Decision search
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London Borough of Wandsworth (24 012 201)
Statement Closed after initial enquiries Allocations 16-Dec-2024
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.
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Dudley Metropolitan Borough Council (24 011 245)
Statement Closed after initial enquiries Special educational needs 16-Dec-2024
Summary: We will not investigate this complaint about the Education Health and Care needs assessment process. This is because the complaint is made late and it is reasonable for Miss X to have used her right of appeal to a tribunal.
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Essex County Council (24 011 269)
Statement Upheld Special educational needs 16-Dec-2024
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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Central Bedfordshire Council (24 011 337)
Statement Closed after initial enquiries Special educational needs 16-Dec-2024
Summary: We will not investigate this complaint about the Council’s alleged withholding of Mr X’s rights to a full mediation after it issued an Education Health and Care Plan for Miss X. The existence of a right of appeal to the Special Needs and Disability Tribunal to resolve the dispute about the appropriate provision for Miss X means Mr X has an alternative remedy available it would be reasonable to use.
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West Lancashire Borough Council (24 011 471)
Statement Closed after initial enquiries Council tax 16-Dec-2024
Summary: We will not investigate this complaint about the Council’s advice and handling of council tax reduction as there is not enough evidence of fault. Ms X also had appeal rights to the Valuation Tribunal which she has used.
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Birmingham City Council (24 011 581)
Statement Closed after initial enquiries Refuse and recycling 16-Dec-2024
Summary: We will not investigate Mr X’s complaint about problems with his household waste collections. This is because the case does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The injustice to Mr X is not significant enough to warrant an investigation. Our involvement would be unlikely to add anything to the Council’s response or lead to a different outcome.
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London Borough of Havering (24 011 649)
Statement Closed after initial enquiries Special educational needs 16-Dec-2024
Summary: We will not investigate this complaint about the Education, Health and Care Plan process. This is because it is unlikely we could add anything to the Council’s response. If Miss X is unhappy with the content of her child’s Education, Health and Care Plan, then it is reasonable for her to appeal to the First-tier Tribunal (Special Educational Needs and Disability).
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Lincolnshire County Council (24 011 676)
Statement Closed after initial enquiries Child protection 16-Dec-2024
Summary: We cannot investigate Mrs X’s complaint about a social worker’s assessment of her family. This formed part of ongoing court proceedings and we are legally prevented from investigating it.
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Liverpool City Council (24 012 202)
Statement Closed after initial enquiries Special educational needs 16-Dec-2024
Summary: We cannot investigate this complaint that the Council failed to make alternative educational provision for the complainant’s son, and failed to secure the provision set out in his Education Health and Care plan. The fact that she has used her right to appeal places the matters outside our jurisdiction.
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Southend-on-Sea City Council (24 012 212)
Statement Closed after initial enquiries Special educational needs 16-Dec-2024
Summary: We will not investigate this complaint that the Council failed to update the complainant’s son’s Education and Care plan because the complaint is late and there are no grounds for us to consider it now. We will not investigate her complaint that the Council has not reimbursed her for costs she has incurred because we would not add anything to the response the Council has already made on this matter.