Recent statements in this category are shown below:
Statement Not upheld Local welfare payments 06-Sep-2019
Summary: Miss X complains about the Council's decision to refuse her application for a Discretionary Housing Payment in February 2019 and the time it took to make it. The Ombudsman found no evidence of fault in the Council's approach. We therefore cannot interfere with the Council's decision.
Statement Upheld Local welfare payments 01-Aug-2019
Summary: Miss X complained about how the Council dealt with her application for discretionary housing payment. She says delays and mistakes caused her distress and to miss out on help. The Council made its decision not to award the payment correctly. However its delay in reviewing the decision and inadequate, inconsistent explanation of that decision caused Miss X avoidable distress. It has agreed to our recommendations to apologise, make a token payment to acknowledge distress and ensure it gives clear advice to those requesting reviews in future.
Statement Upheld Local welfare payments 12-Jul-2019
Summary: Mr X complains that the Council failed to deliver an emergency food delivery meaning he was left without food. Mr X says he had to live on bread and water, which meant he could not properly take his medication, and this made him ill. He also complains that the Council failed to call him back. The Ombudsman upholds Mr X's complaint and finds fault with the Council which caused Mr X injustice. The Council will apologise to Mr X for not calling him back, make a payment to recognise the impact of the faults, and review the way it handles reports about failure to deliver this emergency support service. The Ombudsman is satisfied that the Council has apologised to Mr X for failing to deliver the food.
Statement Not upheld Local welfare payments 02-Jul-2019
Summary: There was no fault in the way the Council decided not to award a discretionary housing payment to Mr X.
Statement Not upheld Local welfare payments 30-May-2019
Summary: Mr H complains about the Council's delay in processing discretionary housing benefit applications. And the way it carried out its homeless prevention duties. The Ombudsman does not uphold Mr H's complaint.
Statement Not upheld Local welfare payments 15-Mar-2019
Summary: Mr X complains on behalf of his brother, Mr Y, about the way the Council calculated Mr Y's contribution to the cost of his care. Mr X disagrees with the way the Council has charged Mr Y for unpaid care costs. Mr X says Mr Y has been overcharged for services. Mr X says this situation has cost him time and trouble, inconvenience, and caused him frustration. The Ombudsman does not find fault with the Council's actions.
Statement Upheld Local welfare payments 19-Jul-2018
Summary: Mrs B complains the Council did not consider her application to the welfare assistance scheme properly and wrongly refused it. There was fault by the Council in not clearly explaining its decision to Mrs B and not saying what information she needed to supply to address its concerns. Within a month of this decision the Council will apologise to Mrs B.
Statement Not upheld Local welfare payments 14-Jun-2018
Summary: There is no evidence of fault by the Council in its handling of Mr B's application for a Community Support Grant.
Statement Upheld Local welfare payments 30-Apr-2018
Summary: Ms C complains about how the Council treated her when she applied to its Single Discretionary Award Scheme. The Ombudsman has found evidence of fault by the Council but considers the agreed action of providing a utility top up and a review of the Council's procedure is enough to remedy Ms C's injustice.
Statement Upheld Local welfare payments 28-Mar-2018
Summary: The complaint is about the Council not responding to the complainant's contact about her application to its emergency fund. Our decision is the Council should have responded. But this did not cause an injustice, as the Council no longer has an emergency fund.