Manchester City Council (25 011 509)

Statement Upheld Council tax 13-Jan-2026

Summary: We will not investigate this complaint that the Council wrongly sent enforcement agents to Mr X’s neighbour’s home. This is because we are satisfied with the actions the Council has taken to remedy the injustice caused to Mr X.

London Borough of Hillingdon (25 019 257)

Statement Closed after initial enquiries Council tax 13-Jan-2026

Summary: We will not investigate this complaint about a Council tax exemption and discount because there is a right of appeal to a Valuation Tribunal.

Southampton City Council (25 019 368)

Statement Closed after initial enquiries Council tax 13-Jan-2026

Summary: We will not investigate this complaint about a student exemption from Council tax because there is a right of appeal to a Valuation Tribunal.

Salford City Council (25 001 458)

Statement Upheld Council tax 13-Jan-2026

Summary: The Council was at fault. It failed to inform Mr X it would not proceed with his Council Tax disability band reduction application if he failed to provide information it requested. Although this did not cause Mr X an injustice the Council agreed to make service improvements to prevent this happening again to other applicants. There was no fault in how it handled Mr X’s Blue Badge application.

London Borough of Enfield (25 002 343)

Statement Upheld Council tax 13-Jan-2026

Summary: Mr X complained the Council did not apply his single person council tax discount and wrongly instructed enforcement agents to take debt recovery action against him. He also complained about poor communication from the Council. The Council was not at fault for the way it handled Mr X’s council tax account or for instructing enforcement agents. The Council was at fault for its lack of communication with Mr X, which caused him distress and uncertainty. The Council has agreed to apologise to Mr X.

London Borough of Southwark (25 017 714)

Statement Closed after initial enquiries Council tax 12-Jan-2026

Summary: We will not investigate this complaint about the Council’s handling of Mr X’s council tax liability. This is because the complaint is late and there are no good reasons to exercise discretion to consider it now.

Dorset Council (25 019 100)

Statement Closed after initial enquiries Council tax 12-Jan-2026

Summary: We will not investigate this complaint about Council tax liability because the matter was appealed to a Valuation Tribunal.

London Borough of Ealing (25 019 163)

Statement Closed after initial enquiries Council tax 12-Jan-2026

Summary: We will not investigate this complaint about a Council tax discount because there is a right of appeal to a Valuation Tribunal.

London Borough of Lambeth (25 019 929)

Statement Closed after initial enquiries Council tax 12-Jan-2026

Summary: We will not investigate this complaint about Council tax because there is a right of appeal to a Valuation Tribunal and relates to the Valuation Office Agency which is not within the Ombudsman’s jurisdiction.

London Borough of Lambeth (25 014 265)

Statement Closed after initial enquiries Council tax 09-Jan-2026

Summary: We will not investigate this complaint about council tax matters. This is because the complaint is late and there are no good reasons for this. The law says we cannot investigate the liability order proceedings.