Council tax


Recent statements in this category are shown below:

  • Durham County Council (19 015 667)

    Statement Upheld Council tax 19-Jun-2020

    Summary: Enforcement Agents acting for the Council served a removal of goods notice on the wrong property. The Council and Agents did not deal properly with Mr X's complaint about this. To put this right the Council will apologise to Mr X and pay him £250.

  • Wolverhampton City Council (19 013 214)

    Statement Upheld Council tax 18-Jun-2020

    Summary: The Council failed to update Mr B's address and so did not notify him of a small outstanding council tax liability. This caused injustice to Mr B which the Council will remedy by making a payment to him.

  • Cheltenham Borough Council (19 009 223)

    Statement Upheld Council tax 18-Jun-2020

    Summary: There was fault by the Council in how it handled council tax liability for a property owned by Mr B. The Council will write-off the outstanding liability and make a payment to Mr B for the time and trouble he has been put to in pursuing the complaint.

  • London Borough of Croydon (18 018 825)

    Statement Upheld Council tax 29-May-2020

    Summary: Ms D complains the Council wrongly instructed enforcement agents to collect a debt for an address with which she had no connection. The Council has recognised its fault. We have completed our investigation finding the Council has offered a satisfactory remedy to Ms D for any injustice arising from this. The Council has also agreed to make some procedural improvements detailed at the end of this statement.

  • Mid Sussex District Council (19 007 886)

    Statement Upheld Council tax 28-Apr-2020

    Summary: There was avoidable delay by the Council in refunding council tax to Ms X. The Council's apology and payment of £50 compensation has already suitably put right the stress and financial pressure the delay caused Ms X.

  • South Northamptonshire District Council (19 021 113)

    Statement Upheld Council tax 23-Apr-2020

    Summary: The Ombudsman will not investigate this complaint about failings by the Council regarding the complainant's council tax. This is because the Council has provided a fair response and there is not enough remaining injustice to require an investigation. In addition, the complainant can take part of her complaint to the Information Commissioner.

  • Chesterfield Borough Council (19 020 548)

    Statement Upheld Council tax 14-Apr-2020

    Summary: The Ombudsman will not investigate this complaint about the Council wrongly suspending the complainant's council tax direct debit. This is because the Council has provided a fair response and there is not enough injustice to require an investigation.

  • Liverpool City Council (19 019 151)

    Statement Upheld Council tax 14-Apr-2020

    Summary: Mr X complains that the Council failed to note that he had changed address and he received enforcement costs as a result. The Ombudsman will not investigate this complaint because the matter has been remedied as the Council paid his costs.

  • Somerset West and Taunton Council (19 020 950)

    Statement Upheld Council tax 09-Apr-2020

    Summary: The Ombudsman will not investigate this complaint about errors the Council made in setting up the complainant's council tax account. This is because the Council has provided a fair response and there is not enough remaining injustice to require an investigation.

  • Westminster City Council (19 020 107)

    Statement Upheld Council tax 06-Apr-2020

    Summary: Mr X complains about the Council's enforcement of a council tax debt. The Ombudsman will not investigate this complaint because the matter has been remedied.