Blackburn with Darwen Council (24 012 777)

Statement Closed after initial enquiries Council tax 03-Dec-2024

Summary: We will not investigate this complaint about Council tax liability as there is a right of appeal to a Valuation Tribunal.

Bolton Metropolitan Borough Council (24 015 472)

Statement Closed after initial enquiries Council tax 03-Dec-2024

Summary: We will not investigate Mr X’s complaint that his property is in the wrong council tax band. This is because we cannot investigate the banding decision made by the Valuation Office Agency. Also, the Council is not at fault for using the band provided by the Valuation Office Agency.

London Borough of Tower Hamlets (24 009 934)

Statement Closed after initial enquiries Council tax 03-Dec-2024

Summary: We will not investigate this complaint about Council tax banding because there is a right of appeal to a Valuation Tribunal.

Gedling Borough Council (24 012 600)

Statement Upheld Council tax 02-Dec-2024

Summary: We will not investigate this complaint about enforcement of a Council tax debt because the matter has been remedied.

Tendring District Council (24 010 914)

Statement Closed after initial enquiries Council tax 02-Dec-2024

Summary: We will not investigate this complaint about the Council’s handling of Ms X’s council tax query. This is because the tests in our Assessment Code are not met and there are insufficient grounds to warrant an investigation.

London Borough of Croydon (24 004 454)

Statement Not upheld Council tax 02-Dec-2024

Summary: Mr X complains the Council has wrongly taken recovery action in relation to council tax for several properties his company manages. As a result they have incurred unnecessary additional charges and fees. We found there is no evidence of fault in the way the Council has issued bills or in the subsequent recovery action.

Salford City Council (24 010 651)

Statement Closed after initial enquiries Council tax 29-Nov-2024

Summary: We will not investigate this complaint about an alledged failure by the Council to consider a payment arrangement for an outstanding council tax debt, or his request for discretionary relief. The Council has asked the complainant to complete the necessary form so it can consider this issues raised. It is unlikely further investigation by us would lead to a different outcome.

Birmingham City Council (23 018 635)

Statement Upheld Council tax 29-Nov-2024

Summary: The complainant complains about delays by the Council in preparing a new council tax account, leading to unaffordable payment requests. When the Council reset payment arrangements, it twice did not write to her. It also delayed responding to her complaint. She says this has been an incredibly stressful experience. Our decision is there was some fault by the Council in not writing to the complainant and delaying its complaint response. The Council has remedied some injustice by apologising, withdrawing reminders, summons and costs. The Council has agreed to our recommendation of a symbolic extra remedy.

West Suffolk Council (24 011 913)

Statement Closed after initial enquiries Council tax 27-Nov-2024

Summary: We will not investigate this complaint about a Council tax premium because there is a right of appeal to a Valuation Tribunal.

Bath and North East Somerset Council (24 012 049)

Statement Closed after initial enquiries Council tax 27-Nov-2024

Summary: We will not investigate this complaint about Council tax liability because there is a right of appeal to a Valuation Tribunal and it concerns a body out of jurisdiction.