local welfare payments 23-Jun-2020

    Summary: Ms B complained that the Council did not pay her sufficient Discretionary Housing Payment to cover her housing costs. We find no fault in the Council's actions because it had paid the maximum it could.

  • Dover District Council (19 005 966)

    Statement Not upheld Local welfare payments 25-Nov-2019

    Summary: Ms B complains that the Council refused her application for a discretionary housing payment. The Ombudsman finds no fault in the way the Council considered Ms B's application. In these circumstances, there are no grounds to criticise the Council's decision not to make a payment.

  • Wigan Metropolitan Borough Council (18 019 962)

    Statement Not upheld Local welfare payments 06-Sep-2019

    Summary: Miss X complains about the Council's decision to refuse her application for a Discretionary Housing Payment in February 2019 and the time it took to make it. The Ombudsman found no evidence of fault in the Council's approach. We therefore cannot interfere with the Council's decision.