Decision search
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London Borough of Hounslow (24 014 762)
Statement Closed after initial enquiries Other 17-Dec-2024
Summary: We will not investigate Mr X’s complaint about the Council’s delay in determining his client’s planning application. This is the issue carried a right of appeal which it would have been reasonable for Mr X/his client to use. Mr X has now appealed against the Council’s decision to refuse his client’s application and we cannot therefore investigate any concerns about the Council’s handling of the application or his complaint. This is because doing so would overlap with the appealable issues and the issue does not in any event cause Mr X significant injustice.
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Devon County Council (24 015 191)
Statement Upheld Disabled children 17-Dec-2024
Summary: Mr X complained about the Council’s handling of his complaint about his son, Y’s, care. He complained the Council has not considered the complaint after a long delay. Mr X said Y has not received the enabling support specified in his Education, Health and Care Plan. There was fault in the way the Council did not complete the statutory children’s complaint procedure and delayed communicating this. The Council has not considered the complaint and Mr X was put to time and trouble to complain. The Council has agreed to apologise, make a financial payment and progress the children’s statutory complaint process.
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Hertsmere Borough Council (24 015 265)
Statement Closed after initial enquiries Council tax 17-Dec-2024
Summary: We will not investigate this complaint about Council tax liability because there is a right of appeal to a Valuation Tribunal.
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London Borough of Havering (24 015 374)
Statement Closed after initial enquiries Council tax 17-Dec-2024
Summary: We will not investigate this complaint about Council tax discounts because there is a right of appeal to a Valuation Tribunal.
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Sandwell Metropolitan Borough Council (24 015 906)
Statement Closed after initial enquiries Refuse and recycling 17-Dec-2024
Summary: We cannot investigate this complaint about proposed changes to the Council’s refuse collections. This is because the issue affects all or most residents in the Council’s area.
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Hampshire County Council (24 011 697)
Statement Closed after initial enquiries Transport 17-Dec-2024
Summary: We will not investigate Mrs X’s complaint about the Council’s decision not to issue her with a blue badge. There is not enough evidence of fault in the Council’s decision-making process when determining her application to warrant us investigating.
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Buckinghamshire Council (24 011 455)
Statement Closed after initial enquiries Child protection 17-Dec-2024
Summary: We will not investigate Mrs X’s complaint about the conduct of an Initial Child Protection Conference. The faults in procedure were unlikely to have affected the outcome, so any injustice caused to Mrs X is not enough to warrant our further involvement.
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London Legacy Development Corporation Ltd (24 012 243)
Statement Closed after initial enquiries Planning applications 17-Dec-2024
Summary: We will not investigate Mr X’s complaint about the London Legacy Development Corporation’s planning application and enforcement processes relating to residential development at a building in which he owns a flat. The matters complained of and the planning outcome do not cause Mr X sufficient significant personal injustice to warrant us investigating.
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Cambridgeshire County Council (24 012 265)
Statement Closed after initial enquiries Assessment and care plan 17-Dec-2024
Summary: We will not investigate Ms X’s complaint about the Council’s adult social care and housing involvement with her son. This is because there is no sign of fault in the Council’s decision not to accept her complaint without her son’s consent.
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Leeds City Council (24 012 646)
Statement Closed after initial enquiries Special educational needs 17-Dec-2024
Summary: We will not investigate this complaint about comments made by a caseworker regarding parental responsibility. This is because the issue has not caused a significant enough injustice to warrant investigation and because we cannot achieve the outcome that the complainant seeks.