London Borough of Barking & Dagenham (26 010 478)

Statement Closed after initial enquiries Housing benefit and council tax benefit 20-Jul-2026

Summary: We will not investigate this complaint about Housing Benefit overpayment. The complaint is late and there are no good reasons to exercise discretion to consider it now.

London Borough of Hackney (25 023 445)

Statement Closed after initial enquiries Housing benefit and council tax benefit 16-Jul-2026

Summary: We will not investigate this complaint about the Council's management of Miss X's temporary accommodation and Housing Benefit account, which led to rent arrears. This is because the matters she complains about are subject to statutory rights of review and appeal, either to a tribunal or the court.

Trafford Council (25 026 311)

Statement Closed after initial enquiries Housing benefit and council tax benefit 15-Jul-2026

Summary: We will not investigate this complaint about a housing benefit overpayment and appeal delays. This is because the complaint is late and there is no good reason for this. And even if we were to investigate, it is likely we would consider the Council has taken suitable action.

Derbyshire Dales District Council (26 005 851)

Statement Closed after initial enquiries Housing benefit and council tax benefit 12-Jul-2026

Summary: We will not investigate this complaint about the Council’s administrative fault in relation to a refusal of housing benefit. This is because there is no significant injustice separable to the decision that is subject to a Tribunal appeal.

Rotherham Metropolitan Borough Council (25 017 971)

Statement Closed after initial enquiries Housing benefit and council tax benefit 09-Jul-2026

Summary: We will not investigate this complaint about data protection. This is because the Information Commissioner Office would be best placed to consider this complaint.

North Somerset Council (25 026 936)

Statement Closed after initial enquiries Housing benefit and council tax benefit 09-Jul-2026

Summary: We will not investigate this complaint about housing benefit overpayments. This is because the complaint is late and there is no good reason for this.

London Borough of Lewisham (25 026 811)

Statement Closed after initial enquiries Housing benefit and council tax benefit 07-Jul-2026

Summary: We will not investigate this complaint about housing benefit overpayments. This is because the complaint is late and there are no good reasons for this. There is not enough evidence of fault in the Council’s more recent actions

Birmingham City Council (25 022 969)

Statement Upheld Housing benefit and council tax benefit 02-Jul-2026

Summary: We will not investigate this complaint about the Council failing to notify Ms X when the housing benefit claim was cancelled and provided Ms X with misinformation. This is because the Council has provided a suitable remedy to recognise the injustice caused by the delays.

Wigan Metropolitan Borough Council (25 024 266)

Statement Closed after initial enquiries Housing benefit and council tax benefit 29-Jun-2026

Summary: We will not investigate this complaint about the reduction in the housing element of Universal Credit due to the number of bedrooms in Ms X’s home. This is because there is not enough evidence of fault by the Council to justify investigation. We cannot investigation the DWP and Ms X can appeal to a Tribunal.

Lancaster City Council (25 022 421)

Statement Closed after initial enquiries Housing benefit and council tax benefit 28-Jun-2026

Summary: We will not investigate this complaint about a discretionary housing payment claim. This is because there is not enough evidence of fault by the Council to justify investigation.