Council tax


Recent statements in this category are shown below:

  • Durham County Council (18 001 943)

    Statement Not upheld Council tax 18-Mar-2019

    Summary: I found no fault in the way the Council reached the decision to put Mr X on its register of potentially violent persons and considered his appeal. I did not investigate other parts of Mr X's complaint about Council Tax matters.

  • Birmingham City Council (17 019 120)

    Statement Upheld Council tax 08-Mar-2019

    Summary: Ms A complains the Council caused distress when recovering council tax which she says she paid to a joint tenant. The Ombudsman considers there is fault by the Council. We consider the Council's proposal is an appropriate remedy.

  • Luton Borough Council (18 003 422)

    Statement Not upheld Council tax 08-Mar-2019

    Summary: The Ombudsman has not found fault by the Council regarding its decision to charge Mr X council tax when he previously had nothing to pay. The Council properly consulted residents. It sent the council tax bill to Mr X within the time required to give notice.

  • Reading Borough Council (18 012 596)

    Statement Not upheld Council tax 08-Mar-2019

    Summary: Mr B complains that the Council gave him wrong advice about a council tax exemption for his late mother's house so he delayed in renting out the property and suffered financial loss. He also says the Council wrongly advised him to make an application to the Valuation Tribunal. The Ombudsman finds the Council properly advised Mr B.

  • London Borough of Lewisham (18 002 873)

    Statement Upheld Council tax 04-Mar-2019

    Summary: The complainant says the Council failed to send accurate notices of her council tax reduction entitlement and reneged on payment plans. The Council says it had to make changes each time it received notice of changes to the complainant's entitlement to benefits. The Ombudsman finds the Council acted with fault in its management of the account and recommends a remedy.

  • London Borough of Redbridge (18 010 626)

    Statement Upheld Council tax 04-Mar-2019

    Summary: Ms X complained the Council was unlawfully pursuing her for a council tax debt which was over six years old. Ms X says this has caused her stress and anxiety. The Council was at fault. It has now agreed to cancel the amount it claimed Ms X owed. This is satisfactory to remedy the injustice it caused her.

  • Westminster City Council (17 018 008)

    Statement Not upheld Council tax 27-Feb-2019

    Summary: Mr G complains the Council is asking him to repay a housing benefit overpayment he has already paid. The Ombudsman's decision is there is no fault by the Council. The payments Mr G has made were to Council Tax.

  • Liverpool City Council (18 000 770)

    Statement Upheld Council tax 25-Feb-2019

    Summary: Ms X complains she was wrongly directed to a Valuation Tribunal and the Council did not consider her appeal under the Managing Unreasonable Behaviour Policy. There is no fault in respect of the Valuation Tribunal or the appeal. However, the Council extended the restrictions under the Managing Unreasonable Behaviour Policy without sufficient evidence and this is fault. It should instead enter into an acceptable behaviour contract with Ms X about her ongoing contact with the Council.

  • North Somerset Council (18 005 616)

    Statement Not upheld Council tax 19-Feb-2019

    Summary: Mr E complains the Council has sent a council tax debt to its enforcement agents. But a different agents have confirmed he had cleared all his council tax debts. The Ombudsman's investigation has compared Mr E's council tax bills over three years with the payments he made. This shows the Council is correct to say Mr E still owes it council tax.

  • Northumberland Council (18 003 125)

    Statement Upheld Council tax 18-Feb-2019

    Summary: The Council was responsible for a series of delays and created confusion when a property owner wanted to change from council tax to business rates. It got a liability order for council tax when it should not have done. These actions caused injustice to the complaint. The Council has agreed to apologise and pay the complainant £450 for the trouble it caused him.

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