Decision search
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London Borough of Wandsworth (24 001 380)
Statement Closed after initial enquiries School transport 18-Jul-2024
Summary: We will not investigate this complaint about home to school transport for the complainant’s son. This is because it is unlikely we could add anything to the Council’s response or achieve the outcome the complainant wants.
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Suffolk County Council (24 002 039)
Statement Closed after initial enquiries Special educational needs 18-Jul-2024
Summary: We will not investigate Ms X’s complaint that the Council has failed to provide her daughter with suitable education over the last nine years. Part of the complaint is late. The Council upheld her complaint that it had failed to provide suitable education in the last year and offered her a remedy for this. Since our involvement, the Council has increased its remedy offer to Ms X. The remedy offered is now in line with our remedies guidance. It is unlikely an investigation would achieve anything more or lead to a different outcome.
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London Borough of Southwark (24 002 238)
Statement Closed after initial enquiries Assessment and care plan 18-Jul-2024
Summary: We will not investigate this complaint about the Council withdrawing therapy support. There is not enough evidence of fault in how the Council decided to end the service to justify an Ombudsman investigation.
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London Borough of Havering (24 002 330)
Statement Closed after initial enquiries Allocations 18-Jul-2024
Summary: We will not investigate this complaint about the Council’s review of a housing application in 2023 and its consideration of a new complaint in 2024. There is insufficient evidence of fault and the review matter has been previously investigated by the Ombudsman.
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Suffolk County Council (24 002 490)
Statement Closed after initial enquiries School transport 18-Jul-2024
Summary: We will not investigate Mr X’s complaint about the Council’s decision to refuse his application for free home to school transport for his son. This is because there is insufficient evidence of fault by the Council to warrant an investigation.
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Oxfordshire County Council (24 002 592)
Statement Closed after initial enquiries Assessment and care plan 18-Jul-2024
Summary: We will not investigate Mrs X complaint about the Council’s decision to reduce her care and support hours. This is because there is insufficient evidence of fault. In addition, the potential faults have not caused any significant injustice.
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Bournemouth, Christchurch and Poole Council (24 002 612)
Statement Closed after initial enquiries Council tax 18-Jul-2024
Summary: We will not investigate this complaint about the Council’s recovery of unpaid council tax arrears. There is insufficient evidence of fault which would warrant an investigation.
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Stoke-on-Trent City Council (24 003 019)
Statement Closed after initial enquiries Council tax support 18-Jul-2024
Summary: We will not exercise discretion to investigate this complaint about the Council’s recovery of for council tax arrears and a prohibition notice it served on Mr X in 2022. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.
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Cheshire East Council (24 003 195)
Statement Closed after initial enquiries Other 18-Jul-2024
Summary: We will not investigate Mr X’s complaint about how the Council dealt with his requests to carry out work on the drainage system and repair the road, near his home. This is because any injustice is not significant enough to warrant our involvement.
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Transport for London (24 003 136)
Statement Upheld Traffic management 18-Jul-2024
Summary: We will not investigate this complaint about Transport for London taking enforcement action to recover an unpaid penalty charge notice. This is because the complainant could have reasonably taken the matter to court and/or appealed a statutory tribunal for an independent adjudicator to consider. The law says we have no jurisdiction to investigate in either of these circumstances.