Council tax


Recent statements in this category are shown below:

  • Vale of White Horse District Council (20 006 667)

    Statement Upheld Council tax 30-Nov-2020

    Summary: Ms X complains about delay by the Council in considering her request for council tax relief. The Ombudsman will not investigate this complaint because there is no significant injustice as the request was not allowed and the Council has remedied the compliant about delay

  • London Borough of Harrow (20 004 760)

    Statement Upheld Council tax 30-Nov-2020

    Summary: Mr B complained about the way the Council dealt with the recovery of his council tax arrears. The Council agreed it was at fault for not responding to Mr B's proposal for a repayment plan. However, the Council's apology and removal of the summons costs are an adequate remedy. In addition, the Ombudsman found no evidence of any fault in the Council's enforcement action.

  • London Borough of Brent (19 015 493)

    Statement Upheld Council tax 27-Nov-2020

    Summary: The Ombudsman will not investigate Miss H's complaint about council tax at her property. Miss H had the right of appeal to an independent tribunal and it is reasonable to expect Miss H to use this right of appeal.

  • Sandwell Metropolitan Borough Council (19 020 104)

    Statement Not upheld Council tax 25-Nov-2020

    Summary: There was no fault by the Council. The Council changed the billing for Council Tax once it was informed of the full details of the new tenants. Phone calls made to the Council before this date did not include the tenant's names so the account could not be changed. The landlord of the property says he had to pay the Council tax and then wait for refund to avoid a court judgement against him.

  • Maidstone Borough Council (19 013 607)

    Statement Upheld Council tax 20-Nov-2020

    Summary: Ms X complained the Council unfairly pursued her for Council tax payments she did not owe. She said this caused her stress and upset. The Council was at fault when it failed to clearly explain what she owed on several occasions. The Council has agreed to make a payment to Ms X in recognition of the uncertainty and stress this caused her.

  • Warwick District Council (19 018 093)

    Statement Upheld Council tax 16-Nov-2020

    Summary: Mr X complains the Council incorrectly informed him his mother's property qualified for a council tax exemption. We found fault as the Council gave Mr X wrong information and he was put to some time and trouble resolving the matter. The Council has accepted it was at fault. It has already apologised to Mr X in recognition of the time and trouble caused which is suitable action for it to take. So, we have completed our investigation.

  • London Borough of Lambeth (20 000 866)

    Statement Upheld Council tax 05-Nov-2020

    Summary: Miss X complains the Council has not refunded all the Council Tax she overpaid when she was a student and therefore exempt. I have completed my investigation. There is fault by the Council. It should apologise, issue a refund, and pay Miss X £150.

  • Dartford Borough Council (19 013 106)

    Statement Upheld Council tax 28-Oct-2020

    Summary: Miss C complained the Council took nine months after being informed of her housing occupancy to bill her for council tax. The Ombudsman finds the Council was at fault because it delayed sending council tax bills to Miss C. This caused her unnecessary shock and distress. The Council has agreed to our recommendations to address the injustice caused to Miss C.

  • London Borough of Haringey (19 013 480)

    Statement Upheld Council tax 22-Oct-2020

    Summary: Mrs C complains about the Council's delaying inspecting a property she converted from a house in multiple occupation to separate flats. She says the delay meant the Council billed her for council tax she should not have been liable for. The Ombudsman upholds the complaint due to the Council's delay in responding to Mrs C's emails. The Council has agreed to apologise to Mrs C. But the delay was not the reason for Mrs C's outstanding council tax bill.

  • London Borough of Bromley (19 013 869)

    Statement Not upheld Council tax 22-Oct-2020

    Summary: Ms X complained the Council acted unreasonably when it issued a summons and engaged bailiffs in respect of a council tax debt. We found no fault by the Council.

Privacy settings

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.