Decision search
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Helping Hands Keynsham (23 014 277)
Statement Upheld Domiciliary care 16-Jul-2024
Summary: Mrs X complained about the actions of the care provider. Based on evidence seen, we find the care provider was at fault for failing to turn up to care visits, turning up at care visits late and poor communication between teams. This caused significant distress to Mrs X. To address the injustice caused by fault the care provider has agreed to apologise, make a symbolic payment and issue a refund.
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Leicestershire County Council (23 014 360)
Statement Upheld Charging 16-Jul-2024
Summary: Mrs X complained on behalf of husband, Mr X that there was a delay by the Council in completing a financial assessment which caused avoidable confusion, uncertainty and backdated charges. The Council was at fault because it allowed the financial assessment to drift, leading to delay in the final outcome. It has agreed to apologise to Mrs X, make a symbolic payment and offer an affordable repayment plan for the backdated charges.
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Environment Agency (23 014 846)
Statement Closed after initial enquiries Drainage 16-Jul-2024
Summary: We cannot investigate this complaint about how the Environment Agency dealt with reports of a leaking septic tank. We have no jurisdiction to consider the matters complained about.
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Leicester City Council (24 002 994)
Statement Closed after initial enquiries Homelessness 16-Jul-2024
Summary: We will not investigate Miss X’s complaint about the Council’s handling of her homeless case. She says the Council failed to provide her with suitable accommodation between 2019 and 2024, and that the Council failed to support her with securing private accommodation between 2022 and 2024. This is because most of her complaints are late and there are no good reasons to exercise discretion to consider the late complaints. In addition, the alleged faults have not caused any significant injustice and it is reasonable for Miss X to ask the Council to complete a review.
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Rotherham Metropolitan Borough Council (24 002 741)
Statement Closed after initial enquiries Child protection 16-Jul-2024
Summary: We will not investigate Miss X’s complaint about the Council’s children’s service’s involvement with her family. There is not enough evidence of fault to justify our involvement and further investigation would not lead to a different outcome.
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South Tyneside Metropolitan Borough Council (24 003 096)
Statement Closed after initial enquiries Council tax 16-Jul-2024
Summary: We will not investigate this complaint about the Council’s use of discretion to write off a debt as the matter was appealed to a Valuation Tribunal and remedied by the Council.
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North Somerset Council (24 002 996)
Statement Closed after initial enquiries Trees 16-Jul-2024
Summary: We will not investigate Miss X’s complaint about the Council deciding not to cut back trees near her property, not discussing the matter on-site with her, and the tree roots causing pavement damage. There is not enough evidence of fault in the Council’s decision-making process about the trees, including its site visits, to warrant an investigation. Investigation of the pavement issue would not achieve a different outcome.
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East Riding of Yorkshire Council (24 003 121)
Statement Closed after initial enquiries Special educational needs 16-Jul-2024
Summary: We cannot investigate this complaint about the Council’s actions relating to an Education, Health and Care plan. Mr X has appealed to the SEND Tribunal about this, and the law does not allow us to investigate here. Nor will we investigate Mr X’s other complaints about how the Council communicated with him, because further investigation would not lead to a different outcome.
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Leicestershire County Council (24 002 842)
Statement Upheld Special educational needs 16-Jul-2024
Summary: We will not investigate this complaint about delays in the Education, Health and Care Plan process. This is because the Council has offered an appropriate remedy. An investigation by the Ombudsman would not achieve anything more.
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Cambridgeshire County Council (24 005 564)
Statement Closed after initial enquiries Highway repair and maintenance 16-Jul-2024
Summary: We will not investigate Mr B’s complaint that the Council has wrongly refused his compensation claim after his car was damaged by a pothole. This is because it is reasonable for Mr B to pursue his claim at court.