Statement Upheld Council tax 27-Jul-2021
Summary: Mrs B complains the Council incorrectly applied an empty property charge to her council tax account. She also says it failed to identify its error in its complaint process. We find fault with the Council. The Council agrees actions to remedy the injustice.
Statement Upheld Council tax 26-Jul-2021
Summary: Ms Y complained the Council failed to set up her sister's Council Tax account for the correct time periods and failed to apply the relevant exemptions. Ms Y also complained the Council passed the Council Tax arrears to a debt collection agency despite the charges being incorrect. Ms Y says the Council's actions caused a worsening of her sister's mental health and stress for both of them. The Ombudsman found fault with the Council. The Council agreed with the Ombudsman's recommendation to apologise to Ms Y and her sister and to pay Ms Y £300 for the frustration, inconvenience and distress caused. The Council also agreed to provide a guidance document and training to staff.
Statement Upheld Council tax 23-Jul-2021
Summary: We will not investigate Mrs X's complaint that the Council failed to collect her council tax last year and expects her to pay two years tax in the next 12 months. The Council has taken appropriate action to correct its error.
Statement Upheld Council tax 19-Jul-2021
Summary: The Ombudsman will not investigate Mr B's complaint about delay in the Council sending him a demand for council tax. This is because the remedy already offered by the Council is sufficient.
Statement Upheld Council tax 12-Jul-2021
Summary: Mr X complains that the Council incorrectly sent him a council tax summons. We will not investigate this complaint because the Council has remedied the matter.
Statement Upheld Council tax 09-Jul-2021
Summary: Mr T says the Council took a direct debit payment from him for council tax when he had nothing left to pay, leaving him unable to buy essential goods. The Council accepts fault for its actions and has already offered a suitable remedy.
Statement Upheld Council tax 06-Jul-2021
Summary: We shall not investigate this complaint about the Council adding the empty property premium to Mr X's council tax. This is mainly because the Council has recently removed the extra council tax and Mr X considers the matter closed.
Statement Upheld Council tax 02-Jul-2021
Summary: Mr X complained the Council wrongly took enforcement action against him for a council tax debt he had already paid. The Council was at fault. It failed to consider payments Mr X had already made and failed to return the account from enforcement agents once it was cleared. The Council has agreed to pay Mr X £400 to recognise the distress, frustration and time and trouble this caused and to carry out an internal review.
Statement Upheld Council tax 30-Jun-2021
Summary: The Ombudsman found some fault on Ms N's complaint about the Council's actions when it pursued her for unpaid council tax for a property she no longer owned. The Council identified fault during the complaints process, offered her a payment for the time and trouble caused, and set out the actions it would take to prevent it happening again. I found no other fault causing her an injustice.
Statement Upheld Council tax 28-Jun-2021
Summary: Miss X complained the Council failed to produce a Council Tax bill for her property from 2016 until February 2020 despite her contacts. Miss X says this resulted in a large debt owed on her Council Tax account. The Ombudsman found fault with the Council failing to register Miss X's Council Tax account. The Council agreed to provide Miss X with an apology and a payment of £300 to reflect the delays and distress caused.