Decision search
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Worcestershire County Council (23 013 397)
Statement Not upheld Charging 15-Jul-2024
Summary: Mrs X complained on behalf of her late aunt, Mrs Y about the way the Council handled her care contribution fees. We have found no fault with how the Council reached its decision not to waive Mrs Y’s fees.
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London Borough of Southwark (23 014 738)
Statement Upheld Homelessness 15-Jul-2024
Summary: Miss X complained the Council provided her with unsuitable temporary accommodation and failed to offer her alternative suitable accommodation. We found fault by the Council because it did not consider its legal duty to find suitable temporary accommodation for Miss X and her children. As a result, Miss X and her children remained in unsuitable accommodation for longer than they should have. The Council agreed to apologise and make a payment to remedy the injustice to Miss X.
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Westminster City Council (24 003 108)
Statement Closed after initial enquiries Council tax support 15-Jul-2024
Summary: We will not investigate this complaint about the way the Council responded to complaints about council tax and service charges. This is because there is insufficient evidence of injustice.
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Swindon Borough Council (24 003 033)
Statement Closed after initial enquiries Traffic management 15-Jul-2024
Summary: We will not investigate this complaint about the Council’s role in introducing a new bus route and responding to environmental and public safety concerns. This is because there is insufficient evidence of fault by the Council with respect to its role in ensuring adequate transport provision. We are also not the best placed body to consider conduct complaints about bus operators.
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Tameside Metropolitan Borough Council (24 003 044)
Statement Closed after initial enquiries Child protection 15-Jul-2024
Summary: We will not investigate this complaint about the actions of a social worker in relation to the care of the complainant’s child. This is because the complaint is not separable from matters which were, or could have been, considered in court.
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Holy Family Catholic High School (24 004 928)
Statement Closed after initial enquiries School admissions 15-Jul-2024
Summary: We will not investigate Miss X’s complaint about an unsuccessful appeal for a school place. This is because there is not enough evidence of fault.
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Birmingham City Council (24 005 382)
Statement Closed after initial enquiries Council tax 15-Jul-2024
Summary: We will not investigate Mrs B’s complaint about the Council charging her full council tax even though the Council does not maintain the road where she lives. This is because there is not enough evidence of fault to justify an investigation.
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Stafford Borough Council (24 005 443)
Statement Closed after initial enquiries Planning applications 15-Jul-2024
Summary: We will not investigate this complaint about how the Council dealt with the complainant’s planning application. This is because the complainant has appealed, or could have appealed, to the Planning Inspector.
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Birmingham City Council (24 005 518)
Statement Closed after initial enquiries Council house sales and leaseholders 15-Jul-2024
Summary: We will not investigate Mr B’s complaint that the Council has delayed processing his Right to Buy application. This is because it is reasonable for Mr B to serve legal notices on the Council, and if needed, take the Council to court.
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Babergh District Council (24 004 411)
Statement Closed after initial enquiries Parking and other penalties 15-Jul-2024
Summary: We cannot investigate this complaint about the Council’s decision to increase public parking charges in its area. This is because we cannot, by law, investigate a complaint where the issues raised affect all or most of the people living in a councils area. In any event, there is insufficient evidence of the complainant being caused a sufficient level of personal injustice and the evidence suggests it would be reasonable to challenge the Council’s decision in court.