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Council tax


Recent statements in this category are shown below:

  • Salford City Council (21 010 556)

    Statement Upheld Council tax 22-May-2022

    Summary: Mr X complained the Council failed to make him liable for council tax in August 2018 instead taking this action in 2021. The delayed action resulted in a large refund being make to Mr X's lodgers and the Council demanding arrears of over £7,000. The Council was at fault for not acting on information provided it to until three years later. To remedy the injustice caused, the Council will make a payment to Mr X of 50% of the amount charged in that three year period.

  • London Borough of Lambeth (22 001 608)

    Statement Upheld Council tax 22-May-2022

    Summary: We will not investigate this complaint about a late council tax refund. This is because the Council has provided a fair and proportionate remedy.

  • City of Bradford Metropolitan District Council (22 001 275)

    Statement Upheld Council tax 19-May-2022

    Summary: We will not investigate this complaint about Mr X's council tax bill. This is because the Council has agreed my invitation to provide a suitable remedy.

  • London Borough of Croydon (21 015 894)

    Statement Upheld Council tax 09-May-2022

    Summary: Mr X complains the Council unfairly added enforcement agent fees for council tax arrears when it knew he had changed address. The Council has agreed to remove the agent's visit charges.

  • Oadby & Wigston Borough Council (22 001 056)

    Statement Upheld Council tax 08-May-2022

    Summary: We will not investigate this complaint about a failed council tax direct debit. This is because the Council has provided a fair response and there is not enough remaining injustice to require an investigation.

  • West Northamptonshire Council (21 011 872)

    Statement Upheld Council tax 05-May-2022

    Summary: Mr N complains about the Council not providing calculations of his council tax reduction awards. He also complains about the Council's decision on one of those awards. We uphold the complaint about the calculations. But we have not looked at the substantive issue about the decision. That is because it is a reasonable expectation for Mr N to appeal that decision.

  • London Borough of Hackney (21 007 104)

    Statement Upheld Council tax 27-Apr-2022

    Summary: Mr B says the Council told him it had placed his council tax account on hold but then obtained a liability order and referred his debt to the bailiffs and delayed responding to his complaint. There is no evidence the Council told Mr B placing the council tax account on hold would not prevent it securing a liability order and the Council delayed responding to the complaint. An apology and payment to Mr B is satisfactory remedy.

  • London Borough of Brent (21 018 983)

    Statement Upheld Council tax 27-Apr-2022

    Summary: We will not investigate this council tax complaint from a landlord because the Council has provided a fair remedy.

  • Hartlepool Borough Council (21 011 869)

    Statement Not upheld Council tax 25-Apr-2022

    Summary: Mr X complained about the Council's handling of his council tax accounts. He was unhappy about an attachment of earnings order, liability for council tax bills, fairness over joint liability and lack of empathy by a Council officer. The Council was not at fault with the way the Council handled Mr X's council tax accounts or communicated with him about these matters.

  • Bristol City Council (21 011 180)

    Statement Not upheld Council tax 20-Apr-2022

    Summary: Mr X complains the Council delayed in issuing a council tax bill for his new home and made unnecessary, intrusive enquiries when assessing a claim for council tax reduction. Mr X also says he was given misleading and incorrect information. We have not found fault with the Council's actions.