Decision search
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West Oxfordshire District Council (24 003 562)
Statement Closed after initial enquiries Council tax 15-Jul-2024
Summary: We cannot by law investigate this complaint about the Council seeking recovery of council tax arrears which the complainant disputes. This is because the Council has obtained a liability order the amount demanded which means the issues raised have been subject to legal proceedings.
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Southend-on-Sea City Council (24 003 215)
Statement Closed after initial enquiries Council tax 15-Jul-2024
Summary: We will not investigate Miss X’s complaint about whether she should have a 25% Council Tax discount. It is reasonable to expect her to appeal to the Valuation Tribunal.
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Wiltshire Council (24 003 355)
Statement Closed after initial enquiries Councillor conduct and standards 15-Jul-2024
Summary: We will not investigate this complaint about the Council’s decision not to investigate a complaint that a parish councillor breached the parish council’s code of conduct. We are unlikely to find fault in the Council’s actions.
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London Borough of Bromley (23 013 921)
Statement Upheld Homelessness 15-Jul-2024
Summary: The Council was not at fault for how it dealt with Ms X’s child Y in relation to both housing and children's social care. The Council was at fault for failing to respond to Ms X’s letters. The Council has agreed to apologise and act to improve its service.
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Birmingham City Council (23 015 667)
Statement Upheld Homelessness 15-Jul-2024
Summary: Ms X complains that when she needed to flee domestic abuse, the Council failed to award her the correct priority band on its housing register. The Council should have awarded Ms X a higher priority band and did not, for a period of approximately one month. This fault has caused Ms X frustration and uncertainty about whether she could have been rehoused sooner. The Council has agreed to apologise and pay Ms X £150 to recognise the injustice caused. Ms X also complained the Council should have awarded her a higher priority banding than Band A. The Council was not at fault for this, as it does not offer a higher award than Band A.
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London Borough of Wandsworth (23 010 182)
Statement Upheld Homelessness 15-Jul-2024
Summary: The Ombudsmen find fault with the Council’s handling of Ms X’s management transfer applications and homeless application after she experienced domestic abuse. The Council has agreed to apologise, award Ms X Band A priority, make payments to remedy injustice, and act to improve its services.
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Birmingham City Council (23 016 117)
Statement Closed after initial enquiries Disabled facilities grants 15-Jul-2024
Summary: We will not investigate this complaint about the Council’s refusal of a disabled facilities grant for an adaptation to Mr X’s property to meet the needs of his children. There is not enough evidence of fault in the way the Council reached the decision to warrant our further involvement.
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Hertfordshire County Council (23 016 196)
Statement Upheld Special educational needs 15-Jul-2024
Summary: Mrs X complained about the Education, Health and Care Plan process. She said the Council had delayed identifying a specialist placement for her son. She also said the Council’s communication had been poor. We find the Council was at fault. This caused significant distress to Mrs X. To address this injustice caused by fault we recommend the Council apologise, make a symbolic payment and remind staff of the statutory timescales.
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Birmingham City Council (23 016 475)
Statement Upheld Allocations 15-Jul-2024
Summary: The Council delayed assessing Miss B’s housing application and then wrongly decided not to carry out a review of its decision. The Council has agreed to apologise and make a payment to Miss B. It has also agreed to make service improvements.
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Teignbridge District Council (23 017 002)
Statement Not upheld Homelessness 15-Jul-2024
Summary: Ms A complained about the Council’s decision to house another tenant in her social housing building. She said the Council had not carried out an appropriate risk assessment which caused significant distress to her and her child. We did not find the Council at fault.