Local welfare payments


Recent statements in this category are shown below:

  • London Borough of Southwark (18 014 506)

    Statement Upheld Local welfare payments 12-Jul-2019

    Summary: Mr X complains that the Council failed to deliver an emergency food delivery meaning he was left without food. Mr X says he had to live on bread and water, which meant he could not properly take his medication, and this made him ill. He also complains that the Council failed to call him back. The Ombudsman upholds Mr X's complaint and finds fault with the Council which caused Mr X injustice. The Council will apologise to Mr X for not calling him back, make a payment to recognise the impact of the faults, and review the way it handles reports about failure to deliver this emergency support service. The Ombudsman is satisfied that the Council has apologised to Mr X for failing to deliver the food.

  • Bournemouth Borough Council (18 017 884)

    Statement Not upheld Local welfare payments 02-Jul-2019

    Summary: There was no fault in the way the Council decided not to award a discretionary housing payment to Mr X.

  • London Borough of Hackney (18 008 232)

    Statement Not upheld Local welfare payments 30-May-2019

    Summary: Mr H complains about the Council's delay in processing discretionary housing benefit applications. And the way it carried out its homeless prevention duties. The Ombudsman does not uphold Mr H's complaint.

  • Walsall Metropolitan Borough Council (18 010 509)

    Statement Not upheld Local welfare payments 15-Mar-2019

    Summary: Mr X complains on behalf of his brother, Mr Y, about the way the Council calculated Mr Y's contribution to the cost of his care. Mr X disagrees with the way the Council has charged Mr Y for unpaid care costs. Mr X says Mr Y has been overcharged for services. Mr X says this situation has cost him time and trouble, inconvenience, and caused him frustration. The Ombudsman does not find fault with the Council's actions.

  • East Riding of Yorkshire Council (17 018 724)

    Statement Upheld Local welfare payments 19-Jul-2018

    Summary: Mrs B complains the Council did not consider her application to the welfare assistance scheme properly and wrongly refused it. There was fault by the Council in not clearly explaining its decision to Mrs B and not saying what information she needed to supply to address its concerns. Within a month of this decision the Council will apologise to Mrs B.

  • Leicester City Council (17 016 300)

    Statement Not upheld Local welfare payments 14-Jun-2018

    Summary: There is no evidence of fault by the Council in its handling of Mr B's application for a Community Support Grant.

  • Derby City Council (17 011 895)

    Statement Upheld Local welfare payments 30-Apr-2018

    Summary: Ms C complains about how the Council treated her when she applied to its Single Discretionary Award Scheme. The Ombudsman has found evidence of fault by the Council but considers the agreed action of providing a utility top up and a review of the Council's procedure is enough to remedy Ms C's injustice.

  • Plymouth City Council (17 009 084)

    Statement Upheld Local welfare payments 28-Mar-2018

    Summary: The complaint is about the Council not responding to the complainant's contact about her application to its emergency fund. Our decision is the Council should have responded. But this did not cause an injustice, as the Council no longer has an emergency fund.

  • Thanet District Council (17 008 606)

    Statement Not upheld Local welfare payments 23-Feb-2018

    Summary: There was no fault by the Council in how it considered an application for a Discretionary Housing Payment.

  • Torbay Council (16 014 562)

    Statement Upheld Local welfare payments 27-Jun-2017

    Summary: There was fault by the Council in the way it gave its decision on an application for Crisis Support, and in the way a complaint about that was dealt with.