Sunderland City Council (23 020 542)

Statement Closed after initial enquiries Local welfare payments 03-Jun-2024

Summary: We will not investigate Mr X’s complaint about the Council’s advice for Department Work and Pensions benefits. We cannot investigate their actions.

Southend-on-Sea City Council (24 000 325)

Statement Closed after initial enquiries Local welfare payments 29-May-2024

Summary: We will not investigate Miss X’s complaint about the Council’s decision to refuse to allow her to make another application to the Council’s essential living fund scheme. This is because there is insufficient evidence of fault.

Wiltshire Council (23 008 255)

Statement Upheld Local welfare payments 29-May-2024

Summary: We found fault by the Council on Mr H’s complaint about it failing to provide financial support to help him move to accommodation it found him. It failed to show it had proper processes and guidance in place when dealing with obtaining, assessing, deciding, and paying quotes. The agreed action remedies the injustice caused.

London Borough of Brent (23 016 848)

Statement Closed after initial enquiries Local welfare payments 15-Apr-2024

Summary: We will not investigate this complaint about a discretionary housing payment because there is not evidence of fault by the Council.

Dartford Borough Council (23 018 449)

Statement Closed after initial enquiries Local welfare payments 03-Apr-2024

Summary: We will not investigate this complaint about the Council’s handling of a Discretionary Housing Payment. This is because there is not enough evidence of fault, and it is unlikely an investigation would add to the Council’s response.

London Borough of Bexley (23 016 831)

Statement Closed after initial enquiries Local welfare payments 21-Mar-2024

Summary: We will not investigate this complaint about the Council’s handling of Ms X’s application to the Household Support Fund as there is insufficient evidence of fault by the Council.

Teignbridge District Council (23 016 958)

Statement Closed after initial enquiries Local welfare payments 11-Mar-2024

Summary: We will not investigate this complaint about council tax liability, universal credit and data protection. This is because we are not the appropriate body to consider complaints or disputes about these matters.

Torbay Council (23 014 077)

Statement Upheld Local welfare payments 26-Jan-2024

Summary: We will not investigate Mr X’s complaint about delay in the Council considering his request for support to help cover the cost of moving and to furnish his new property. He also complains the Council failed to provide his reasonable adjustments. This is because an investigation would not lead to any different findings or outcomes.

London Borough of Sutton (23 008 437)

Statement Closed after initial enquiries Local welfare payments 14-Nov-2023

Summary: We will not investigate this complaint about the Council refusing a discretionary housing payment for Miss X. There is insufficient evidence any fault by the Council caused Miss X injustice, and there is no evidence of fault in its most recent assessment.

Salford City Council (23 007 047)

Statement Closed after initial enquiries Local welfare payments 25-Sep-2023

Summary: We will not investigate this complaint about the Council’s refusal to award a discretionary Household Support Fund payment. There is insufficient evidence of fault which would warrant an investigation.