Council tax


Recent statements in this category are shown below:

  • Oadby & Wigston Borough Council (19 017 912)

    Statement Upheld Council tax 06-Apr-2020

    Summary: The Ombudsman has no reason to investigate this complaint about the Council's mistakes in dealing with a council tax account. This because the Council has already taken suitable action to remedy what went wrong, in its own investigation of the complaint.

  • Westminster City Council (19 020 107)

    Statement Upheld Council tax 06-Apr-2020

    Summary: Mr X complains about the Council's enforcement of a council tax debt. The Ombudsman will not investigate this complaint because the matter has been remedied.

  • London Borough of Wandsworth (19 019 719)

    Statement Upheld Council tax 03-Apr-2020

    Summary: Mrs X complains that the Council failed to credit her with all her payments of council tax. The Ombudsman will not investigate this complaint because the Council has remedied the matter to the Ombudsman's satisfaction. Part of the complaint is out of time.

  • London Borough of Barnet (19 020 065)

    Statement Upheld Council tax 02-Apr-2020

    Summary: Mr X complains that the Council failed to record his council tax payments correctly. The Ombudsman will not investigate this complaint because the matter has been remedied by the Council.

  • North Somerset Council (19 014 271)

    Statement Upheld Council tax 26-Mar-2020

    Summary: Ms X complains the Council's decision to pursue an attachment of earnings order has not taken account of her ability to pay and caused further financial hardship. The Council says it has included all expenditure claimed by Ms X but the evidence provided does not support this. The Council has now cancelled the attachment of earnings order and sent Ms C a new income and expenditure form to complete. This is an appropriate remedy.

  • Royal Borough of Greenwich (19 011 225)

    Statement Not upheld Council tax 26-Mar-2020

    Summary: Mr B complained about the time taken by the Council to recover a very old council tax debt. We cannot find fault with the Council's actions.

  • Royal Borough of Greenwich (18 011 395)

    Statement Upheld Council tax 20-Mar-2020

    Summary: Ms E complains about how the Council has enforced an old council tax debt. We question whether the Council correctly issued the summons. And, in any case, Ms E can no longer get records to prove her assertion she paid the debt at the time. So, our view is it is not fair to now collect the debt.

  • North Norfolk District Council (19 009 731)

    Statement Not upheld Council tax 20-Mar-2020

    Summary: The Council has confirmed it made errors in its calculation of the Council Tax owed by the owners of a number of holiday chalets. However, the complainant has not been disadvantaged by this. For this reason, the Ombudsman has discontinued his investigation.

  • Tamworth Borough Council (19 006 686)

    Statement Upheld Council tax 18-Mar-2020

    Summary: the complainant says the Council failed to properly calculate a refund of council tax, explain its calculation or comply with the complaints' procedure. The Council recognised its fault but says it paid the refund promptly. The Ombudsman finds the Council at fault.

  • Salford City Council (19 006 452)

    Statement Upheld Council tax 12-Mar-2020

    Summary: Mr B complains about the Council's recovery of a council tax liability from a short period in 2016. There was fault by the Council which caused injustice to Mr B. The Council will apologise and make a payment to Mr B.