Bury Metropolitan Borough Council (25 018 598)

Statement Closed after initial enquiries Local welfare payments 31-Mar-2026

Summary: We will not investigate this complaint about the delay in receiving a discretionary payment. This is because further investigation would not lead to a different outcome.

Hyndburn Borough Council (25 017 181)

Statement Closed after initial enquiries Local welfare payments 13-Mar-2026

Summary: We will not investigate this complaint about a local welfare payment. This is because there is not enough evidence of fault to warrant investigation and we cannot achieve the outcome Mr X wants.

London Borough of Hammersmith & Fulham (25 017 042)

Statement Closed after initial enquiries Local welfare payments 05-Mar-2026

Summary: We will not investigate Mr X’s complaint about the Council’s decision to decline his application for a Local Support Payment. This is because there is not enough evidence of fault to justify an investigation.

Dacorum Borough Council (25 017 725)

Statement Closed after initial enquiries Local welfare payments 20-Jan-2026

Summary: We will not investigate this complaint about a Discretionary Hardship Payment as there is insufficient evidence of fault by the Council.

Warwickshire County Council (25 011 287)

Statement Closed after initial enquiries Local welfare payments 12-Jan-2026

Summary: We will not investigate this complaint about the Council’s decision to decline Mr X’s application for its local welfare scheme. This is because an investigation would be unlikely to find fault with the Council’s actions.

Southend-on-Sea City Council (25 014 489)

Statement Closed after initial enquiries Local welfare payments 03-Dec-2025

Summary: We will not investigate Miss X’s complaint about the Council’s decision to refuse her applications to the Council’s Essential Living Fund (ELF) scheme. There is not enough evidence of fault to justify our involvement.

London Borough of Southwark (25 007 733)

Statement Closed after initial enquiries Local welfare payments 27-Oct-2025

Summary: We will not investigate this complaint about welfare payments because there is insufficient evidence of fault by the Council.

London Borough of Tower Hamlets (24 021 577)

Statement Closed after initial enquiries Local welfare payments 03-Aug-2025

Summary: We will not investigate this complaint about the administration of a discretionary grant. This is because there is not enough evidence of the Council causing the complainant significant enough injustice to warrant it, and it would be reasonable to pursue any discrimination claim in court.

Cheshire East Council (25 001 291)

Statement Closed after initial enquiries Local welfare payments 20-Jul-2025

Summary: We will not investigate this complaint about an application for support from the Household Support Fund. This is because there is insufficient evidence of fault by the Council.

Surrey Heath Borough Council (25 001 829)

Statement Closed after initial enquiries Local welfare payments 17-Jul-2025

Summary: We will not investigate this complaint about the Council’s handling of a discretionary housing payment. This is because there is insufficient evidence of fault by the Council.