Decision search
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Thanet District Council (24 004 119)
Statement Closed after initial enquiries Licensing 29-Jul-2024
Summary: We will not investigate this complaint about racial discrimination and bullying. Some concerns raised by the complainant are raised too late and we have seen no reason why he could not have contacted us much sooner. Also, we will not investigate the complaint about the Council’s decision not to continue to negotiate with the complainant about a commercial tenancy and serve a notice to quit. We have not seen enough evidence of fault to justify an investigation on this point.
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Basildon Borough Council (24 004 204)
Statement Closed after initial enquiries Refuse and recycling 29-Jul-2024
Summary: We will not investigate this complaint about the Council’s waste collection policy. This is because we are unlikely to find evidence of fault by the Council sufficient to warrant an investigation.
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Oxford City Council (24 005 509)
Statement Closed after initial enquiries Council tax 29-Jul-2024
Summary: We will not investigate this complaint about a Council tax completion notice because there is a right of appeal to a Valuation Tribunal.
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Dudley Metropolitan Borough Council (24 005 669)
Statement Closed after initial enquiries Council tax 29-Jul-2024
Summary: We will not investigate this complaint about liability for Council tax as there is a right of appeal to a Valuation Tribunal. The Council’s enforcement is not fault.
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City of Doncaster Council (24 006 312)
Statement Closed after initial enquiries Enforcement 29-Jul-2024
Summary: We will not investigate Mr B’s complaint about the Council not taking planning enforcement action against his neighbour. This is because there is not enough evidence of fault to justify an investigation.
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Telford & Wrekin Council (24 007 213)
Statement Closed after initial enquiries Other 29-Jul-2024
Summary: We will not investigate this complaint that the Council made changes to the support in place for two children. This is because further investigation would not add to the investigation carried out by the Council.
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Gloucestershire County Council (23 014 451)
Statement Upheld Residential care 28-Jul-2024
Summary: There is no evidence that the Council delayed Mr X’s move from the assessment unit unnecessarily while his family was looking for a care home. The care provider acknowledged there may have been a lack of communication about the assessment unit and some other facilities were less than ideal, for which the care provider apologised.
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Slough Borough Council (23 014 709)
Statement Upheld Allocations 28-Jul-2024
Summary: Miss X complained about how the Council handled her application to join its housing register. We find the Council at fault for giving Miss X incorrect information and for failing to respond to her. The Council has agreed to apologise to Miss X, respond to her application and make a payment to recognise the injustice caused to her.
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RCH Care Homes Limited (23 014 719)
Statement Upheld Charging 28-Jul-2024
Summary: Ms X complains Park View Care Centre overcharged her aunt, Ms Y, for her care, prevented her from returning to her own home and made false allegations against Ms X. Ms Y was not overcharged for her care. However, Park View raised baseless safeguarding concerns which caused avoidable distress. It needs to apologise for that distress.
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Blackpool Borough Council (23 010 331)
Statement Upheld Other 28-Jul-2024
Summary: Mr D complained about the support provided to his daughter who lives in supported living accommodation. We found some fault in the Council’s service provision and communications. This resulted in some avoidable distress and frustration for Mr D and his daughter. The Council has accepted these findings and at the end of this statement, we set out action it has agreed to remedy this injustice.