Council tax


Recent statements in this category are shown below:

  • London Borough of Ealing (18 010 043)

    Statement Not upheld Council tax 07-Jan-2020

    Summary: Mr B complained about the Council's actions in respect of recovering council tax arrears and housing benefit overpayments. He also complained about events when he was made homeless. We are unable to investigate the issues raised as Mr B had a right of appeal to tribunals about both matters. We are also unable to find fault in the way the Council has tried to recover the debts. The events leading to his homelessness are too old to investigate now.

  • Wirral Metropolitan Borough Council (19 006 152)

    Statement Not upheld Council tax 06-Jan-2020

    Summary: There was no fault in the Council's decision it could not refund the complainant an overpayment of Council Tax. This is because she was not named on the tax bill during the relevant period. The Ombudsman has therefore completed his investigation.

  • South Hams District Council (19 005 785)

    Statement Upheld Council tax 06-Jan-2020

    Summary: Mr B complains that the Council did not properly deal with a complaint about his Council Tax. The Council was at fault because it did not follow its Corporate Debt Policy. Mr B lost an opportunity to prevent the debt being passed to enforcement agents. The Council has agreed to bring Mr B's debt back to the Council, refund Mr B any enforcement agents charges to date, agree a repayment strategy and review its policy.

  • Sandwell Metropolitan Borough Council (19 006 718)

    Statement Upheld Council tax 02-Jan-2020

    Summary: Mr C complains about the way the Council dealt with his council tax account and says he had to pay a large sum to release his clamped car and spent unnecessary time and trouble in trying to resolve the matter. The Ombudsman has found fault by the Council as it failed to tell Mr C about his right of appeal or respond to his complaint. However, the Ombudsman considers the agreed actions of an apology, £100 and the Council to consider Mr C's information to reach a new decision on his liability with an associated right of appeal provide a suitable remedy.

  • South Derbyshire District Council (19 007 513)

    Statement Upheld Council tax 24-Dec-2019

    Summary: Mr C complains about the way the Council dealt with his council tax account and says he suffered distress and spent time and trouble in trying to resolve the matter. The Ombudsman has found fault by the Council but considers the actions it has already taken provide a satisfactory remedy.

  • Sandwell Metropolitan Borough Council (18 017 304)

    Statement Upheld Council tax 23-Dec-2019

    Summary: Ms C complains about the way the Council treated overpayments she made to her council tax account and dealt with her subsequent complaint. Ms C says the Council wrongly took recovery action which caused her upset and she spent unnecessary time and trouble in trying to resolve the matter. The Ombudsman has found fault by the Council in the way it responded to Ms C's complaint and a missed opportunity to avoid further recovery action but considers the agreed actions including an apology, £200 and full explanation are enough to provide a suitable remedy.

  • Calderdale Metropolitan Borough Council (19 006 416)

    Statement Not upheld Council tax 20-Dec-2019

    Summary: Ms X complains the Council has mishandled her council tax account. The evidence shows Ms X has arrears of over £2,000 and the Council has taken action to recover this. There is no evidence of fault in the Council's actions.

  • Calderdale Metropolitan Borough Council (19 006 157)

    Statement Not upheld Council tax 20-Dec-2019

    Summary: Mr B complained the Council delayed billing him for council tax. The Council's late billing happened because the Valuation Office backdated a change in banding. The Council told the Valuation Office of the works following their completion. The issue of late bills is therefore not due to fault by the Council.

  • London Borough of Bromley (19 012 738)

    Statement Upheld Council tax 19-Dec-2019

    Summary: Ms X complains about the way the Council has dealt with her council tax liability. The Ombudsman will not investigate this complaint because the matter has been remedied and there remains a right of appeal to a Valuation Tribunal.

  • London Borough of Barnet (18 019 346)

    Statement Not upheld Council tax 17-Dec-2019

    Summary: Mr T complains the Council wrongly took recovery action against him due to an error regarding a discount. The Ombudsman finds no evidence of fault by the Council.