Decision search
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London Borough of Sutton (23 019 222)
Statement Not upheld Planning applications 16-Dec-2024
Summary: Mr X complains the Council’s planning administration fees are unlawful. There is no evidence of fault by the Council in the way it made the decision.
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Southampton City Council (24 000 074)
Statement Upheld Assessment and care plan 16-Dec-2024
Summary: Mr X complains the Council failed to arrange a package of care for him when he returned home in December 2023 and unreasonably increased the charges for his care. The Council failed to give Mr X copies of his assessment and care and support plan in 2023. It failed to provide timely information about the cost of and charges for his care. It also failed to take account of the fact it had been told Mr X’s stay in a care home would be for two weeks. These failings caused avoidable distress and prevented Mr X from making informed decisions about his care. The Council needs to apologise and make a symbolic payment for the distress. It also needs to improve its working practices.
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Hartlepool Borough Council (24 002 613)
Statement Not upheld Assessment and care plan 16-Dec-2024
Summary: Mr X complained about the way the Council dealt with the financial assessment of his family member, Mrs Y. Mr X said this caused him and his family distress. We did not find fault with the Council’s actions.
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London Borough of Newham (24 003 280)
Statement Upheld Homelessness 16-Dec-2024
Summary: Miss X complained about the significant disrepair issues in her temporary accommodation. She said there have been significant delays in repairing the issues and some issues remain outstanding. Miss X also said the Council’s communication has been poor. We find the Council was at fault. This caused significant distress to Miss X. We make several recommendations to address this injustice caused by fault.
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London Borough of Hillingdon (24 003 847)
Statement Upheld Homelessness 16-Dec-2024
Summary: The Council failed to take proper account of the health needs of Miss B’s son, when it offered her interim accommodation that was too far away from his school and involved him making a long journey on public transport. It has acknowledged that the accommodation may not have been suitable for the family. Miss B had to separate her children to sleep on the floors and sofas of other family members during this time. The Council has agreed to take action to remedy the injustice it caused Miss B and her family.
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London Borough of Haringey (24 001 421)
Statement Upheld Disabled facilities grants 16-Dec-2024
Summary: Ms X complains the about the way the Council dealt with her request for a Disabled Facilities Grant assessment to carry out adaptations at her property for her daughter causing distress and uncertainty. We found there was service failure by the Council due to the delay in carrying out an Occupational Therapy assessment. We have recommended a suitable remedy for the injustice caused in this case so are completing our investigation.
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Huntingdonshire District Council (24 002 342)
Statement Closed after initial enquiries Refuse and recycling 16-Dec-2024
Summary: We will not investigate Miss X’s complaint about two missed garden waste collections. This is because Miss X has not suffered a significant personal injustice which would justify an investigation.
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Norfolk County Council (24 004 912)
Statement Upheld Friends and family carers 16-Dec-2024
Summary: Mr X complains the Council incorrectly deducted an amount equivalent to Child Benefit from his Special Guardianship Allowance. Mr X also says in addition the Council changed the amount paid to him in 2021. Mr X says this has caused him financial loss. We have found fault in the actions of the Council for deducting the amount of child benefit received from the Special Guardianship Allowance. The Council has agreed to issue an apology and repay the amount deducted back to September 2017.
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Plymouth City Council (24 005 169)
Statement Upheld Homelessness 16-Dec-2024
Summary: The Council was at fault in its handling of Mr X's homelessness when he first approached in 2023 and when he made a further application in 2024. To remedy the injustice caused the Council has agreed to apologise and make payments to Mr X. The Council will also act to improve its services.
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East Sussex County Council (24 005 838)
Statement Upheld Special educational needs 16-Dec-2024
Summary: The Council was at fault because it failed to ensure Y received all the special educational provision in his Education, Health and Care Plan between September 2023 and July 2024. This caused a loss of educational provision. The Council also failed to issue an amended Plan by the legal deadline. This caused his mother Ms X, avoidable frustration. The Council will apologise, take action described in this statement and make payments to reflect avoidable frustration and missed educational provision.