Recent statements in this category are shown below:
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London Borough of Camden (24 016 873)
Statement Closed after initial enquiries Local welfare payments 01-Apr-2025
Summary: We will not investigate Miss X’s complaint about how the Council handled her application for a discretionary housing payment. This is because there is not enough evidence of fault.
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Preston City Council (24 014 948)
Statement Closed after initial enquiries Local welfare payments 14-Mar-2025
Summary: We will not investigate this complaint about an award from the Household Support Fund. This is because there is insufficient evidence of fault by the Council.
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London Borough of Tower Hamlets (24 018 124)
Statement Closed after initial enquiries Local welfare payments 14-Mar-2025
Summary: We will not investigate this complaint about the Council’s decision that the complainant is not eligible for help from the Resident Support Scheme. This is because there is insufficient evidence of fault by the Council.
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Statement Upheld Local welfare payments 13-Mar-2025
Summary: Miss X complained about the support the Council provided to her under its Emergency Support Scheme. There was fault in how the Council fulfilled the award it made to Miss X under its Emergency Support Scheme in late 2023. This caused Miss X some avoidable frustration but did not cause any further injustice. The Council agreed to apologise to Miss X and review the information it provides to applicants about the scheme.
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Royal Borough of Kensington & Chelsea (24 007 908)
Statement Upheld Local welfare payments 28-Jan-2025
Summary: Ms X complained that the Council failed to investigate her concerns that her former partner was receiving funding for their child but was not using it for the child’s benefit. She also says the Council failed to act on her request to remove the child from the funding programme. We found the Council investigated Ms X’s concerns but failed to act promptly on her request to remove the child from the funding programme. The Council has provided a satisfactory remedy for the injustice caused.
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London Borough of Southwark (24 005 442)
Statement Closed after initial enquiries Local welfare payments 10-Jan-2025
Summary: We will not investigate Miss X’s complaint about the Council’s handling of her application for support under its an Emergency Support Scheme. This is because there is insufficient evidence of fault.
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Reading Borough Council (24 010 813)
Statement Closed after initial enquiries Local welfare payments 07-Nov-2024
Summary: We will not investigate Mr X’s complaint about how the Council dealt with his concerns about a charity and about information the Council gave to him about the Household Support Fund. This is because there is insufficient evidence of fault.
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Nottinghamshire County Council (24 009 193)
Statement Closed after initial enquiries Local welfare payments 14-Oct-2024
Summary: We will not investigate this complaint about household support fund. There is not enough evidence of fault to justify our involvement.
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London Borough of Tower Hamlets (23 021 240)
Statement Closed after initial enquiries Local welfare payments 07-Oct-2024
Summary: We will not investigate Mr X’s complaint about the Council’s failure to make reasonable adjustments to assist him to make an application for support. The Council upheld the complaint, apologised to Mr X and took action to improve its services. Further investigation would not lead to a different outcome.
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London Borough of Hackney (24 006 349)
Statement Closed after initial enquiries Local welfare payments 16-Sep-2024
Summary: We will not investigate Ms X’s complaint about the Council’s failure to pay her deposit and rent in advance when she moved in 2021. The complaint is late and there are no good reasons to investigate now.