Liverpool City Council (24 019 190)

Statement Closed after initial enquiries Council tax 31-Mar-2025

Summary: We will not investigate this complaint about the way the Council handled a change of council tax liability for a rental property. This is because there is insufficient evidence of injustice and because the complainant could complain to the Information Commissioner.

Gedling Borough Council (24 022 464)

Statement Closed after initial enquiries Council tax 31-Mar-2025

Summary: We will not investigate this complaint about a Council tax premium as there is a right of appeal to a Valuation Tribunal.

London Borough of Southwark (24 014 603)

Statement Closed after initial enquiries Council tax 30-Mar-2025

Summary: We will not investigate this complaint that the Council charged the complainant too much council tax. This is because there is insufficient evidence of fault by the Council and because the complainant could have appealed to the Valuation Tribunal.

Havant Borough Council (24 022 751)

Statement Closed after initial enquiries Council tax 28-Mar-2025

Summary: We will not investigate Mr B’s complaint about his property’s council tax band. This is because we cannot investigate the decision made by the Valuation Office Agency.

Eastbourne Borough Council (24 018 206)

Statement Closed after initial enquiries Council tax 27-Mar-2025

Summary: We will not investigate this complaint about the Council’s refusal to provide the complainant with a discretionary council tax discount. This is because the Council’s decision carries a right of appeal to an independent tribunal and it would be reasonable for the complainant to exercise that right.

Harlow District Council (24 020 336)

Statement Closed after initial enquiries Council tax 27-Mar-2025

Summary: We will not investigate this complaint about council tax arrears and when letters are posted. This is because there is insufficient evidence of fault causing injustice.

Bracknell Forest Council (24 021 009)

Statement Closed after initial enquiries Council tax 27-Mar-2025

Summary: We will not investigate this complaint about council tax exemption. It is reasonable to expect Miss X to have appealed to the Valuation Tribunal.

North Tyneside Metropolitan Borough Council (24 012 455)

Statement Upheld Council tax 27-Mar-2025

Summary: Mr X complained the Council did not tell the courts and enforcement agents, also known as bailiffs, of his agreed reasonable adjustments when it took action against him regarding council tax. I do not find the Council’s actions caused Mr X significant injustice. However, I find the Council at fault for not telling the enforcement agents of the reasonable adjustments and recommend service improvements to prevent possible future injustice.

London Borough of Hackney (24 018 414)

Statement Closed after initial enquiries Council tax 26-Mar-2025

Summary: We will not investigate Mr X’s complaint about his council tax repayment. This is because there is not enough evidence of fault to justify investigating and further investigation would not lead to a different outcome.

Leicester City Council (24 018 823)

Statement Closed after initial enquiries Council tax 26-Mar-2025

Summary: We will not investigate this complaint about the Council's administration of a council tax account as there is insufficient remaining injustice caused to the complainant to justify our further involvement.