London Borough of Hounslow (25 004 907)

Statement Closed after initial enquiries Housing benefit and council tax benefit 15-Jul-2025

Summary: We will not investigate this complaint about the Council’s decision that it cannot pay housing benefit to the complainant. This is because there is insufficient evidence of fault by the Council.

Lewes District Council (25 001 410)

Statement Closed after initial enquiries Housing benefit and council tax benefit 13-Jul-2025

Summary: We will not investigate this complaint that the Council delayed paying the complainant’s housing benefit and did not make an interim payment. This is because there is insufficient evidence of fault by the Council.

Eastbourne Borough Council (25 001 878)

Statement Closed after initial enquiries Housing benefit and council tax benefit 13-Jul-2025

Summary: We will not investigate this complaint that the Council delayed paying the complainant’s housing benefit and did not make an interim payment. This is because there is insufficient evidence of fault by the Council.

London Borough of Bexley (25 002 589)

Statement Closed after initial enquiries Housing benefit and council tax benefit 07-Jul-2025

Summary: We will not investigate this complaint about an unsuccessful application for a Discretionary Housing Payment. This is because there is insufficient evidence of fault by the Council.

City of York Council (24 021 971)

Statement Closed after initial enquiries Housing benefit and council tax benefit 02-Jul-2025

Summary: We will not investigate this complaint about a housing benefit overpayment because there is insufficient evidence of fault by the Council.

Canterbury City Council (25 000 512)

Statement Closed after initial enquiries Housing benefit and council tax benefit 30-Jun-2025

Summary: We will not investigate this complaint about a Discretionary Housing Payment because there is insufficient evidence of fault by the Council.

London Borough of Hackney (25 003 965)

Statement Closed after initial enquiries Housing benefit and council tax benefit 24-Jun-2025

Summary: We will not investigate this complaint about housing benefit as there is a right of appeal to a tribunal.

Cherwell District Council (25 001 045)

Statement Closed after initial enquiries Housing benefit and council tax benefit 24-Jun-2025

Summary: We cannot investigate this complaint about a housing benefit overpayment. This is because Mrs X has appealed to the Tribunal.

London Borough of Lewisham (24 016 426)

Statement Upheld Housing benefit and council tax benefit 24-Jun-2025

Summary: Miss B complained that the Council had failed to reimburse her for the cost of all her utility bills in her temporary accommodation and was trying to recover housing benefit debts from her. We have not investigated the utility payments any further because Ms B was aware of the arrangement by March 2022 and could have complained about it at that point. We have not investigated the housing benefit issues because she was aware of some of the debts in 2023 and had a right of appeal against them. However the Council failed to deal with her complaint properly causing her to complain to us. The Council has agreed to pay her £100 and improve its complaint-handling procedures for the future.

Havant Borough Council (24 017 690)

Statement Closed after initial enquiries Housing benefit and council tax benefit 24-Jun-2025

Summary: We will not investigate this complaint about Mr X’s claim for a discretionary housing payment. This is because investigation would not lead to a different outcome.