Decision search
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Hartlepool Borough Council (24 012 248)
Statement Closed after initial enquiries Council tax 16-Dec-2024
Summary: We cannot investigate this complaint about Ms X’s council tax liability for two properties she owns. This is because the complaint falls outside our powers to investigate as Ms X exercised her appeal rights to the Valuation Tribunal.
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Manchester City Council (24 012 705)
Statement Closed after initial enquiries Trees 16-Dec-2024
Summary: We will not investigate this complaint about trees damaging the complainant’s property. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. It is reasonable for the complainant to put claim on the Council’s insurance, and if the claim is refused, take the Council to court.
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Sefton Metropolitan Borough Council (24 012 738)
Statement Closed after initial enquiries Looked after children 16-Dec-2024
Summary: We cannot investigate Miss X’s complaint about the Council’s alleged failure to adhere to contact arrangements ordered by a court. There has been further court action in the past year and the alleged failure either has or could reasonably have been raised as part of the proceedings.
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London Borough of Tower Hamlets (24 016 050)
Statement Closed after initial enquiries Leisure and culture 16-Dec-2024
Summary: We will not investigate this complaint about how the Council dealt with Ms X’s complaints about nuisance from a football park. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. There is no significant injustice, and we cannot achieve the outcome Ms X is seeking.
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London Borough of Haringey (24 016 202)
Statement Closed after initial enquiries Parking and other penalties 16-Dec-2024
Summary: We will not investigate this complaint about a Penalty Charge Notice for a parking contravention. This is because it was reasonable for Mr B to put in an appeal to London Tribunals.
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London Borough of Redbridge (24 012 099)
Statement Closed after initial enquiries Child protection 15-Dec-2024
Summary: We will not investigate this complaint that the Council has been at fault in supporting the complainant’s wife in removing his children from the family home on false grounds and in denying him contact with them. This is because there is insufficient evidence of fault on the Council’s part, and investigation would not achieve the outcome the complainant wants.
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Derbyshire County Council (24 012 136)
Statement Closed after initial enquiries Special educational needs 15-Dec-2024
Summary: We cannot investigate this complaint about the decision to refuse to carry out and Education Health and Care Needs Assessment, and about the Council’s response to subsequent correspondence. The complainant has used her right to appeal to the First-tier Tribunal (Special Educational Needs and Disability) and this places the complaint outside our jurisdiction.
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North Yorkshire Council (24 007 549)
Statement Closed after initial enquiries Special educational needs 14-Dec-2024
Summary: We will not investigate Miss X’s complaint about the handling of her son’s education. Miss X had the right to appeal to the First-Tier Tribunal (Special Educational Needs and Disability). Miss X has used that right which places most of the complaint outside our jurisdiction. There are some issues we could investigate, but it is unlikely we could add anything to the Council’s response. Also, the injustice from matters which are in our jurisdiction is not significant enough to warrant an investigation.
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Essex County Council (24 010 861)
Statement Upheld Special educational needs 14-Dec-2024
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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London Borough of Richmond upon Thames (23 013 927)
Statement Upheld Special educational needs 13-Dec-2024
Summary: Miss X complains about the Council’s failure to tell her there was no place available for her child at their preferred school until the day before they were due to start there and a lack of alternative education provision. The Council has agreed to take further action to remedy the injustice caused to Miss X and her child by its poor communication. There is no evidence of fault by the Council in its handling of alternative education provision for Miss X’s child.