Decision search
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Leicester City Council (23 015 367)
Statement Not upheld Assessment and care plan 15-Jul-2024
Summary: Mr X complained the Council withdrew the support provided to him without a proper assessment of his needs. I find no fault in the way the Council assessed Mr X’s care and support needs. It acted in accordance with the law therefore I am unable to question the decisions made.
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Leeds City Council (23 017 763)
Statement Upheld Special educational needs 15-Jul-2024
Summary: There was fault in the way the Council handled a transfer of an EHC plan and in its failure to secure alternative education when a child was unable to attend school due to ill-health. The Council will apologise, make symbolic payments, and carry out service improvements. The complaint is upheld.
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London Borough of Lambeth (23 018 775)
Statement Upheld Allocations 15-Jul-2024
Summary: Mr T complained the Council wrongly made an offer of accommodation to him, and then withdrew the offer. He says the Council has caused substantial disappointment. We found the Council at fault. The Council has agreed to acknowledge the injustice it caused to Mr T by way of a payment of £200.
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Essex County Council (23 011 007)
Statement Upheld Special educational needs 14-Jul-2024
Summary: Mrs X complains the Council failed to follow the statutory time limits for dealing with her son’s Education, Health and Care needs assessment and issuing his Education, Health and Care Plan. On the evidence provided we intend to find fault with the Council for delay and have recommended a symbolic payment for the distress and frustration caused to Mrs X.
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Derbyshire County Council (24 002 917)
Statement Closed after initial enquiries Domiciliary care 14-Jul-2024
Summary: We will not investigate Miss X’s complaint, regarding her late mother Mrs Y, about the actions of the carer when Mrs Y died, the differing accounts of the incident, and the Council’s complaint responses. We cannot make a finding that the carer’s actions contributed to Mrs Y’s death. There is insufficient personal injustice to Miss X caused by the records issue to warrant investigation. We could not add to the Council’s investigation of the matters. We do not investigate councils’ complaint-handling where we are not investigating the core issues giving rise to the complaint. An investigation would not achieve a worthwhile outcome for Miss X.
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London Borough of Barnet (24 003 101)
Statement Upheld Council tax 14-Jul-2024
Summary: We will not investigate this complaint about the way the Council managed changes in the complainant’s circumstances relating to council tax. This is because the complaint has been resolved.
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Coventry City Council (24 003 079)
Statement Closed after initial enquiries Allocations 14-Jul-2024
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.
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Hampshire County Council (24 004 808)
Statement Closed after initial enquiries School admissions 14-Jul-2024
Summary: We will not investigate Mr X’s complaint about an unsuccessful appeal for a school place. This is because there is not enough evidence of fault and so we cannot question the panel’s decision.
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London Borough of Wandsworth (24 005 085)
Statement Closed after initial enquiries Other 14-Jul-2024
Summary: We will not investigate this complaint about the education provided to the complainant’s daughter and the school admissions process. We have no powers to consider complaints about what happens in schools. Miss X can appeal the decision not to offer her daughter a place at her preferred schools. Both schools are academies, and we have no powers to consider complaints about admissions to this type of school.
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Royal Borough of Windsor and Maidenhead Council (24 005 103)
Statement Closed after initial enquiries School admissions 14-Jul-2024
Summary: We will not investigate this complaint about the withdrawal of a school place. This is because the Council was acting on behalf of an academy school. We have no powers to investigate when this is the case.