Decision search
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London Borough of Bromley (24 003 866)
Statement Closed after initial enquiries Council tax 15-Jul-2024
Summary: We will not investigate this complaint about the complainant’s council tax band. This is because there is insufficient evidence of fault by the Council.
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Manchester City Council (22 013 540)
Statement Closed after initial enquiries Other 15-Jul-2024
Summary: Mr X complained on behalf of a charity that the Council removed charitable business rate relief in 2021. Mr X said this caused a strain on the charity’s operation. We have discontinued our investigation into this complaint. This is because the complaint is late, and there are no good reasons to exercise our discretion to investigate.
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Mid Sussex District Council (24 000 715)
Statement Upheld Disabled facilities grants 15-Jul-2024
Summary: Mrs F complained that both Councils failed to agree adaptations to the family home needed by her husband and children. We upheld the complaint, finding both Councils acted with fault contributing to an impasse where no application for grant funding had been made. This caused distress. The Councils accepted our findings and at this statement, we set out the action they have agreed to take to remedy this injustice and improve services.
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Tameside Metropolitan Borough Council (23 019 237)
Statement Upheld Other 15-Jul-2024
Summary: Mrs M complains the Council has not provided overnight respite care for her children since August 2022. We uphold Mrs M’s complaint. The Council has agreed to make a symbolic payment to acknowledge the impact on Mrs M and her family.
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Devon County Council (23 020 238)
Statement Closed after initial enquiries Looked after children 15-Jul-2024
Summary: We will not investigate most of Mr X’s complaint because the issues complained about are over 12 months old and the complaint is therefore late. We will not investigate some of Mr X’s complaint because it is reasonable to expect him to take the matter to the Information Commissioner’s Office.
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Solihull Metropolitan Borough Council (23 020 380)
Statement Upheld Disabled facilities grants 15-Jul-2024
Summary: We will not investigate Miss X’s complaint about how the Council responded to her request for a disabled facilities grant. The Council has already apologised for incorrect advice it provided in a telephone call. Further investigation would not lead to a different outcome. There is also not enough evidence of fault in the Council’s decision Miss X is not eligible for the grant to justify our involvement.
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Westminster City Council (24 000 739)
Statement Closed after initial enquiries Other 15-Jul-2024
Summary: We will not investigate Mr X’s complaint about the action the Council took in relation to unpaid business rates. This is because there is insufficient evidence of fault to justify our involvement.
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Surrey County Council (24 000 870)
Statement Closed after initial enquiries Special educational needs 15-Jul-2024
Summary: We will not investigate this complaint about procedural fault in reviewing an Education, Health and Care Plan (EHC Plan). This is because the complainant has appealed to the First-tier Tribunal (Special Educational Needs and Disability). By law, this prevents us from considering the content of the EHC Plan, and the procedural fault cannot be separated from the matter appealed.
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Essex County Council (24 002 518)
Statement Upheld Special educational needs 15-Jul-2024
Summary: We upheld Miss X’s complaint about delays in the Education, Health and Care process regarding her child, Y. The Council agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.
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Central Bedfordshire Council (24 002 346)
Statement Closed after initial enquiries Charging 15-Jul-2024
Summary: We will not investigate Mrs X’s complaint about a care bill the Council sent her for her mother’s care and support placement. This is because there is insufficient evidence of fault.