London Borough of Wandsworth (23 008 325)

Statement Closed after initial enquiries Housing benefit and council tax benefit 18-Oct-2023

Summary: We will not exercise discretion to investigate this complaint about the Council placing the complainant on the Local Housing Allowance system of benefits payment in 2005. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Miss X could not have complained to us sooner.

Calderdale Metropolitan Borough Council (23 009 121)

Statement Closed after initial enquiries Housing benefit and council tax benefit 12-Oct-2023

Summary: We will not investigate this complaint about the Council’s response to Mr X’s housing benefit appeal. This is because it relates to events that took place over 12 months ago and it would have been reasonable for Mr X to refer this matter to us at the time.

London Borough of Barking & Dagenham (23 009 384)

Statement Closed after initial enquiries Housing benefit and council tax benefit 12-Oct-2023

Summary: We will not investigate this complaint from a housing benefit claimant that the Council is wrongly asking him to repay an overpayment of benefit. This is because the claimant has a right of appeal to a statutory tribunal about this matter.

Bracknell Forest Council (23 008 858)

Statement Closed after initial enquiries Housing benefit and council tax benefit 11-Oct-2023

Summary: We will not investigate this complaint about Discretionary Housing Payment as there is not enough evidence of fault to justify investigating.

London Borough of Enfield (23 007 443)

Statement Closed after initial enquiries Housing benefit and council tax benefit 10-Oct-2023

Summary: We will not exercise discretion to investigate this complaint about the Council paying housing benefit into Mr X’s company account in error. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.

Reading Borough Council (23 006 472)

Statement Closed after initial enquiries Housing benefit and council tax benefit 09-Oct-2023

Summary: We will not investigate this complaint about the Council suspending Mr X’s housing benefit claim. He made a claim in the County Court to recover money which he says the Council owes him as a result of the suspension.

Hyndburn Borough Council (23 008 185)

Statement Closed after initial enquiries Housing benefit and council tax benefit 05-Oct-2023

Summary: We will not investigate Ms X’s complaint about discretionary payments awarded by the Council to support with housing and council tax costs. This is because there is insufficient evidence of fault in the Council’s actions.

Sandwell Metropolitan Borough Council (23 008 824)

Statement Closed after initial enquiries Housing benefit and council tax benefit 04-Oct-2023

Summary: A man complained that the Council was unreasonably claiming it had overpaid him housing benefit. But we cannot investigate this complaint because the man has already appealed to a statutory tribunal about this matter.

Salford City Council (22 007 344)

Statement Closed after initial enquiries Housing benefit and council tax benefit 03-Oct-2023

Summary: We will not investigate this complaint about a discretionary hardship payment because there is no evidence of fault.

Dudley Metropolitan Borough Council (23 007 945)

Statement Closed after initial enquiries Housing benefit and council tax benefit 26-Sep-2023

Summary: We will not investigate this late complaint about the Council’s decisions on his housing benefit and council tax reduction applications in 2018. Mr X used his rights of appeal to the county court and the Valuation Tribunal Service.