Local welfare payments


Recent statements in this category are shown below:

  • East Riding of Yorkshire Council (17 018 724)

    Statement Upheld Local welfare payments 19-Jul-2018

    Summary: Mrs B complains the Council did not consider her application to the welfare assistance scheme properly and wrongly refused it. There was fault by the Council in not clearly explaining its decision to Mrs B and not saying what information she needed to supply to address its concerns. Within a month of this decision the Council will apologise to Mrs B.

  • Leicester City Council (17 016 300)

    Statement Not upheld Local welfare payments 14-Jun-2018

    Summary: There is no evidence of fault by the Council in its handling of Mr B's application for a Community Support Grant.

  • Derby City Council (17 011 895)

    Statement Upheld Local welfare payments 30-Apr-2018

    Summary: Ms C complains about how the Council treated her when she applied to its Single Discretionary Award Scheme. The Ombudsman has found evidence of fault by the Council but considers the agreed action of providing a utility top up and a review of the Council's procedure is enough to remedy Ms C's injustice.

  • Plymouth City Council (17 009 084)

    Statement Upheld Local welfare payments 28-Mar-2018

    Summary: The complaint is about the Council not responding to the complainant's contact about her application to its emergency fund. Our decision is the Council should have responded. But this did not cause an injustice, as the Council no longer has an emergency fund.

  • Thanet District Council (17 008 606)

    Statement Not upheld Local welfare payments 23-Feb-2018

    Summary: There was no fault by the Council in how it considered an application for a Discretionary Housing Payment.

  • Torbay Council (16 014 562)

    Statement Upheld Local welfare payments 27-Jun-2017

    Summary: There was fault by the Council in the way it gave its decision on an application for Crisis Support, and in the way a complaint about that was dealt with.

  • Redcar & Cleveland Council (15 020 593)

    Statement Upheld Local welfare payments 31-May-2016

    Summary: There was fault in how the Council decided the complainant did not qualify for help from its social fund. This caused injustice in the form of uncertainty. Because it is not possible to say whether the complainant would have received a loan but for the fault, the Council was recommended to re-consider the loan application again, which it has now done.

  • Dudley Metropolitan Borough Council (15 004 726)

    Statement Not upheld Local welfare payments 20-Jan-2016

    Summary: There is no fault by the Council in the way it dealt with a discretionary housing payment application.

  • Leeds City Council (15 004 766)

    Statement Not upheld Local welfare payments 15-Jan-2016

    Summary: There was no fault in the way the Council dealt with Mr X's applications for Discretionary Housing Payments since June 2014.

  • Bristol City Council (14 010 922)

    Statement Upheld Local welfare payments 13-Nov-2015

    Summary: The Council has already taken appropriate action through the complaints procedure. It identified fault in handling Mr A's homeless application and has taken appropriate action to put right the injustice by awarding a discretionary housing payment. There is no need for me to recommend a further remedy

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