Decision search
Your search has 50690 results
-
Chesterfield Borough Council (24 016 282)
Statement Closed after initial enquiries Other 17-Dec-2024
Summary: We cannot investigate Mr B’s complaint that his property is being damaged due to the Council’s handling of improvement works to the adjoining property. This is because we cannot investigate complaints about the management of social housing by a council in its role as a social landlord.
-
Staffordshire County Council (24 008 792)
Statement Closed after initial enquiries Residential care 17-Dec-2024
Summary: We will not investigate Mrs X’s complaint about her father’s care prior to August 2022. This is because a significant amount of time has passed since Staffordshire County Council was responsible for Mr Y’s care, which impacts on our ability to consider this now. There is another Ombudsman service that will be better placed to look at the remainder of the complaint.
-
NHS Staffordshire and Stoke-On-Trent ICB (24 008 792a)
Statement Closed after initial enquiries Care and treatment 17-Dec-2024
Summary: We will not investigate Mrs X’s complaint about her father’s care prior to August 2022. This is because a significant amount of time has passed since Staffordshire County Council was responsible for Mr Y’s care, which impacts on our ability to consider this now. There is another Ombudsman service that will be better placed to look at the remainder of the complaint.
-
London Borough of Hillingdon (23 013 032)
Statement Upheld Homelessness 16-Dec-2024
Summary: Ms X complained the Council provided unsuitable bed and breakfast accommodation when she was homeless and failed to move her to suitable accommodation once her baby was born. The Council was at fault and Ms X and her baby remained in bed and breakfast accommodation for 25 weeks longer than the legislation allows. The Council will apologise to Ms X and pay her £2,750 to recognise the frustration and distress she was caused.
-
West Northamptonshire Council (23 015 267)
Statement Upheld Other 16-Dec-2024
Summary: We have upheld this complaint because the Council delayed considering a complaint at stage three of the children’s statutory complaints procedure. The Council has now agreed to resolve the complaint by arranging a stage three panel without further delay. It will also apologise to the complainant for not doing so sooner.
-
West Sussex County Council (23 016 430)
Statement Upheld Charging 16-Dec-2024
Summary: Ms D complained the Council delayed completing the financial assessment for her mother, Ms X, and failed to explain how much her care would cost. She said had Ms X known the cost of the care package; she would not have accepted it. This has caused her emotional and financial distress. The Council is at fault for failing to provide clear written information about the charging process and delay in the financial assessment process.
-
London Borough of Enfield (23 017 143)
Statement Upheld Homelessness 16-Dec-2024
Summary: Mr Z complains on behalf of Mr X and Miss Y that the Council failed to act on their homelessness application after they received a Section 21 notice. Mr Z says the Council also failed to communicate with Mr X and Miss Y and the key worker was rude. Mr Z says this caused Mr X and Miss Y a great deal of distress. We have found fault in the actions of the Council for failing to act on Mr X and Miss Y’s homelessness application. The Council has agreed to issue an apology, pay Mr X and Miss Y a financial payment, review their priority date and complete service improvements.
-
St Helens Metropolitan Borough Council (23 017 786)
Statement Upheld Special educational needs 16-Dec-2024
Summary: Mrs Z complains about how the Council administered her son’s (X) Education Health and Care Plan review. We uphold the complaint when comparing the Council’s assessment against the requirements of the Special Educational Needs Code of Practice. The Council has agreed to our recommendations.
-
Statement Upheld Direct payments 16-Dec-2024
Summary: Mr X complained about the Council’s failure to meet his care and support needs since 2020 and mismanagement of his direct payments since they were first made in 2016. This led to a large debt that Mr X cannot afford to repay and caused a significant decline in his mental health. We found the Council to be at fault. It failed to monitor the direct payment and address the surplus in his account. To remedy the injustice to Mr X, the Council has agreed to apologise, reduce the debt, and take action to improve its service.
-
Runnymede Borough Council (23 018 743)
Statement Upheld Disabled facilities grants 16-Dec-2024
Summary: Mrs X complained the Council delayed the progress of a Disabled Facilities Grant for work needed for the benefit of her son. The scheme was not completed within the maximum timeframes set out in government guidance causing significant distress to the family. There is evidence of periods of inaction and delay which is fault. A suitable remedy is agreed.