Decision search
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Bournemouth, Christchurch and Poole Council (24 003 779)
Statement Closed after initial enquiries Assessment and care plan 14-Jul-2024
Summary: We will not investigate this complaint about assessing adult social care needs. The person using the service has died and so we can achieve no worthwhile outcome from an investigation. The Council accepts delays in assessing adult social care needs caused by difficulty recruiting staff. In the meantime, the Council has a system to prioritise the waiting cases, which is what the Ombudsman would expect.
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Essex County Council (24 004 553)
Statement Closed after initial enquiries Special educational needs 14-Jul-2024
Summary: We will not investigate this complaint about the Council’s assessment of Miss X’s and her child’s care needs in 2023. Further investigation by us would be unlikely to find that the child’s inability to leave their bedroom or the family house, or the child’s separation anxiety was a direct result of fault by the Council. Nor would we be likely to recommend more than the fresh assessment the Council has already offered.
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East Sussex County Council (23 020 149)
Statement Closed after initial enquiries Other 14-Jul-2024
Summary: We will not investigate this complaint about the lack of services and clubs to provide support for a child. This is because the complaint is late, and I see no good reason why it could not have been made sooner.
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Cambridgeshire County Council (23 019 553)
Statement Upheld Special educational needs 14-Jul-2024
Summary: Mr X complained the Council took too long to complete an Education, Health and Care Plan assessment for his child, Z. The Council was at fault for delay in issuing the final Plan. This caused Mr X avoidable uncertainty and frustration and meant Z missed out on special educational provision. To remedy their injustice, the Council will apologise and make payments to Mr X.
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Milton Keynes Council (24 002 191)
Statement Closed after initial enquiries Special educational needs 14-Jul-2024
Summary: We will not investigate this complaint that the Council has failed to provide a child with suitable education provision for six years. Some elements of the complaint are made late, and some are not separable from matters that either have been or reasonably could have been appealed to a tribunal.
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London Borough of Wandsworth (24 003 643)
Statement Closed after initial enquiries Assessment and care plan 14-Jul-2024
Summary: We will not investigate Miss X’s complaint about her son’s care and support provision. This is because there is no sign of fault in the Council’s decision not to consider her complaint whilst the matter is being considered in ongoing court proceedings.
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Bolsover District Council (24 003 658)
Statement Closed after initial enquiries Allocations 14-Jul-2024
Summary: We will not investigate this complaint about the way the Council handled the complainant’s housing application. This is because there is insufficient evidence of fault causing injustice.
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Nuneaton & Bedworth Borough Council (24 003 384)
Statement Closed after initial enquiries Trees 14-Jul-2024
Summary: We will not investigate Miss X’s complaint about damage to her property caused by a Council owned tree and shrubs. This is because it is reasonable for Miss X to submit a claim to the Council’s insurers, and ultimately take the matter to court.
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Derbyshire Dales District Council (24 003 405)
Statement Closed after initial enquiries Allocations 14-Jul-2024
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.
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Slough Borough Council (24 003 272)
Statement Closed after initial enquiries Enforcement 14-Jul-2024
Summary: We will not investigate this complaint about the Council’s handling of various planning applications, including its refusal of Mr X’s own planning application. This is because his complaint is a late complaint and so falls outside our jurisdiction and, in relation to his own application, we cannot investigate it because he exercised his appeal rights to the Planning Inspectorate which places the matter outside our jurisdiction.