Somerset Council (25 012 080)

Statement Upheld Local welfare payments 07-Jul-2026

Summary: Ms X complained the Council has not properly considered her claim for council tax reduction and an exceptional hardship payment. We find the Council was at fault for failing to refer Ms X to the Valuation Tribunal when it issued its final decision on her application for an exceptional hardship payment. This meant Ms X lost an opportunity to appeal to the Valuation Tribunal. The Council has agreed to apologise to Ms X and reinstate her appeal rights to the Valuation Tribunal.

London Borough of Tower Hamlets (25 021 896)

Statement Closed after initial enquiries Local welfare payments 31-May-2026

Summary: We will not investigate this complaint about how the Council considered a welfare support request. The claimed injustice is not significant enough to warrant investigation.

Cheshire East Council (25 009 084)

Statement Closed after initial enquiries Local welfare payments 06-May-2026

Summary: We will not investigate this complaint about a Housing Support Fund application because there is not enough evidence of fault to justify investigating.

Bury Metropolitan Borough Council (25 018 598)

Statement Closed after initial enquiries Local welfare payments 01-Apr-2026

Summary: We will not investigate this complaint about the delay in receiving a discretionary payment. This is because further investigation would not lead to a different outcome.

Hyndburn Borough Council (25 017 181)

Statement Closed after initial enquiries Local welfare payments 13-Mar-2026

Summary: We will not investigate this complaint about a local welfare payment. This is because there is not enough evidence of fault to warrant investigation and we cannot achieve the outcome Mr X wants.

London Borough of Hammersmith & Fulham (25 017 042)

Statement Closed after initial enquiries Local welfare payments 05-Mar-2026

Summary: We will not investigate Mr X’s complaint about the Council’s decision to decline his application for a Local Support Payment. This is because there is not enough evidence of fault to justify an investigation.

Dacorum Borough Council (25 017 725)

Statement Closed after initial enquiries Local welfare payments 20-Jan-2026

Summary: We will not investigate this complaint about a Discretionary Hardship Payment as there is insufficient evidence of fault by the Council.

Warwickshire County Council (25 011 287)

Statement Closed after initial enquiries Local welfare payments 12-Jan-2026

Summary: We will not investigate this complaint about the Council’s decision to decline Mr X’s application for its local welfare scheme. This is because an investigation would be unlikely to find fault with the Council’s actions.

Southend-on-Sea City Council (25 014 489)

Statement Closed after initial enquiries Local welfare payments 03-Dec-2025

Summary: We will not investigate Miss X’s complaint about the Council’s decision to refuse her applications to the Council’s Essential Living Fund (ELF) scheme. There is not enough evidence of fault to justify our involvement.

London Borough of Southwark (25 007 733)

Statement Closed after initial enquiries Local welfare payments 27-Oct-2025

Summary: We will not investigate this complaint about welfare payments because there is insufficient evidence of fault by the Council.