Stratford-on-Avon District Council (25 014 925)

Statement Closed after initial enquiries Housing benefit and council tax benefit 17-Mar-2026

Summary: We will not investigate Mr X’s complaint about the Council stopping his Housing Benefit and Local Council Tax Reduction Scheme claim. This is because it is reasonable to expect him to use his right of appeal to the Valuation Tribunal.

Royal Borough of Greenwich (25 003 263)

Statement Not upheld Housing benefit and council tax benefit 13-Mar-2026

Summary: We have concluded our investigation without a finding of fault. The Council refused the application on the basis of the level of savings evidenced at the time and it was entitled to take this into account when assessing financial hardship. I have not seen evidence of an inappropriate credit search or that Ms X was prevented from pursuing her complaint. Concerns about compliance with data protection are for the Information Commissioner’s Office.

London Borough of Ealing (25 016 935)

Statement Closed after initial enquiries Housing benefit and council tax benefit 12-Mar-2026

Summary: We will not investigate Miss C’s complaint about the homelessness support provided by the Council and its decision to refuse her Discretionary Housing Payment application. There is not enough evidence of fault to justify investigation.

West Lindsey District Council (25 016 157)

Statement Closed after initial enquiries Housing benefit and council tax benefit 10-Mar-2026

Summary: We will not investigate Ms X’s complaint about the Council’s actions to recover an overpayment of housing benefit and its response to her information request. There is insufficient evidence of fault to warrant an investigation. The Information Commissioner’s Office is better placed to consider a complaint about information rights or data protection.

London Borough of Barking & Dagenham (25 016 944)

Statement Closed after initial enquiries Housing benefit and council tax benefit 05-Mar-2026

Summary: We will not investigate this complaint about a claim for a discretionary housing payment. This is because there is not enough evidence of fault by the Council to warrant investigation.

London Borough of Newham (25 018 005)

Statement Closed after initial enquiries Housing benefit and council tax benefit 04-Mar-2026

Summary: We will not investigate this complaint about the Council providing the wrong advice about claiming Universal Credit. This is because the complaint is late and further investigation would be unlikely to find evidence of fault by the Council.

London Borough of Bromley (25 016 285)

Statement Upheld Housing benefit and council tax benefit 02-Mar-2026

Summary: We will not investigate this complaint about the Council’s recovery of a housing benefit overpayment. This is because at our invitation the Council has agreed to make a symbolic payment to Mr X. We consider this a suitable remedy.

London Borough of Wandsworth (25 014 257)

Statement Closed after initial enquiries Housing benefit and council tax benefit 27-Feb-2026

Summary: We will not investigate Mr X’s complaint about the Council’s handling of a housing benefit overpayment. This is mostly because it would be reasonable for him to appeal the matter to the Tribunal.

Derby City Council (25 024 123)

Statement Closed after initial enquiries Housing benefit and council tax benefit 25-Feb-2026

Summary: We will not investigate this complaint about housing benefit because there is a right of appeal to a tribunal and there is insufficient evidence of fault by the Council.

London Borough of Islington (25 014 655)

Statement Closed after initial enquiries Housing benefit and council tax benefit 24-Feb-2026

Summary: We will not investigate this complaint about the Council’s recovery of a housing benefit overpayment. Miss X had an alternative remedy, and it would have been reasonable for her to use it.