Decision search
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Gloucestershire Health and Care NHS Foundation Trust (23 020 881a)
Statement Closed after initial enquiries Community hospital services 28-Jul-2024
Summary: We will not investigate a complaint about how a Trust and a Council dealt with a complaint about the care provided to the complainant’s brother. This is because he did not provide consent to share his information and this was appropriately considered by the organisations during the local complaints process.
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Isle of Wight Council (23 013 215)
Statement Upheld Special educational needs 28-Jul-2024
Summary: Mr X complained the Council failed to deliver the provisions in his daughter's education, health and care plan; poor communication and said the Council failed to carry out an annual review in 2023. We find the Council was at fault. This caused significant distress to Mr X and his daughter went without provision. The Council has agreed to make several recommendations to address the injustice caused by fault.
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Royal Borough of Windsor and Maidenhead Council (23 015 293)
Statement Upheld Special educational needs 28-Jul-2024
Summary: Mrs X complained about how the Council handled her daughter’s Education Health Care Plan annual review and a request to change school placement. We have found the Council at fault for delays during the annual review process. This caused Mrs X and her daughter avoidable distress.
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Guildford Borough Council (24 003 878)
Statement Closed after initial enquiries Homelessness 28-Jul-2024
Summary: We will not investigate this complaint about an alleged failure by the Council to properly consider the complainant’s circumstances before ending its duty to help relieve her homelessness. This is because the subject matter of the complainant’s complaint carries a right of appeal to country court which she has been informed of and could reasonably exercise.
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London Borough of Newham (23 013 263)
Statement Upheld Homelessness 28-Jul-2024
Summary: Miss X complains about how the Council dealt with her and her partner’s homelessness application and about the Council placing them in unsuitable interim and temporary accommodation. The Council is at fault as it placed Miss X and Miss Y in unsuitable interim and temporary accommodation. The Council has agreed to remedy the injustice to Miss X and Miss Y by apologising and making symbolic payments to them.
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South Tyneside Metropolitan Borough Council (24 004 427)
Statement Closed after initial enquiries Refuse and recycling 28-Jul-2024
Summary: We cannot investigate Mrs X’s complaint about missed refuse collections resulting from strike action by the Council’s refuse collection crews. This is because the complaint is about an issue which affects all or most of the people in the Council’s area and the law does not allow us to investigate such matters.
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Horsham District Council (24 004 473)
Statement Closed after initial enquiries Allocations 28-Jul-2024
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.
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Transport for London (24 004 540)
Statement Closed after initial enquiries Parking and other penalties 28-Jul-2024
Summary: We will not investigate this complaint about Penalty Charge Notices and a vehicle’s compliance with emissions standards, as we could not achieve a worthwhile outcome. There is insufficient evidence of fault in the Authority issuing the Penalty Charge Notices.
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South Tyneside Metropolitan Borough Council (24 004 892)
Statement Closed after initial enquiries Refuse and recycling 28-Jul-2024
Summary: We cannot investigate Miss X’s complaint about missed refuse collections resulting from strike action by the Council’s refuse collection crews. This is because the complaint is about an issue which affects all or most of the people in the Council’s area and the law does not allow us to investigate such matters.
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Sandwell Metropolitan Borough Council (24 004 913)
Statement Closed after initial enquiries Traffic management 28-Jul-2024
Summary: We will not investigate Mr X’s complaint that the Council removed and destroyed his vehicle in error. This is because Mr X can take the matter to court. The Information Commissioner’s Office is better placed to consider his complaints about personal information.