Decision search
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Colchester City Council (24 005 742)
Statement Closed after initial enquiries Council tax support 16-Jul-2024
Summary: We will not investigate Mr C’s complaint about the information on the Council’s website about council tax support. This is because there is not enough evidence of fault to justify an investigation.
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Royal Borough of Greenwich (24 003 948)
Statement Closed after initial enquiries Refuse and recycling 16-Jul-2024
Summary: We will not investigate this complaint about missed refuse collections and unsuccessful attempts to report them. This is because there is insufficient evidence of fault and injustice.
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Birmingham City Council (24 003 702)
Statement Closed after initial enquiries Allocations 16-Jul-2024
Summary: We will not investigate this complaint that the Council has not placed the complainant in band A on the housing register. This is because there is insufficient evidence of fault by the Council.
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Wakefield City Council (24 003 675)
Statement Closed after initial enquiries Other 16-Jul-2024
Summary: We will not investigate Mr X’s complaint about the Council’s street-cleaning in his area, nor how it responded to his complaint. Any personal injustice to Mr X from the matter complained of is not sufficiently significant to warrant us investigating. We do not investigate councils’ complaint-handling where we are not investigating the core issue giving rise to the complaint.
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Uttlesford District Council (24 003 676)
Statement Closed after initial enquiries Planning applications 16-Jul-2024
Summary: We will not investigate this complaint about how the Council dealt with a planning application and a complaint about the conduct of a councillor. This is because the complainant has not suffered any significant injustice as a result of the alleged fault.
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London Borough of Bexley (24 004 280)
Statement Closed after initial enquiries Allocations 16-Jul-2024
Summary: We will not investigate Mrs X’s complaint about the Council’s refusal to accept her housing application on to its Housing Register. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The complaint has been made late and there are no good reasons for us to investigate.
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Statement Closed after initial enquiries Commercial and contracts 16-Jul-2024
Summary: We cannot investigate this complaint by a parish council about the Council’s decision to dispose of land which it owned. We have no jurisdiction to investigate complaints by public service bodies.
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Statement Closed after initial enquiries Planning applications 16-Jul-2024
Summary: We will not investigate this complaint about planning permission as there is no evidence of fault causing sufficient injustice to warrant investigation.
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North Tyneside Metropolitan Borough Council (24 005 229)
Statement Closed after initial enquiries Planning applications 16-Jul-2024
Summary: We will not investigate this complaint about how the Council has dealt with a planning application. This is because the complaint is late. It is also unlikely we would find fault by the Council.
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Norfolk County Council (23 005 561)
Statement Upheld Residential care 16-Jul-2024
Summary: Ms D complained about the care and treatment of her late father, Mr F, by Trinity Surgery and a care home commissioned by Norfolk County Council. We have not found fault by Trinity Surgery. There were some faults by the care home and Council relating to document management, care planning, communicating with Ms D and Trinity Surgery, and complaint responses. We have not upheld the other complaints about the care home and Council. We have recommended the Council apologises to Ms D. The Council accepts our recommendation, so we have completed our investigation.