Decision search
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Kent County Council (24 005 920)
Statement Closed after initial enquiries Other 16-Dec-2024
Summary: We will not investigate Miss X’s complaint. This is because there is not enough evidence of fault in the Council’s decision not to consider her complaint whilst there are ongoing court proceedings.
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Stockton-on-Tees Borough Council (24 007 782)
Statement Upheld Noise 16-Dec-2024
Summary: Mr X complained about how the Council handled his report of a statutory nuisance. We find the Council at fault for its poor communication. This left Mr X uncertain of the outcome of his report and unaware of the alternative options he could pursue. The Council has agreed to apologise and make improvements to its services.
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London Borough of Hackney (24 008 470)
Statement Closed after initial enquiries Homelessness 16-Dec-2024
Summary: We will not investigate Ms X’s complaint the Council has not rehoused her despite her being on its housing register since 2015. The Council has considered her priority band appeal and there is insufficient evidence of fault in its decision-making to justify our involvement.
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Reading Borough Council (24 008 501)
Statement Closed after initial enquiries Special educational needs 16-Dec-2024
Summary: We will not investigate Mrs X’s complaint about the Council’s failure to respond during the Education, Health and Care needs assessment process and the decision not to assess Y for an Education, Health and Care plan. The Council has apologised for the poor communication and acted to improve its service. It is unlikely an investigation would achieve anything more. She had a right of appeal to a tribunal about the decisions not to assess Y for an Education, Health and Care plan in 2023 and 2024.
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South Tyneside Metropolitan Borough Council (24 008 758)
Statement Closed after initial enquiries Councillor conduct and standards 16-Dec-2024
Summary: We will not investigate this complaint about the Council’s handling of a member conduct complaint as it is reasonable to expect Mr X to ask the Council to review its decision.
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Warrington Council (24 010 203)
Statement Closed after initial enquiries Special educational needs 16-Dec-2024
Summary: We will not investigate Ms X’s complaint the Council failed to review her child’s Education, Health and Care Plan within the legal timeframe. Any fault has not caused a significant enough injustice to justify our involvement.
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Milton Keynes Council (24 010 243)
Statement Closed after initial enquiries Special educational needs 16-Dec-2024
Summary: We cannot investigate the Council’s decision on the placement it would name in an Education, Health, and Care Plan. This is because Mrs X has already appealed the Council’s decision, and the law does not allow us to investigate here. Nor will we investigate Mrs X’s complaint about delays in issuing the plan, because there is no significant injustice, and the Council has apologised for delays here.
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Walsall Metropolitan Borough Council (24 010 452)
Statement Closed after initial enquiries Charging 16-Dec-2024
Summary: We will not investigate Ms X’s complaint about how the Council considered her adult children’s disabled related expenditure because there is insufficient evidence of fault to justify our involvement.
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Southend-on-Sea City Council (24 010 511)
Statement Closed after initial enquiries Special educational needs 16-Dec-2024
Summary: We cannot investigate Ms X’s complaint about the Council not securing alternative or interim education provision while her child is not attending school. Ms X has used her right to appeal to the SEND Tribunal and because these are matters which are linked to her appeal, the law does not allow us to investigate.
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Peterborough City Council (24 010 854)
Statement Closed after initial enquiries Homelessness 16-Dec-2024
Summary: We will not investigate Ms X’s complaint about the Council’s handling of her homelessness. Part of the complaint is late and there is insufficient evidence of fault to justify our involvement in relation to the parts that are in time.