Recent statements in this category are shown below:
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Southend-on-Sea City Council (25 014 489)
Statement Closed after initial enquiries Local welfare payments 03-Dec-2025
Summary: We will not investigate Miss X’s complaint about the Council’s decision to refuse her applications to the Council’s Essential Living Fund (ELF) scheme. There is not enough evidence of fault to justify our involvement.
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London Borough of Southwark (25 007 733)
Statement Closed after initial enquiries Local welfare payments 27-Oct-2025
Summary: We will not investigate this complaint about welfare payments because there is insufficient evidence of fault by the Council.
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London Borough of Tower Hamlets (24 021 577)
Statement Closed after initial enquiries Local welfare payments 03-Aug-2025
Summary: We will not investigate this complaint about the administration of a discretionary grant. This is because there is not enough evidence of the Council causing the complainant significant enough injustice to warrant it, and it would be reasonable to pursue any discrimination claim in court.
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Cheshire East Council (25 001 291)
Statement Closed after initial enquiries Local welfare payments 20-Jul-2025
Summary: We will not investigate this complaint about an application for support from the Household Support Fund. This is because there is insufficient evidence of fault by the Council.
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Surrey Heath Borough Council (25 001 829)
Statement Closed after initial enquiries Local welfare payments 17-Jul-2025
Summary: We will not investigate this complaint about the Council’s handling of a discretionary housing payment. This is because there is insufficient evidence of fault by the Council.
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London Borough of Tower Hamlets (24 020 045)
Statement Closed after initial enquiries Local welfare payments 21-Apr-2025
Summary: We will not investigate this complaint about the support the complainant received from the Residents’ Support Scheme. This is because there is insufficient evidence of fault causing injustice.
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London Borough of Camden (24 016 873)
Statement Closed after initial enquiries Local welfare payments 01-Apr-2025
Summary: We will not investigate Miss X’s complaint about how the Council handled her application for a discretionary housing payment. This is because there is not enough evidence of fault.
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Preston City Council (24 014 948)
Statement Closed after initial enquiries Local welfare payments 14-Mar-2025
Summary: We will not investigate this complaint about an award from the Household Support Fund. This is because there is insufficient evidence of fault by the Council.
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London Borough of Tower Hamlets (24 018 124)
Statement Closed after initial enquiries Local welfare payments 14-Mar-2025
Summary: We will not investigate this complaint about the Council’s decision that the complainant is not eligible for help from the Resident Support Scheme. This is because there is insufficient evidence of fault by the Council.
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Statement Upheld Local welfare payments 13-Mar-2025
Summary: Miss X complained about the support the Council provided to her under its Emergency Support Scheme. There was fault in how the Council fulfilled the award it made to Miss X under its Emergency Support Scheme in late 2023. This caused Miss X some avoidable frustration but did not cause any further injustice. The Council agreed to apologise to Miss X and review the information it provides to applicants about the scheme.