Decision search
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Wakefield City Council (24 005 886)
Statement Closed after initial enquiries Highway repair and maintenance 18-Jul-2024
Summary: We will not investigate Ms B’s complaint that her car was damaged because the Council failed to manage temporary roadworks properly. This is because it is reasonable for Ms B to pursue her compensation claim at court if needed.
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Birmingham City Council (24 005 939)
Statement Closed after initial enquiries Other 18-Jul-2024
Summary: We cannot investigate the Council’s handling of Mr X’s concerns about a Council tenant removing a door bolt to a shared alleyway. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate We have no remit to investigate complaints about the management of social housing by councils.
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Nottinghamshire County Council (24 005 955)
Statement Closed after initial enquiries Highway repair and maintenance 18-Jul-2024
Summary: We will not investigate Mr C’s complaint that his car was damaged by a pothole which the Council had failed to repair. This is because it is reasonable for Mr C to pursue his compensation claim at court.
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Great Yarmouth Borough Council (24 005 847)
Statement Closed after initial enquiries Council house sales and leaseholders 18-Jul-2024
Summary: We will not investigate this complaint about the Council’s handling of the complainant’s Right to Buy application. The complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. It is reasonable to expect the complainant to use the legal notice of delay procedure and, if needed, to take the Council to court.
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Buckinghamshire Council (24 003 016)
Statement Closed after initial enquiries Planning applications 18-Jul-2024
Summary: We will not investigate this complaint about the Council’s decision to approve a road junction close to the complainant’s home more than ten years ago. Given the passage of time since the decision was made it is too late to complain about this now. Also, if Mr X believes the Council holds incorrect information about him, it is reasonable to expect him to contact the Information Commissioner’s Office on this point.
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London Borough of Croydon (23 005 990)
Statement Upheld Antisocial behaviour 17-Jul-2024
Summary: Mr D says the Council failed to properly investigate his concerns about noise and anti-social behaviour. We have found evidence of fault by the Council and upheld the complaint. We have completed the investigation because the Council agrees to the provide staff training and pay redress to Mr D.
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Southend-on-Sea City Council (23 006 554)
Statement Upheld Special educational needs 17-Jul-2024
Summary: Ms X complained the Council failed to ensure her son (B) received an education when he was unable to attend school. She also complained the Council delayed issuing B’s final Education, Health and Care (EHC) Plans, delayed obtaining relevant assessments, and did not respond to her complaints. We have found the Council failed to properly consider its Section 19 duty at key points in the 2021/22 academic year. We have also found the Council failed to fulfil its Section 19 duty in the 2022/23 academic year. These faults caused a loss of education provision and support for B. We have also found the Council at fault for failing to issue B’s EHC Plans within statutory timescales and for failing to respond to Ms X’s complaint. We have made recommendations to remedy the injustice this caused. We have also recommended the Council act to improve its services.
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London Borough of Barnet (23 007 820)
Statement Upheld Other 17-Jul-2024
Summary: Mrs C complained how the Council has handled waste management issues at a block of flats near to where she lives. We find the Council was at fault for its delays in progressing the matter and its failure to evidence it has considered all its powers to resolve the issues. The Council has agreed to our recommendations to address the injustice caused by fault.
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Royal Borough of Kensington & Chelsea (23 011 382)
Statement Upheld Homelessness 17-Jul-2024
Summary: Ms X complained about the Council’s handling of her homelessness application and complaint. We find fault which caused Ms X avoidable uncertainty and distress. The Council should apologise to Ms X, make a symbolic payment and provide staff reminders to prevent recurrence.
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Lancashire County Council (23 011 466)
Statement Upheld Charging 17-Jul-2024
Summary: Mrs A has complained about a hospital trust and a council in relation to her mother, Mrs B’s discharge to a care home and the fees her mother was charged. We found fault with the Council and the Trust in relation to the discharge a delay in moving Mrs B to a new home and with the Council’s complaint handling which led to distress for Mrs A and a financial shortfall for Mrs B. The Council has agreed to remedy the matter with an apology and a financial payment. The Trust has agreed to apologise and take action to improve communication.