North Yorkshire Council (25 017 025)

Statement Closed after initial enquiries Council tax 03-Mar-2026

Summary: We will not investigate this complaint about the Council’s delay in setting up Mr X’s council tax account. This is because Mr X has experienced insignificant injustice to warrant an investigation.

Royal Borough of Greenwich (25 024 795)

Statement Closed after initial enquiries Council tax 03-Mar-2026

Summary: We will not investigate this complaint about Council tax liability because there is a right of appeal to a Valuation Tribunal.

Nottingham City Council (25 024 813)

Statement Closed after initial enquiries Council tax 03-Mar-2026

Summary: We will not investigate this complaint about Council tax liability because there is a right of appeal to a Valuation Tribunal.

City of York Council (25 025 541)

Statement Closed after initial enquiries Council tax 03-Mar-2026

Summary: We will not investigate this complaint about Council tax banding and a premium because there is a body better placed to deal with the complaint and part of the complaint is a matter for the Valuation Tribunal.

Royal Borough of Kensington & Chelsea (25 014 229)

Statement Closed after initial enquiries Council tax 02-Mar-2026

Summary: We will not investigate this complaint about the Council’s handling of Ms X’s council tax. This is because there is not enough evidence of fault by the Council to warrant investigation.

Birmingham City Council (25 016 692)

Statement Closed after initial enquiries Council tax 02-Mar-2026

Summary: We will not investigate this complaint about the Council seeking recovery of a council tax debt, and about council tax support. This is because the complaint is late and there are no good reasons for this. There is not enough evidence of fault by the Council in more recent matters to warrant investigation.

Cornwall Council (25 024 452)

Statement Closed after initial enquiries Council tax 02-Mar-2026

Summary: We will not investigate this complaint about a Council tax premium because there is a right of appeal to a Valuation Tribunal.

London Borough of Enfield (23 020 340)

Statement Upheld Council tax 27-Feb-2026

Summary: Mr C complained about Council’s handling of his council tax charges and how it responded to his concerns and requests. He said this caused him distress and he was overcharged. The Council found its charges had been correct. However, it accepted it had failed to respond in a timely manner and in line with Mr C’s reasonable adjustment request. It apologised and paid him a symbolic payment. We found the Council’s remedy was appropriate to acknowledge the impact its fault had on Mr C, and there was no evidence he had been overcharged.

Leicester City Council (25 016 479)

Statement Closed after initial enquiries Council tax 27-Feb-2026

Summary: We will not investigate this complaint about Mr X’s council tax account. This is because there is not enough evidence of fault by the Council to warrant investigation. Mr X can appeal to the Valuation Tribunal regarding the council tax discount and liability periods. We cannot investigate court action.

Bournemouth, Christchurch and Poole Council (25 016 505)

Statement Closed after initial enquiries Council tax 27-Feb-2026

Summary: We will not investigate Mr X’s complaint about the Council’s handling his council tax. While the Council accepted fault, it considered Mr X should have raised the matter earlier. Further investigation would not change the outcome, and we cannot achieve the outcome Mt X seeks. It was reasonable to expect Mr X to appeal the Council’s discretionary reduction decision.