Council tax


Recent statements in this category are shown below:

  • Salford City Council (18 005 419)

    Statement Upheld Council tax 15-Jan-2019

    Summary: Mrs X complains that the Council refuses to take back her council tax debt from bailiffs, which she says it should have done because of her vulnerability. She complains about the way the Council handled her complaint, and says the Council contacted her doctor without her permission. She says this has caused her stress and cost her time and trouble. Despite largely finding no fault with the way the Council handled collecting the debt, the Ombudsman finds some fault with the Council for failing to call Mrs X as promised, and with its complaint handling. The Council has agreed to apologise to Mrs X, make a payment to recognise the faults, and review its complaints procedure. The Ombudsman has not investigated the part of Mrs X's complaint about the Council contacting her doctor. This is because the Information Commissioner's Office is better placed to deal with complaints of this nature.

  • London Borough of Croydon (18 006 399)

    Statement Not upheld Council tax 14-Jan-2019

    Summary: Mr Y complains the Council wrongly addressed a council tax bill for a property he is liable for. As a result, Mr Y says he has incurred avoidable enforcement fees. The Ombudsman finds no fault in the Council's actions because the bill was correctly addressed to those with joint and several liability for the property.

  • Plymouth City Council (18 008 649)

    Statement Upheld Council tax 14-Jan-2019

    Summary: It was fault for the Council to send correspondence to Miss Z about a Council Tax debt rather than to Mrs X who was authorised to handle her account. Miss Z was distressed when an enforcement agent visited her to recover the debt. Matters would not have reached this stage if the Council Tax records had been accurately updated and correspondence had been sent to Mrs X instead. The Council has accepted my findings and agreed to provide a suitable remedy.

  • North Somerset Council (17 016 531)

    Statement Upheld Council tax 09-Jan-2019

    Summary: Mrs T complained the Council was wrong to send an enforcement agent to recover council tax arrears for a period from 2011. She says this caused distress and time and trouble. The Ombudsman considers there were faults in the Council's handling of this matter. The Council has agreed to remove agent's fees of £75 as a remedy.

  • London Borough of Havering (18 008 848)

    Statement Upheld Council tax 09-Jan-2019

    Summary: Miss D complained the Council delayed billing her for council tax, failed to evidence that she owes the amount claimed, gave her inaccurate information and unreasonably sent bailiffs to her property without writing to her first. There is no fault in how the Council billed Miss D. The Council accepts it should have written to Miss D before referring the arrears to the bailiffs after a nine year gap. The Council has agreed to remove the bailiff fees. That, plus an apology and deduction of £100 from Miss D's council tax arrears is satisfactory remedy for Miss D's distress at having to deal with bailiffs after no contact from the Council for nine years.

  • London Borough of Croydon (18 003 928)

    Statement Upheld Council tax 09-Jan-2019

    Summary: Ms X complains about the way the Council dealt with her Housing Benefit application and Council Tax account since 2016 as she received Liability Orders for non- payment. The Council has accepted it was at fault and incorrectly issued one Liability Order. It also accepted it was at fault as it did not advise Ms X of her appeal rights on decisions about her benefits. The Council has already apologised and offered a payment in recognition of the distress caused. So, the Ombudsman is completing his investigation.

  • East Riding of Yorkshire Council (18 007 397)

    Statement Upheld Council tax 04-Jan-2019

    Summary: Mr B complains about how the Council charged him Council Tax and dealt with overpayments it collected from him. The Council was at fault for not repaying Mr B the excess payments. This caused him avoidable frustration and inconvenience. The Council should ensure its staff are aware of its policy about repayments and review the information on its website about repayments.

  • Wokingham Borough Council (18 007 557)

    Statement Upheld Council tax 19-Dec-2018

    Summary: Mr X complains the Council delayed in seeking to recover council tax arrears, causing him distress. The Ombudsman finds the Council's delay amounts to fault and recommends it waives the debt and takes action to prevent recurrence.

  • North Somerset Council (18 001 779)

    Statement Not upheld Council tax 17-Dec-2018

    Summary: Miss B complained about the Council not sending large print paper copies of her council tax bills. The Council did not do so because she had signed up to ebilling. It has now ended this and will send her paper bills in the future.

  • Kingston upon Hull City Council (18 002 834)

    Statement Not upheld Council tax 10-Dec-2018

    Summary: There is no fault in the Council's actions in relation to its recovery of council debts accrued on Mr F's Property C in the April to June 2017 period. There are no grounds to consider his complaint in relation to an earlier period as Mr F could have complained about these earlier and so there are no grounds to exercise discretion to consider these now.

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