Decision search
Your search has 50317 results
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Nottinghamshire County Council (24 002 694)
Statement Upheld Alternative provision 17-Jul-2024
Summary: We will not investigate this complaint the Council has failed to provide a fulltime education to the complainant’s child. The Council has agreed to resolve the complaint by making an appropriate financial remedy. It would not be proportionate to investigate further.
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Transport for London (24 002 804)
Statement Closed after initial enquiries Parking and other penalties 17-Jul-2024
Summary: We will not investigate this complaint about Transport for London’s handling of the enforcement process and associated complaints regarding a penalty charge notice. The complainant has already used his rights of appeal to court and a statutory tribunal, we will not look at the complaints process in isolation, and the Authority has already taken satisfactory action to address the complaint.
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London Borough of Croydon (24 002 810)
Statement Closed after initial enquiries Child protection 17-Jul-2024
Summary: We cannot by law investigate this complaint about the adequacy of the Council’s child protection actions in respect of the complainant’s children, or its role in private custody proceedings. This is because the issued raised have been subject to court action. We have no legal jurisdiction to investigate a complaint where the issues raised are subject to court proceedings.
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Portsmouth City Council (24 002 918)
Statement Closed after initial enquiries Homelessness 17-Jul-2024
Summary: We will not investigate this complaint about the quality of temporary accommodation the Council provided Miss X after she became homeless. That is because the Council took steps to address the concerns raised. Further investigation would not lead to a different outcome.
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Devon County Council (24 002 977)
Statement Closed after initial enquiries Special educational needs 17-Jul-2024
Summary: We will not investigate this complaint about how the Council dealt with an annual review of a young person’s Education Health and Care plan. This is because most of the issues raised are not separable from an appeal made against the contents of the plan. Other issues have not caused a significant enough injustice to warrant investigation.
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London Borough of Islington (23 018 981)
Statement Upheld Homelessness 17-Jul-2024
Summary: The Council failed to provide her with suitable interim accommodation when she needed to flee domestic abuse and gave her incorrect advice about her housing options. It also significantly delayed responding to her complaints. In recognition of the distress and uncertainty caused, the Council has agreed to apologise, pay Ms X £700 and make a service improvement.
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North Tyneside Metropolitan Borough Council (24 003 211)
Statement Closed after initial enquiries School transport 17-Jul-2024
Summary: We will not investigate Mr X’s complaint about the Council’s Home to School transport policy. There is insufficient evidence of fault to warrant an investigation by the Ombudsman, and Mr X has not been caused a personal injustice.
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Manchester City Council (24 003 226)
Statement Closed after initial enquiries Trees 17-Jul-2024
Summary: We will not investigate this complaint about the Council’s decision not to remove a tree. This is because there is insufficient evidence of fault by the Council.
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London Borough of Hackney (24 003 514)
Statement Closed after initial enquiries Housing benefit and council tax benefit 17-Jul-2024
Summary: We will not investigate Ms X’s complaint about housing benefit overpayments because it is reasonable to expect her to appeal to the Tribunal.
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Cheshire East Council (24 003 566)
Statement Closed after initial enquiries Trees 17-Jul-2024
Summary: We will not exercise discretion to investigate this complaint about the Council’s failure to determine a tree preservation order works application in 2020. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.