Recent statements in this category are shown below:
Statement Upheld Local welfare payments 20-Oct-2020
Summary: Miss X says the Council took too long to determine her Discretionary Housing Payment request, asked for information that was excessive and then paid the award to someone other than her landlord. The Ombudsman has found the Council is responsible for some delay and that it also failed to reply to her communications about this matter. In recognition he recommended the Council apologises to Miss X and reminds staff about the importance of replying to communications from claimants. The Council agreed.
Statement Not upheld Local welfare payments 07-Oct-2020
Summary: the Council was not at fault when it refused to make a discretionary payment from its crisis and care award scheme to help Miss X with the costs of moving home.
Statement Not upheld Local welfare payments 04-Aug-2020
Summary: Mr X complains the Council unfairly refused his application for a Discretionary Hardship Payment (DHP) and Exceptional Hardship Payment (EHP). He says this meant he had less money every month after he had paid his bills. Mr X appealed the EHP refusal to a Valuation Tribunal so this part of the complaint is outside the Ombudsman's jurisdiction. There was no fault in the Council's consideration of the DHP application.
Statement Not upheld Local welfare payments 23-Jun-2020
Summary: Ms B complained that the Council did not pay her sufficient Discretionary Housing Payment to cover her housing costs. We find no fault in the Council's actions because it had paid the maximum it could.
Statement Not upheld Local welfare payments 25-Nov-2019
Summary: Ms B complains that the Council refused her application for a discretionary housing payment. The Ombudsman finds no fault in the way the Council considered Ms B's application. In these circumstances, there are no grounds to criticise the Council's decision not to make a payment.
Statement Not upheld Local welfare payments 06-Sep-2019
Summary: Miss X complains about the Council's decision to refuse her application for a Discretionary Housing Payment in February 2019 and the time it took to make it. The Ombudsman found no evidence of fault in the Council's approach. We therefore cannot interfere with the Council's decision.
Statement Upheld Local welfare payments 01-Aug-2019
Summary: Miss X complained about how the Council dealt with her application for discretionary housing payment. She says delays and mistakes caused her distress and to miss out on help. The Council made its decision not to award the payment correctly. However its delay in reviewing the decision and inadequate, inconsistent explanation of that decision caused Miss X avoidable distress. It has agreed to our recommendations to apologise, make a token payment to acknowledge distress and ensure it gives clear advice to those requesting reviews in future.
Statement Upheld Local welfare payments 12-Jul-2019
Summary: Mr X complains that the Council failed to deliver an emergency food delivery meaning he was left without food. Mr X says he had to live on bread and water, which meant he could not properly take his medication, and this made him ill. He also complains that the Council failed to call him back. The Ombudsman upholds Mr X's complaint and finds fault with the Council which caused Mr X injustice. The Council will apologise to Mr X for not calling him back, make a payment to recognise the impact of the faults, and review the way it handles reports about failure to deliver this emergency support service. The Ombudsman is satisfied that the Council has apologised to Mr X for failing to deliver the food.
Statement Not upheld Local welfare payments 02-Jul-2019
Summary: There was no fault in the way the Council decided not to award a discretionary housing payment to Mr X.
Statement Not upheld Local welfare payments 30-May-2019
Summary: Mr H complains about the Council's delay in processing discretionary housing benefit applications. And the way it carried out its homeless prevention duties. The Ombudsman does not uphold Mr H's complaint.