Local welfare payments

Recent statements in this category are shown below:

  • Warrington Council (19 015 189)

    Statement Not upheld Local welfare payments 23-Jun-2020

    Summary: Ms B complained that the Council did not pay her sufficient Discretionary Housing Payment to cover her housing costs. We find no fault in the Council's actions because it had paid the maximum it could.

  • Dover District Council (19 005 966)

    Statement Not upheld Local welfare payments 25-Nov-2019

    Summary: Ms B complains that the Council refused her application for a discretionary housing payment. The Ombudsman finds no fault in the way the Council considered Ms B's application. In these circumstances, there are no grounds to criticise the Council's decision not to make a payment.

  • Wigan Metropolitan Borough Council (18 019 962)

    Statement Not upheld Local welfare payments 06-Sep-2019

    Summary: Miss X complains about the Council's decision to refuse her application for a Discretionary Housing Payment in February 2019 and the time it took to make it. The Ombudsman found no evidence of fault in the Council's approach. We therefore cannot interfere with the Council's decision.

  • Birmingham City Council (18 018 692)

    Statement Upheld Local welfare payments 01-Aug-2019

    Summary: Miss X complained about how the Council dealt with her application for discretionary housing payment. She says delays and mistakes caused her distress and to miss out on help. The Council made its decision not to award the payment correctly. However its delay in reviewing the decision and inadequate, inconsistent explanation of that decision caused Miss X avoidable distress. It has agreed to our recommendations to apologise, make a token payment to acknowledge distress and ensure it gives clear advice to those requesting reviews in future.

  • London Borough of Southwark (18 014 506)

    Statement Upheld Local welfare payments 12-Jul-2019

    Summary: Mr X complains that the Council failed to deliver an emergency food delivery meaning he was left without food. Mr X says he had to live on bread and water, which meant he could not properly take his medication, and this made him ill. He also complains that the Council failed to call him back. The Ombudsman upholds Mr X's complaint and finds fault with the Council which caused Mr X injustice. The Council will apologise to Mr X for not calling him back, make a payment to recognise the impact of the faults, and review the way it handles reports about failure to deliver this emergency support service. The Ombudsman is satisfied that the Council has apologised to Mr X for failing to deliver the food.

  • Bournemouth Borough Council (18 017 884)

    Statement Not upheld Local welfare payments 02-Jul-2019

    Summary: There was no fault in the way the Council decided not to award a discretionary housing payment to Mr X.

  • London Borough of Hackney (18 008 232)

    Statement Not upheld Local welfare payments 30-May-2019

    Summary: Mr H complains about the Council's delay in processing discretionary housing benefit applications. And the way it carried out its homeless prevention duties. The Ombudsman does not uphold Mr H's complaint.

  • Walsall Metropolitan Borough Council (18 010 509)

    Statement Not upheld Local welfare payments 15-Mar-2019

    Summary: Mr X complains on behalf of his brother, Mr Y, about the way the Council calculated Mr Y's contribution to the cost of his care. Mr X disagrees with the way the Council has charged Mr Y for unpaid care costs. Mr X says Mr Y has been overcharged for services. Mr X says this situation has cost him time and trouble, inconvenience, and caused him frustration. The Ombudsman does not find fault with the Council's actions.

  • East Riding of Yorkshire Council (17 018 724)

    Statement Upheld Local welfare payments 19-Jul-2018

    Summary: Mrs B complains the Council did not consider her application to the welfare assistance scheme properly and wrongly refused it. There was fault by the Council in not clearly explaining its decision to Mrs B and not saying what information she needed to supply to address its concerns. Within a month of this decision the Council will apologise to Mrs B.

  • Leicester City Council (17 016 300)

    Statement Not upheld Local welfare payments 14-Jun-2018

    Summary: There is no evidence of fault by the Council in its handling of Mr B's application for a Community Support Grant.