Statement Upheld Council tax 09-Dec-2021
Summary: The Council was at fault for how it handled Ms X's application for council tax support. This caused Ms X injustice as she cannot be sure whether her council tax support entitlement should be backdated. The Council has agreed to the actions at the end of this statement to remedy the injustice to Ms X.
Statement Not upheld Council tax 06-Dec-2021
Summary: Mr X complained about the Council adding a premium to his council tax bill on a property it sold him. We found the Council did not act with fault in either selling the property or later billing and taking council tax recovery action against Mr X.
Statement Upheld Council tax 02-Dec-2021
Summary: Miss X complained about the Council's decision to charge her council tax on an empty property she owned between May 2020 and September 2020. We find the Council was at fault as it failed to consider whether to use its discretionary powers to apply a discount to Miss X's council tax. The Council has already reviewed its decision about Miss X's council tax and waived the payment. That remedies any injustice caused.
Statement Upheld Council tax 30-Nov-2021
Summary: the Council has already provided a satisfactory remedy for injustice caused by its fault in responding to Miss X's enquiries about disputed arrears on her Council Tax account.
Statement Upheld Council tax 23-Nov-2021
Summary: Mr X complained about the Council's actions regarding his council tax account. The Council is at fault because it issued Mr X a bill and failed to notify him of his right of appeal to the Valuation Tribunal. The Council has agreed to reissue Mr X's bill and provide him with his right of appeal to the Valuation Tribunal. The Council has also agreed to update its website and council tax bill letter so it provides information about council tax liability appeals.
Statement Upheld Council tax 22-Nov-2021
Summary: We will not investigate this complaint about problems with Mr X's council tax. This is because the Council's actions were sufficient remedy for any injustice caused to Mr X. A financial remedy is not warranted.
Statement Upheld Council tax 05-Nov-2021
Summary: We will not investigate Mr X's council tax complaint. The Council has apologised appropriately for the failings in communication and billing. We would not investigate the council tax account because there was a right of appeal to the Valuation Tribunal. An appeal was not necessary because Mr X accepted and paid the final bill.
Statement Upheld Council tax 04-Nov-2021
Summary: Ms X complained the Council instructed bailiffs to chase a debt in 2020 which she accrued before 2013. Ms X also complained the Council instructed bailiffs despite her continuing to pay this debt through her benefits. Ms X says this matter has caused her stress and anxiety. The Ombudsman does not find fault with the Council chasing the debt through deductions to Ms X's benefits. The Ombudsman does find fault with the Council passing this matter to a bailiff for collection and for how the Council handling Ms X's complaint. The Council agreed to the Ombudsman's recommendations to apologise to Ms X and apply a further reduction to Ms X's debt of £72 in addition to the £150 already applied.
Statement Upheld Council tax 21-Oct-2021
Summary: Ms D complained on behalf of Ms E that the Council failed to make her aware she was liable for council tax when it placed her in temporary accommodation. We find the Council was at fault as it gave Ms E misleading information about whether she was liable for council tax. It also delayed and failed to appropriately respond to her complaint. The Council has agreed to our recommendations to address the injustice caused.
Statement Upheld Council tax 18-Oct-2021
Summary: Mr X complained the Council failed to clearly explain what council tax he owed and sent confusing bills and a summons without a reminder. The Council was at fault for sending Mr X three different bills on one day. It has already apologised for this. The Council has clearly explained to Mr X how it calculated the council tax he owed and has withdrawn the summons. This was an appropriate remedy for any injustice caused to Mr X.