Decision search
Your search has 50317 results
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Surrey County Council (24 003 971)
Statement Closed after initial enquiries Other 17-Jul-2024
Summary: We will not investigate Mr X’s complaint about a child and family assessment. This is because there is no sign of fault in the Council’s decision not to consider his complaint whilst there are ongoing family court proceedings.
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Kent County Council (24 005 139)
Statement Closed after initial enquiries School admissions 17-Jul-2024
Summary: We will not investigate Mrs X’s complaint about an unsuccessful appeal for a school place. This is because there is not enough evidence of fault for us to be able to question the panel’s decision.
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Mole Valley District Council (24 005 612)
Statement Closed after initial enquiries Planning applications 17-Jul-2024
Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because the complainant has not suffered any significant injustice as a result of the alleged fault.
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Statement Closed after initial enquiries Other 17-Jul-2024
Summary: We will not investigate this complaint about data recorded about the complainant and his family by the Council in a assessment document. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. There is no evidence of fault in the Council’s actions and the Information Commissioner is better placed to consider.
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Birmingham City Council (24 005 792)
Statement Closed after initial enquiries Traffic management 17-Jul-2024
Summary: We will not investigate Mr B’s complaint about the Council’s refusal to refund a Clean Air Zone charge. This is because there is not enough evidence of fault to justify an investigation.
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Birmingham City Council (24 006 003)
Statement Closed after initial enquiries Other 17-Jul-2024
Summary: We will not investigate this complaint about how the Council dealt with the complainant’s request for information. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate as this is a matter best dealt with by the Information Commissioner’s Office.
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London Borough of Redbridge (24 006 703)
Statement Closed after initial enquiries Parking and other penalties 17-Jul-2024
Summary: We will not investigate Ms B’s complaint about a Penalty Charge Notice she received for an alleged moving traffic contravention. This is because it was reasonable for Ms B to put in an appeal to London Tribunals.
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Sandwell Metropolitan Borough Council (23 011 700)
Statement Closed after initial enquiries Other 16-Jul-2024
Summary: We will not investigate this complaint about the Council’s handling of the removal of Ms X’s car to the pound. This is because an investigation is unlikely to add to that already carried out by the Council or lead to a different outcome.
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West Sussex County Council (23 012 587)
Statement Upheld Special educational needs 16-Jul-2024
Summary: Mr X complained the Council failed to provide his relative, Z, with suitable education for around two years. We cannot investigate the suitability of the education provided as Mr X appealed to the Special educational needs and disabilities (SEND) Tribunal about this. We cannot investigate his complaint that the Council failed to amend Z’s Education, Health and Care (EHC) Plan for the same reason. However, the Council was at fault for taking more than a year to respond to Mr X’s complaint. This fault caused him avoidable frustration and put him to time and trouble. The Council has agreed to apologise, pay Mr X £150 and take action to improve its complaint handling.
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Gloucestershire County Council (23 013 966)
Statement Not upheld Alternative provision 16-Jul-2024
Summary: Mrs X complained the Council failed to deliver suitable alternative provision to her son. We have found no fault with how the Council considered its section 19 duty or the alternative provision it delivered.