Council tax


Recent statements in this category are shown below:

  • Birmingham City Council (17 007 975)

    Statement Closed after initial enquiries Council tax 13-Nov-2017

    Summary: The Ombudsman will not investigate this complaint about the way the Council handled the complainant's council tax and council tax support. This is because there is insufficient evidence of fault by the Council.

  • Westminster City Council (17 000 662)

    Statement Upheld Council tax 10-Nov-2017

    Summary: there was delay by the Council in refunding a council tax credit. The Council also caused confusion. I recommended the Council apologises to the complainant and pays her £100.

  • Aylesbury Vale District Council (16 015 281)

    Statement Upheld Council tax 10-Nov-2017

    Summary: The Council was at fault because it does not have a formal debt recovery policy which covers bankruptcy. It also failed to keep a record of what information it gave to Miss X about the consequences of being declared bankrupt. But the identified fault did not cause Miss X any injustice. The Ombudsman will not exercise its discretion to investigate the rest of Miss X's complaint. Many of the matters complained about took place more than twelve months ago and there were appeal rights available to Miss X.

  • Wigan Metropolitan Borough Council (17 003 229)

    Statement Closed after initial enquiries Council tax 09-Nov-2017

    Summary: The Ombudsman will not investigate Mr and Mrs B's complaint the Council failed to update address details leading to enforcement agents visiting their home. Further consideration of the complaint is unlikely to find fault by the Council causing a significant personal injustice to Mr and Mrs B. And we cannot achieve any more for Mr and Mrs B.

  • Sefton Metropolitan Borough Council (17 000 674)

    Statement Upheld Council tax 09-Nov-2017

    Summary: The Council wrongly took enforcement action against Mr X for unpaid council tax when he did not owe any money. Enforcement agents went to a property Mr X had let to a tenant causing him distress. The enforcement agents did not follow their agreement with the Council and demanded full immediate payment from Mr X. Mr X had to borrow over £1,000 from relatives causing him more distress and humiliation. The Council will apologise to Mr X and pay him £500. It has also told the Ombudsman what action it has or will take to prevent this happening again.

  • Bristol City Council (16 017 582)

    Statement Closed after initial enquiries Council tax 09-Nov-2017

    Summary: The Ombudsman will not investigate this complaint about council tax and council tax reduction. This is because there is insufficient evidence of fault by the Council.

  • Tameside Metropolitan Borough Council (17 010 882)

    Statement Closed after initial enquiries Council tax 08-Nov-2017

    Summary: The Ombudsman will not investigate this complaint about council tax arrears. This is because there is insufficient evidence of fault by the Council.

  • Charnwood Borough Council (17 002 369)

    Statement Not upheld Council tax 08-Nov-2017

    Summary: There is no fault in the way the Council processed Mrs X's council tax bill or her application for council tax support.

  • Horsham District Council (17 011 351)

    Statement Closed after initial enquiries Council tax 08-Nov-2017

    Summary: The Ombudsman will not investigate this council tax complaint. This is because there is insufficient evidence of fault by the Council and because the complainant could appeal to the Valuation Tribunal.

  • Babergh District Council (17 011 299)

    Statement Closed after initial enquiries Council tax 07-Nov-2017

    Summary: Mr X complains that the Council has sent him council tax bills for properties he does consider himself liable for. The Ombudsman will not investigate this complaint because there is a right of appeal to a Valuation Tribunal and the injustice does not warrant investigation.

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