Recent statements in this category are shown below:
Statement Upheld Local welfare payments 17-Feb-2021
Summary: Ms T complained that there was fault in the way the Council dealt with her application for a discretionary housing payment. We found the Council was at fault in failing to consider Ms T's request for financial assistance with fitting carpets in her new property. To remedy the injustice caused, the Council re-considered this request and agreed to reimburse Ms T for the cost of the carpets and pay her £250 in recognition of credit card charges she incurred by having to borrow money to pay for the carpets.
Statement Upheld Local welfare payments 21-Dec-2020
Summary: Ms Y complains about the way the Council handled her applications for a Discretionary Housing Payment. The Ombudsman has found fault by the Council causing injustice. It has agreed to remedy this by apologising to Ms Y, paying her £150 to reflect the distress caused and carrying out a service improvement.
Statement Not upheld Local welfare payments 09-Dec-2020
Summary: Mrs X and Miss Y complained about the Council's failure to provide discretionary welfare support, reduce their Council Tax bill and make reasonable adjustments. The Ombudsman has found no fault with how the Council has dealt with these matters.
Statement Upheld Local welfare payments 20-Oct-2020
Summary: Miss X says the Council took too long to determine her Discretionary Housing Payment request, asked for information that was excessive and then paid the award to someone other than her landlord. The Ombudsman has found the Council is responsible for some delay and that it also failed to reply to her communications about this matter. In recognition he recommended the Council apologises to Miss X and reminds staff about the importance of replying to communications from claimants. The Council agreed.
Statement Not upheld Local welfare payments 07-Oct-2020
Summary: the Council was not at fault when it refused to make a discretionary payment from its crisis and care award scheme to help Miss X with the costs of moving home.
Statement Not upheld Local welfare payments 04-Aug-2020
Summary: Mr X complains the Council unfairly refused his application for a Discretionary Hardship Payment (DHP) and Exceptional Hardship Payment (EHP). He says this meant he had less money every month after he had paid his bills. Mr X appealed the EHP refusal to a Valuation Tribunal so this part of the complaint is outside the Ombudsman's jurisdiction. There was no fault in the Council's consideration of the DHP application.
Statement Not upheld Local welfare payments 23-Jun-2020
Summary: Ms B complained that the Council did not pay her sufficient Discretionary Housing Payment to cover her housing costs. We find no fault in the Council's actions because it had paid the maximum it could.
Statement Not upheld Local welfare payments 25-Nov-2019
Summary: Ms B complains that the Council refused her application for a discretionary housing payment. The Ombudsman finds no fault in the way the Council considered Ms B's application. In these circumstances, there are no grounds to criticise the Council's decision not to make a payment.
Statement Not upheld Local welfare payments 06-Sep-2019
Summary: Miss X complains about the Council's decision to refuse her application for a Discretionary Housing Payment in February 2019 and the time it took to make it. The Ombudsman found no evidence of fault in the Council's approach. We therefore cannot interfere with the Council's decision.
Statement Upheld Local welfare payments 01-Aug-2019
Summary: Miss X complained about how the Council dealt with her application for discretionary housing payment. She says delays and mistakes caused her distress and to miss out on help. The Council made its decision not to award the payment correctly. However its delay in reviewing the decision and inadequate, inconsistent explanation of that decision caused Miss X avoidable distress. It has agreed to our recommendations to apologise, make a token payment to acknowledge distress and ensure it gives clear advice to those requesting reviews in future.