Recent statements in this category are shown below:
Statement Upheld Housing benefit and council tax benefit 06-Jan-2020
Summary: Mr X complained the Council reduced his Housing Benefit and then refused on several occasions to pass his case to the Tribunal when he appealed. Mr X said this caused him and his family frustration and distress. The Council was at fault and has agreed to apologise to Mr X, make him a financial payment and review its procedures.
Statement Upheld Housing benefit and council tax benefit 16-Dec-2019
Summary: Ms B complains the Council invoiced her for overpayment of housing benefit. Ms B says the Council has charged her for money it did not pay her and has not properly explained why. She says the Council took enforcement action and did not place the matter on hold after she complained. The Ombudsman finds fault in how the Council has responded to Ms B.
Statement Upheld Housing benefit and council tax benefit 13-Dec-2019
Summary: The Ombudsman should not pursue this complaint about Miss B's housing benefit claim. This is because the complaint has been resolved.
Statement Not upheld Housing benefit and council tax benefit 13-Dec-2019
Summary: Mr X complains the Council unreasonably delayed taking recovery action for a debt he owned. He complained there was a failure to respond to his correspondence properly. I found there was no fault by the Council.
Statement Upheld Housing benefit and council tax benefit 06-Dec-2019
Summary: Mr X complained about the way the Council handled his housing benefit. The Council was at fault for poor communication about the housing benefit issues and a delay in reviewing one of the decisions. It will apologise and pay Mr X £150 for the time and trouble and inconvenience caused. The Council was not at fault for making multiple decisions for overlapping periods of time.
Statement Not upheld Housing benefit and council tax benefit 05-Dec-2019
Summary: Miss X complained the Council wrongly made deductions from her housing benefit entitlement for a housing benefit overpayment when there was a formal agreement with creditors to pay her debts. There is no fault in the way the Council has sought to recover the debt from Miss X. If Miss X disputes the Council's interpretation of the law and guidance it is open to her to seek her own legal advice. The Ombudsman cannot make a finding on a point of law.
Statement Upheld Housing benefit and council tax benefit 29-Nov-2019
Summary: Ms X complains about a debt of several thousand pounds the Council decided she owed in 2015. She says it was wrong to say she owed it and has not acted properly in its efforts to recover the debt since. The Ombudsman found the Council's decision it overpaid Ms X's housing benefit and council tax support happened too long ago for us to investigate now. And its general approach to recovering the debt from Ms X since January 2018 has been without obvious fault. However, there was fault in its actions since issuing its final complaint response to Ms X which caused her a personal injustice and it has agreed to remedy this.
Statement Upheld Housing benefit and council tax benefit 28-Nov-2019
Summary: There was fault in the Council's handling of Ms B's housing benefit claim which meant she did not receive the benefit to which she was entitled. The Council will apologise, make a payment to her and review its procedures
Statement Not upheld Housing benefit and council tax benefit 27-Nov-2019
Summary: Mr B complains the Council did not consider his individual circumstances when it withdrew his housing benefit and did not tell him about his right of appeal. Mr B says this caused him financial hardship. The Ombudsman has not found fault with the Council. Mr B could have appealed to the Social Entitlement Chamber.
Statement Upheld Housing benefit and council tax benefit 27-Nov-2019
Summary: Ms X complained the Council incorrectly calculated her housing benefit. She said this caused her stress and financial loss. The Council was at fault for failing to pass Ms X's request for appeal to the benefits tribunal. It has now agreed to do so.