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Lancashire County Council (23 011 577)
Statement Upheld Special educational needs 28-Jul-2024
Summary: Ms X complained about the Council’s failure to comply with an order of the SEND Tribunal and related matters. We have found the Council to be at fault. It took too long to issue an Education, Health and Care Plan that reflected an order by the SEND Tribunal and that included a personal budget. There was also fault with the way it handled Ms X’s complaint. To remedy the injustice to Ms X, the Council has agreed to apologise, make a payment and take action to improve its service.
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Kent County Council (23 016 225)
Statement Upheld Special educational needs 28-Jul-2024
Summary: Mrs X complained the Council failed to secure all the special educational provision in her child, Z’s, Education, Health and Care Plan. The Council was at fault for not securing some of Z’s provision, for delay in reviewing Z’s Plan, poor communication and inadequate complaints handling. This meant Z missed out on education they should have had, and Mrs X experienced frustration and upset and had to go to undue time and trouble. To remedy their injustice, the Council will apologise to Mrs X and pay her a total of £3,800.
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Surrey County Council (23 016 703)
Statement Not upheld Charging 28-Jul-2024
Summary: Mrs X complained the Council overcharged Mr Y for care he received which caused her a financial loss and distress. We do not find fault with how the Council carried out its financial assessments or charged for Mr Y’s care.
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North Yorkshire Council (23 016 785)
Statement Not upheld Alternative provision 28-Jul-2024
Summary: We did not find fault with the Council in how it approached its duties for the complainant’s (Mrs X) son (Y) when Y stopped attending school. We cannot investigate whether the Council arranged suitable alternative provision for Y and delivered his special educational provision from the date of issuing Y’s final Education Health and Care Plan in March 2023. Mrs X appealed Sections B, F and I of this plan and the matters complained about are too closely linked with the appeal.
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Bristol City Council (23 017 332)
Statement Upheld Special educational needs 28-Jul-2024
Summary: We found fault on Ms B’s complaint about the Council failing to consider and decide her request for an Education, Health and Care needs assessment for her daughter C within statutory timescales. The 20-week timescale was missed by seven months. The agreed action remedies the injustice caused.
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Bolton Metropolitan Borough Council (23 017 478)
Statement Closed after initial enquiries Council tax support 28-Jul-2024
Summary: We will not investigate this complaint about benefits. As Mr X has appealed to tribunals, we cannot consider how much housing benefit and council tax reduction he should receive. It is more appropriate for the courts to decide whether Mr X should receive compensation. Other points seem peripheral without good enough reason for us to investigate them.
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Gloucestershire County Council (23 020 881)
Statement Closed after initial enquiries Other 28-Jul-2024
Summary: We will not investigate a complaint about how a Trust and a Council dealt with a complaint about the care provided to the complainant’s brother. This is because he did not provide consent to share his information and this was appropriately considered by the organisations during the local complaints process.
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Central Bedfordshire Council (23 017 901)
Statement Upheld Alternative provision 28-Jul-2024
Summary: There was fault by the Council, because it did not properly discharge its duty to arrange alternative provision for a child who was not attending school. It is not possibly to state clearly what material difference this made, but we consider it caused frustration and distress to the complainant and child. The Council has agreed to offer a financial remedy to account for this, and to formally apologise.
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Nottinghamshire County Council (23 018 143)
Statement Upheld Special educational needs 28-Jul-2024
Summary: There was delay in updating an Education, Health and Care Plan in time for a transition from school to college; a failure to specify and quantify provision in the Plan; a failure to check special educational provision was in place; and a failure to complete agreed complaint actions. This caused unnecessary distress and let to a young adult missing out on education support at a crucial stage of their transition to adult life. The Council will apologise, work with the family to resolve the problems with the Plan, make a financial payment and carry out service improvements.
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Tameside Metropolitan Borough Council (24 001 560)
Statement Upheld Special educational needs 28-Jul-2024
Summary: We will not investigate this complaint about communication and speech and language therapy payments for Miss X’s child. It now seems likely the Council resolved these matters before Miss X approached us. Further investigation by us would be unlikely to lead to a different or better outcome.