Recent statements in this category are shown below:
Statement Not upheld Local welfare payments 15-Mar-2019
Summary: Mr X complains on behalf of his brother, Mr Y, about the way the Council calculated Mr Y's contribution to the cost of his care. Mr X disagrees with the way the Council has charged Mr Y for unpaid care costs. Mr X says Mr Y has been overcharged for services. Mr X says this situation has cost him time and trouble, inconvenience, and caused him frustration. The Ombudsman does not find fault with the Council's actions.
Statement Upheld Local welfare payments 19-Jul-2018
Summary: Mrs B complains the Council did not consider her application to the welfare assistance scheme properly and wrongly refused it. There was fault by the Council in not clearly explaining its decision to Mrs B and not saying what information she needed to supply to address its concerns. Within a month of this decision the Council will apologise to Mrs B.
Statement Not upheld Local welfare payments 14-Jun-2018
Summary: There is no evidence of fault by the Council in its handling of Mr B's application for a Community Support Grant.
Statement Upheld Local welfare payments 30-Apr-2018
Summary: Ms C complains about how the Council treated her when she applied to its Single Discretionary Award Scheme. The Ombudsman has found evidence of fault by the Council but considers the agreed action of providing a utility top up and a review of the Council's procedure is enough to remedy Ms C's injustice.
Statement Upheld Local welfare payments 28-Mar-2018
Summary: The complaint is about the Council not responding to the complainant's contact about her application to its emergency fund. Our decision is the Council should have responded. But this did not cause an injustice, as the Council no longer has an emergency fund.
Statement Not upheld Local welfare payments 23-Feb-2018
Summary: There was no fault by the Council in how it considered an application for a Discretionary Housing Payment.
Statement Upheld Local welfare payments 27-Jun-2017
Summary: There was fault by the Council in the way it gave its decision on an application for Crisis Support, and in the way a complaint about that was dealt with.
Statement Upheld Local welfare payments 31-May-2016
Summary: There was fault in how the Council decided the complainant did not qualify for help from its social fund. This caused injustice in the form of uncertainty. Because it is not possible to say whether the complainant would have received a loan but for the fault, the Council was recommended to re-consider the loan application again, which it has now done.
Statement Not upheld Local welfare payments 20-Jan-2016
Summary: There is no fault by the Council in the way it dealt with a discretionary housing payment application.
Statement Not upheld Local welfare payments 15-Jan-2016
Summary: There was no fault in the way the Council dealt with Mr X's applications for Discretionary Housing Payments since June 2014.