Decision search
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Essex County Council (24 002 607)
Statement Closed after initial enquiries Special educational needs 16-Jul-2024
Summary: We will not investigate this complaint about delays completing an Education Health and Care (EHC) needs assessment and about the school named in the final EHC plan. This is because the issue of delay has already been considered by the Ombudsman, and it is reasonable for the complainant to use their right of appeal to a tribunal about the school named in the EHC plan.
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New Forest National Park Authority (24 002 368)
Statement Closed after initial enquiries Other 16-Jul-2024
Summary: We will not investigate this complaint about the decision to grant planning permission for an extension to a property behind the complainant’s home. We do not consider any injustice suffered by the complainant is sufficient to justify an investigation. Also, we do not consider it is a good use of public funds solely to seek an apology.
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Gateshead Metropolitan Borough Council (24 001 922)
Statement Closed after initial enquiries Residential care 16-Jul-2024
Summary: We will not investigate Miss X’s complaint about the standard of care provided to her late mother by Company Y, a Council commissioned care provider. Company Y has investigated Miss X’s concerns, upheld parts of her complaint, apologised and taken action to improve. We could not add to Company Y’s response or make a different finding of the kind Miss X wants.
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Liverpool City Council (24 002 478)
Statement Closed after initial enquiries Trees 16-Jul-2024
Summary: We will not investigate this complaint about the Council’s failure to assist in cutting back trees which overhang Mr X’s property. This is because we are unlikely to find evidence of fault by the Council sufficient to warrant an investigation.
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Nottinghamshire County Council (24 002 700)
Statement Closed after initial enquiries Other 16-Jul-2024
Summary: We will not investigate Mr X’s complaint about the quality of the deep cleaning completed by a cleaning company. This is because there is insufficient evidence of fault. In addition, an investigation would not lead to any further outcomes as the Council has appropriately remedied the injustice caused by the fault accepted.
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Suffolk County Council (24 003 605)
Statement Closed after initial enquiries Fostering 16-Jul-2024
Summary: We will not investigate this complaint that fault on the Council’s part caused the complainant to incur legal costs. This is because we could not do so without considering what happened in court, which we cannot do by law.
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Walsall Metropolitan Borough Council (24 003 321)
Statement Closed after initial enquiries Refuse and recycling 16-Jul-2024
Summary: We will not investigate this complaint about the Council’s bin collection service. This is because there is insufficient evidence of fault by the Council or injustice caused to Mr X to warrant an investigation.
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Lewes District Council (24 003 523)
Statement Closed after initial enquiries Council tax 16-Jul-2024
Summary: We will not investigate this complaint about the Council sending erroneous council tax credit notifications to Mr X in 2023. There is insufficient evidence of any significant injustice arising from the Council’s mistake which it promptly corrected within three days.
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London Borough of Tower Hamlets (24 003 361)
Statement Closed after initial enquiries Councillor conduct and standards 16-Jul-2024
Summary: We cannot investigate this complaint about the Council’s handling of a complaint made against a councillor. This is because the complaint falls outside our jurisdiction as the complainant did not complain as a member of the public.
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City of Bradford Metropolitan District Council (23 016 384)
Statement Closed after initial enquiries Other 16-Jul-2024
Summary: We will not investigate Miss X’s complaint about the Council’s refusal to find another home care provider to provide care for her father at home. This is because an investigation would not lead to any worthwhile or further outcomes.