Council tax

Recent statements in this category are shown below:

  • Stockport Metropolitan Borough Council (20 006 156)

    Statement Not upheld Council tax 12-Feb-2021

    Summary: Ms X complained the Council failed to properly apply an empty property exemption correctly when tenants moved out of her rental property, which led to enforcement action and associated fees. Most of Ms X's complaints are late and in addition, she could have complained to the Valuation Tribunal about the empty property exemption. In the period I have considered, the Council was not at fault in how it handled Ms X's council tax accounts.

  • Birmingham City Council (20 004 879)

    Statement Upheld Council tax 11-Feb-2021

    Summary: Mr X complains about an additional fee of £235 added to his council tax debt during the enforcement process. We have found fault in the actions of the Council. The Council has agreed to apologise, remove the enforcement fee and make service improvements.

  • Dudley Metropolitan Borough Council (19 020 662)

    Statement Upheld Council tax 11-Feb-2021

    Summary: The Council failed to update Mrs B's address on its council tax database. This led to unnecessary enforcement action. The Council has agreed to reimburse half of the enforcement fees Mrs B paid and it will take action to prevent similar failings in future.

  • Birmingham City Council (20 002 548)

    Statement Upheld Council tax 10-Feb-2021

    Summary: There was fault by the Council as it accepts the conduct of advisors on telephone calls was unacceptable. The Council's apology remedies the anxiety caused to Miss X. There is no evidence of fault on the Council Tax owed or the recovery of arrears from her Universal Credit.

  • Northumberland County Council (20 006 305)

    Statement Upheld Council tax 09-Feb-2021

    Summary: The Council failed to consider Mr X's request for discretionary relief from council tax and delayed dealing with his complaint. This is fault The Council has agreed to apologise, clear the debt, and pay Mr X £50.

  • Salford City Council (20 002 316)

    Statement Not upheld Council tax 05-Feb-2021

    Summary: Mr X complains about the Council's handling of two council tax accounts. The Council was entitled to make a determination which of his two properties was his sole or main residence. The Ombudsman cannot intervene in the decision the Council reached.

  • London Borough Of Barnet (20 000 675)

    Statement Not upheld Council tax 18-Jan-2021

    Summary: Mr X complained the Council delayed applying Disability Band Reduction to his council tax account. The Council is not at fault.

  • Sefton Metropolitan Borough Council (20 008 440)

    Statement Upheld Council tax 13-Jan-2021

    Summary: Mr X complains that the Council erred in obtaining a council tax banding for his property. We will not investigate this complaint because the matter has been remedied by the Council.

  • Liverpool City Council (19 014 177)

    Statement Upheld Council tax 12-Jan-2021

    Summary: Mr X moved into a new build property in August 2017. He complains there was an unreasonable delay in the Council issuing him with council tax bills for 2017/18 and 2018/19. There was fault that warrants a remedy.

  • North West Leicestershire District Council (19 007 566)

    Statement Upheld Council tax 04-Jan-2021

    Summary: Mr B complains about how the Council dealt with the council tax account for the property he occupies. We find there was fault by the Council in this matter, causing injustice to Mr B for which a remedy has been agreed.

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