London Borough of Southwark (25 004 187)

Statement Closed after initial enquiries Housing benefit and council tax benefit 19-Aug-2025

Summary: We will not investigate this complaint about the Council refusing Mr X’s housing benefit claims. This is because it is reasonable to expect Mr X to have used his right of appeal.

London Borough of Islington (25 007 529)

Statement Closed after initial enquiries Housing benefit and council tax benefit 19-Aug-2025

Summary: We will not investigate this complaint about a housing benefit overpayment because there is a right of appeal to a tribunal.

London Borough of Haringey (25 004 433)

Statement Closed after initial enquiries Housing benefit and council tax benefit 13-Aug-2025

Summary: We will not investigate this complaint about an unsuccessful application for a Discretionary Housing Payment. This is because there is insufficient evidence of fault by the Council.

City of Doncaster Council (25 004 453)

Statement Closed after initial enquiries Housing benefit and council tax benefit 04-Aug-2025

Summary: We will not investigate this complaint about an unsuccessful application for a Discretionary Housing Payment. This is because there is insufficient evidence of fault by the Council.

Central Bedfordshire Council (25 003 930)

Statement Closed after initial enquiries Housing benefit and council tax benefit 30-Jul-2025

Summary: We will not investigate this complaint that the Council mis-advised the complainant about making a new housing benefit leading to rent arrears. This is because there is insufficient evidence of fault by the Council.

London Borough of Southwark (25 001 301)

Statement Upheld Housing benefit and council tax benefit 17-Jul-2025

Summary: We will not investigate this complaint about Ms T’s housing benefit claim. This is because the Council has agreed to remedy the injustice.

Royal Borough of Greenwich (23 006 213)

Statement Upheld Housing benefit and council tax benefit 16-Jul-2025

Summary: Mrs X complained about the Council’s handling of her Housing Benefit, Council Tax, Council Tax Support, and a Severe Mental Impairment (SMI) exemption. We have concluded our investigation and find fault in how the Council handled a housing benefit appeal and how it failed to issue proper appeal rights for Council Tax Support decisions. The Council has agreed to our recommendations, including a recommendation in relation to the SMI decision to ensure Mrs X has a clear opportunity to appeal.

Folkestone & Hythe District Council (25 004 639)

Statement Closed after initial enquiries Housing benefit and council tax benefit 16-Jul-2025

Summary: We will not investigate this complaint about a housing benefit overpayment from 2021 and a recent error regarding a payment plan. This is because the complainant could have used her appeal rights and the Council has provided an appropriate response regarding the error.

London Borough of Hounslow (25 004 907)

Statement Closed after initial enquiries Housing benefit and council tax benefit 15-Jul-2025

Summary: We will not investigate this complaint about the Council’s decision that it cannot pay housing benefit to the complainant. This is because there is insufficient evidence of fault by the Council.

Lewes District Council (25 001 410)

Statement Closed after initial enquiries Housing benefit and council tax benefit 13-Jul-2025

Summary: We will not investigate this complaint that the Council delayed paying the complainant’s housing benefit and did not make an interim payment. This is because there is insufficient evidence of fault by the Council.