Decision search
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London Borough of Haringey (23 018 854)
Statement Upheld Homelessness 17-Jul-2024
Summary: Ms X complained about the way the Council handled her reports about the condition of her property and that waste was left in her garden prior to her moving in. We have not found the Council at fault for how it responded to Ms X’s reports about the condition of her property but have found the Council at fault for how it dealt with her reports about the waste left in her garden. To remedy the injustice caused the Council agreed to apologise to Ms X and arrange to have the waste removed from her garden.
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Malvern Hills District Council (23 020 352)
Statement Closed after initial enquiries Other 17-Jul-2024
Summary: We will not investigate this complaint about the Council’s failure to create an asbestos risk register to cover the commercial unit rented by the complainant. The Council is not responsible for creating this register and therefore we have seen no evidence of fault.
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London Borough of Havering (24 000 103)
Statement Upheld Parking and other penalties 17-Jul-2024
Summary: Mr X complained the Council wrongly rejected his challenge to a Penalty Charge Notice (PCN) and then failed to follow the correct enforcement procedure. The Council accepts it failed to follow the correct procedure. This denied Mr X the opportunity to appeal the Notice. Following the Ombudsman’s investigation. the Council has apologised to Mr X and refunded the charge.
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West Sussex County Council (24 001 171)
Statement Closed after initial enquiries Assessment and care plan 17-Jul-2024
Summary: We will not investigate this complaint about the Council withdrawing adult social care support overnight. There is not enough evidence of fault in how the Council made that decision to justify an Ombudsman investigation. The Ombudsman cannot settle the dispute, but the Court of Protection may decide the matter.
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Statement Closed after initial enquiries Charging 17-Jul-2024
Summary: We will not investigate this complaint about an alleged failure by the Council to provide accurate and timely information concerning charges for adult social care. This is because we cannot add to the Council’s previous investigation and outcome agreed with the complainant. There is also insufficient evidence of a significant enough injustice being caused by any fault.
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Wirral Metropolitan Borough Council (24 001 964)
Statement Closed after initial enquiries Planning applications 17-Jul-2024
Summary: We will not investigate this complaint about the Council’s decision on a planning application for new houses behind the complainant’s home. It is reasonable to expect the complainant to have contacted us sooner and there is not enough evidence of fault in the way the Council determined the application.
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Royal Borough of Greenwich (24 002 464)
Statement Closed after initial enquiries Other 17-Jul-2024
Summary: We will not investigate this complaint about the Council’s handling of matters relating to an Abatement Notice issued to Ms X. This is because the substantive issue falls outside our jurisdiction due to the availability of a court remedy.
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Statement Closed after initial enquiries Child protection 17-Jul-2024
Summary: We will not investigate Mr X’s complaint about child protection action taken by the Council. There is not enough evidence of fault by the Council to warrant our involvement.
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London Borough of Wandsworth (24 002 546)
Statement Closed after initial enquiries School transport 17-Jul-2024
Summary: We will not investigate this complaint about the Council’s decision not to provide Mr X’s child with home to school transport. This is because an investigation is unlikely to find fault in the Council’s actions.
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Sandwell Metropolitan Borough Council (24 002 606)
Statement Closed after initial enquiries Allocations 17-Jul-2024
Summary: We will not investigate Mr X’s complaint about the suitability of the accommodation allocated to him to relieve his homelessness because that complaint is late. We will not investigate his complaint about the priority band on the housing register because there is insufficient evidence of fault.